How to Boost the Customer Lifetime Value of Your Promising Startup?

Young startups obsessively focus always on increasing the number of customers. Get more customers, we need more sales, connect with more leads, these phrases tend to be the most commonly spoken phrases during team meetings. Companies get so caught up with trying to acquire new customers that they tend to forget all about the existing...
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How Internet of Things (IoT) Is Affecting Project Management

Project management is constantly evolving and finding new ways to improve organizational efficiency. It’s a critical process because keeping teams under control – larger ones in particular – requires a substantial amount of time and often results in underperformance. For instance, a Wellingtone APM report shows that only 37% of professional teams in the UK complete...
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Leverage Videos to Their Best in Your Knowledge Base

Videos are ruling the roost today. The online audience finds videos interesting and highly engaging. Anything that is colorful, visually-appealing and in motion attracts eyeballs, and hence, videos have become a necessity for online firms that seek to woo customers. Video content that’s put online is growing at an unprecedented rate but is it actually...
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A SaaS Companies Guide to Improving and Driving Customer Retention

A loyal customer base is the cornerstone for any successful business. More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. Churn rate is a key metric that needs to be evaluated by all SaaS-based organizations. Churn is...
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What Is Help Desk Software Used For?

Do your customers appreciate you when it takes a lot of time to resolve their queries? Of course, not. As a business, you need to ensure minimal or no downtime. When you employ a support ticketing software, there are a few chances of your customer complaints going on hold. Your operators can send timely responses...
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6 Ways to Improve Customer Experience on Your Ecommerce Website

An unsatisfactory customer experience due to poor UX/UI can drastically reduce your web traffic and revenue. It could also lead to bad reviews; bringing down your website reputation and web traffic. It is, therefore, worthwhile to improve your website regularly to ensure your customers have a good experience. Some tactics you can employ to improve...
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How Can a Help Desk Software Improve Customer Service in Healthcare?

Did you know before making an appointment with a doctor, 83% of patients visit the hospital’s website? Around 1 in 20 searches on Google are health-related topics. These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business,...
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Achieving 3 C’s of Healthcare With Effective Project Management

Healthcare is one industry that always has high expectations. According to the 2018 Global Medical Trends Survey Report, the rise in patient count increased from 6.8% in 2017 to 7.2% in 2018. Over the past few years, there has been a massive increase in demand for medical staff, skilled expertise, and efficient healthcare project management....
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An Insider View on Customer Support Strategies with Lindsay Willott

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. But are these articles sufficient enough to revamp the existing strategies? Well, I’d say...
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