8. CA Final Exam - Florida-gr

56 Questions | Total Attempts: 112

SettingsSettingsSettings
Please wait...
CA Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the role of a Customer Connections Agent?
  • 2. 
    Explain the purpose of creating Issue Aware tickets
  • 3. 
    Identify the four stages of enrollment and briefly explain the processes of each stage
  • 4. 
    List 3 situations in which you need to create an Issue Aware (including rolling IA's) ticket
  • 5. 
    Explain Disciplinary Flag
  • 6. 
    Explain the Connections Academy program and the advantages of enrolling a student in the program.  (You need to provide more than a few sentences!!)
  • 7. 
    Provide an overview of our Blended Schools (NEXUS) and what they have to offer students that enroll.  (Please provide more than a few sentences to receive full credit!!!)
  • 8. 
    What are the 4 ways you can do a name search in the EMS?
  • 9. 
    Explain the Sibling Flag
  • 10. 
      Who is the President of Connections Academy? (Please spell correctly)
  • 11. 
    The Course Placement Tool shows?
    • A. 

      What assets are assigned to the student

    • B. 

      What grades the student is currently carrying

    • C. 

      What courses the student is currently assigned

    • D. 

      What courses are pending to be assigned to the student

  • 12. 
      Student Tech Support is responsible for assisting CA employees with their computer issues?
    • A. 

      True

    • B. 

      False

  • 13. 
    At Connections Academy each student receives individualized instruction, including lessons tailored to that student’s academic strengths and weaknesses. What is this individualized instruction called?
  • 14. 
    What national accreditation does Connections Academy hold
    • A. 

      National-DC

    • B. 

      Advance-ED

    • C. 

      AdvanceED-net

    • D. 

      NCAA-Advance-ED

  • 15. 
    In what subjects and grades do we offer gifted and talented?
  • 16. 
    Returns department is responsible for Connections Academy’s order and processing of curriculum materials and computer equipment for new and existing students in the CA program?
    • A. 

      True

    • B. 

      False

  • 17. 
    The Pencil is the icon for the Virtual Library
    • A. 

      True

    • B. 

      False

  • 18. 
    What does IR stand for?
  • 19. 
    Identify which assets are listed in Asset Aware
    • A. 

      Printer

    • B. 

      Headsets

    • C. 

      Ink

    • D. 

      Desktops

    • E. 

      Flat Screens

    • F. 

      Digital Tablets

  • 20. 
    What data view is used to verify documents that have been received and verified or received and invalid? 
     
    • A. 

      Student Information Form DV

    • B. 

      Family Information Form DV

    • C. 

      Enrollment Information (Support Version) DV

    • D. 

      Document Upload DV

  • 21. 
    Where should you look to see what assets a family currently has assigned?
    • A. 

      Student Overview / Materials List

    • B. 

      Location Overview / Message Boards

    • C. 

      Student Overview / Course Placement Tools

    • D. 

      Location Overview / Assets

  • 22. 
    List 2 documents that are standard for most states as a valid proof of residency
    • A. 

      Driver's License

    • B. 

      Bank Statement

    • C. 

      Mortgage Statement

    • D. 

      Cable Bill

    • E. 

      Tax Returns

    • F. 

      Lease Agreement

  • 23. 
    List three academic documents that may be required to place a student in a grade level
    • A. 

      Report Card

    • B. 

      POA

    • C. 

      POR

    • D. 

      UT

    • E. 

      IR

    • F. 

      IEP

  • 24. 
    When a placement test is completed by the student, the link will automatically disappear from the caretaker’s EMS page.
    • A. 

      True

    • B. 

      False

  • 25. 
    What does POR stand for
  • 26. 
    A Birth Certificate is an acceptable form of?
  • 27. 
    What Flag is used if an Enrolled HH notifies CA that they are moving and need to change their address
    • A. 

      Placement Flag

    • B. 

      Ordering Hold Flag

    • C. 

      Proof of Residency Flag

    • D. 

      Counseling Flag

  • 28. 
    The _______ is at the center of the Connections Academy program
    • A. 

      Teacher

    • B. 

      Employee

    • C. 

      Student

    • D. 

      Family

  • 29. 
    When can a K-8 student start taking electives or join a club?
    • A. 

      After student is enrolled and parent requests

    • B. 

      1st day of the 1st semester and the teach approves

    • C. 

      30 days after enrolled and student shows academic stablity

    • D. 

      30 days after enrolled and the parent requests

  • 30. 
    What is the system called that you use to view what materials have been ordered for a student?
    • A. 

      Materials List

    • B. 

      Order Aware

    • C. 

      Asset Aware

    • D. 

      Enrollment Information

  • 31. 
    What does IEP stand for?
  • 32. 
    What is the icon for data views?
    • A. 

