Enhance your customer service skills with this engaging quiz. Assess your knowledge on company operations, professional conduct, handling phone calls, and managing customer interactions. Ideal for those looking to improve client satisfaction and service excellence.
True
False
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True
False
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Assist that employee in understanding a better or more effective way to do something
Show an employee who is the boss
Feel good about themselves
Ensure the employee knows exactly who the persons are in their chain-of-command
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True
False
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Because you're laughing at your co-workers while picking up the phone
Because the person on the other end of the line can tell that you are smiling
Because it will relax the muscles in your face
Because smiling is fun
Because you are having a bad day
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To not take it personally
To use positive self-talk
Both a and b above
None of the above
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Be honest and admit there is a problem
Work together to come up with solutions
Avoid the co-worker and talk to everyone else at work about the problem with the co-worker
Both A and B
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Employees who don't listen to what the customer is saying.
Employees who ignore customers completely.
Employees who don't follow up or follow through.
Employees who ask too many questions.
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Active listening and empathy
Prompt and efficient problem-solving
Apathy towards customer concerns
Clear and concise communication
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1
2
3
4
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Learn about your entire company operation.
Learn only those products and services that are related to your job.
Learn about the offerings of your competitors.
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Quiz Review Timeline (Updated): Oct 4, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
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