      White Box with the blue i

    • B. 

      Blue Box with the white i

  • 33. 
    A Family that is technologically challanged could have a Technology Flag placed on their account
    • A. 

      True

    • B. 

      False

  • 34. 
    Ordering flag is placed by Enrollment when orders need to be requested
    • A. 

      True

    • B. 

      False

  • 35. 
    What is the form used in lieu of a report card (for placement) for students in grades K-8 that have been homeschooled the year before?
    • A. 

      HSHSCF

    • B. 

      RC

    • C. 

      UT

    • D. 

      PAH

  • 36. 
    What is the form used in lieu of an unofficial transcript (for placement) for students in grades 9-12 that have been homeschooled?
    • A. 

      RC

    • B. 

      UT

    • C. 

      HSHSCF

    • D. 

      PAH

  • 37. 
    What is a Call Tag?
    • A. 

      Caretaker calls to request a UPS label to send back materials or equipment

    • B. 

      UPS brings UPS labels to the HH to pick up boxes to ship back to CA

    • C. 

      UPS mails out labels to the HH so they can drop boxes off at the UPS office

    • D. 

      Returns calls the family to obtain email address to send labels to have our materials sent back

  • 38. 
    The mission of Connections Academy is to help each student maximize his or her potential and meet the highest performance standards through a
    • A. 

      Highly individualized educational program

    • B. 

      Uniquely individualized learning program

    • C. 

      Uniquely individualized education program

    • D. 

      Highly individualized learning program

  • 39. 
    Who places high school students who have an IEP?
    • A. 

      APS and School Counselor and Special Ed Director

    • B. 

      Enrollment and APS and Special Ed Director

    • C. 

      School Counselor and Special Ed Director

    • D. 

      APS and Special Ed Director

  • 40. 
    Agents can request transcripts be sent to the families upon request.
    • A. 

      True

    • B. 

      False

  • 41. 
    When updating a rolling IA, you need to change the heading and the Owner of the ticket.
    • A. 

      False

    • B. 

      True

  • 42. 
    Which is NOT a disbursement month for the families to receive an ISP?
    • A. 

      December

    • B. 

      March

    • C. 

      April

    • D. 

      June

  • 43. 
    What is the system that shows what materials and equipment have been ordered and shipped to the student?
    • A. 

      Asset Aware

    • B. 

      Enrollment Information DV

    • C. 

      Order Aware

    • D. 

      Materials List

  • 44. 
    Ohio State Testing Scores are considered a Placement document - True or False
    • A. 

      True

    • B. 

      False

  • 45. 
    What is the cut off time the day before a call tag is requested?
    • A. 

      6pm

    • B. 

      Noon

    • C. 

      4pm

    • D. 

      What ever time the CT picks

  • 46. 
    The CA School Tab shows all of the following Except:
    • A. 

      Required Immunizations

    • B. 

      Number of Students Enrolled

    • C. 

      Technology

    • D. 

      Special Education Contact Information

  • 47. 
    In what county can residents apply for schooling anytime in Wisconsin?
  • 48. 
    What are the first 2 forms that a family needs to complete in the enrollment process?
    • A. 

      FIF and then SIF

    • B. 

      Define the Relationship and then FIF

    • C. 

      PLCA and then Define the Relationship

    • D. 

      FIF and then the Define the Relationship

    • E. 

      Define the Relationship and then the PLCA

  • 49. 
    The Household PIN is created while completing the SIF
    • A. 

      True

    • B. 

      False

  • 50. 
    What area in the EMS do you go to when you need to reset a password for a user?
    • A. 

      Location / Address and Contacts

    • B. 

      User / Address and Contacts

    • C. 

      User / Required Information

    • D. 

      User / Details

  • 51. 
    Where can you find the last time a User logged into Connexus?
    • A. 

      Location Level / Required Information

    • B. 

      User Level / Default Contact

    • C. 

      Location Level / Default Contact

    • D. 

      User Level / Details

  • 52. 
    Once a registration is completed for a family, the CT's status is what?
  • 53. 
    If a family withdraws prior to the disbursement of their ISP, they will not receive it.
    • A. 

      True

    • B. 

      False

  • 54. 
    Where do you look for details regarding an invalid or incomplete enrollment document?
    • A. 

      SIF

    • B. 

      Open IA's

    • C. 

      Document Processing Tracking Dataview

    • D. 

      Placement bucket

  • 55. 
    Choose all that apply - Name some Stakeholders that need to be added to IA's
    • A. 

      Cassandra Payton

    • B. 

      Kenya Mack

    • C. 

      Janie Earll

    • D. 

      Moniqua Jones

    • E. 

      Della Tucker

    • F. 

      Moniqua Jones

  • 56. 
    Where should a call log be created?