Quản Trị Học Test!

The purpose of the strategic plan is to help the manager increase the organization's ability to achieve its goals and desired outcomes. This involves setting clear objectives and developing strategies to reach them. By having a well-defined plan in place, the manager can align the efforts of the employees towards the desired outcomes, making it more likely for the organization to succeed. This also helps in providing a sense of direction and focus, allowing the manager to make informed decisions and allocate resources effectively. Ultimately, the strategic plan enhances the organization's chances of achieving its goals and desired results.

According to Maslow's theory, unfulfilled needs will continue to motivate individuals until they are satisfied. This means that when a person's needs are met, they no longer act as a driving force for motivation.

The ultimate purpose of management activities is to achieve the organization's goals. This means that all the other options listed (coordinating people, rational resource allocation, and adapting to environmental changes) are important aspects of management, but they ultimately serve the purpose of achieving the organization's objectives.

Feedback is essential in ensuring effective communication. Through feedback, we can be certain that information has been encoded, transmitted, decoded, and understood correctly. It also allows us to gauge the recipient's reaction, confirm that the message has been received by the intended recipient, and ensure that everyone is performing their job well.

The correct answer is "Nới lỏng sự giám sát" because it means loosening supervision, which goes against the goal of not motivating employees. Supervision is necessary to ensure that employees are performing their tasks correctly and efficiently. By loosening supervision, there is a higher chance of employees becoming less accountable and not meeting their responsibilities. This can lead to a decrease in productivity and overall performance. Therefore, this approach should not be used to motivate employees.

A wide span of control is beneficial when the manager has sufficient capabilities and the subordinates have a decent level of competence. This means that the manager is able to effectively oversee and manage a larger number of subordinates because they are capable and competent in their work.

The correct answer is "Sự hợp lý hóa lao động và kích thích về kinh tế để tăng năng suất". This answer suggests that the school of management emphasizes both rationalization of labor and economic stimulation to increase productivity. This implies that the school believes in optimizing work processes and incentivizing workers economically to improve efficiency and output.

The characteristic of democratic leadership style is that lower levels are allowed to make some decisions. This means that in a democratic leadership style, the leader delegates decision-making authority to subordinates, giving them the freedom to make certain decisions on their own. This promotes empowerment and autonomy among team members, fostering a sense of ownership and responsibility. It also encourages creativity and innovation, as individuals have the opportunity to contribute their ideas and perspectives to the decision-making process. Overall, this characteristic of democratic leadership style promotes a collaborative and inclusive approach to decision-making.

The value of administrative history is highest in the fact that managers use management theories and historical management experiences in their operational activities. This implies that managers recognize the importance of understanding and learning from past management practices and apply them to their own work. By studying and applying historical management theories and experiences, managers can gain insights and learn from the successes and failures of previous management practices, which can help them make informed decisions and improve their own managerial performance.

The correct answer is "Hai chức năng này độc lập" (These two functions are independent). This means that the functions of planning and checking are not related or dependent on each other. They can be performed separately and do not rely on each other for their execution.

The correct answer is "Vĩ mô". The question is asking about the relationship between social welfare policies and the environment. Vĩ mô refers to the macro level, or the overall economy and society. Therefore, the correct answer suggests that social welfare policies have a broader impact on the environment at a macro level.

The statement "Khi một nhu cầu được thỏa mãn, nó không còn là động cơ thúc đẩy" translates to "When a need is satisfied, it is no longer a motivator." This aligns with Maslow's theory of motivation, known as Maslow's Hierarchy of Needs. According to this theory, individuals have a hierarchy of needs, starting with physiological needs (such as food and shelter) and progressing to higher-level needs such as social belongingness, esteem, and self-actualization. Once a lower-level need is satisfied, it no longer serves as a motivator, and individuals are driven by the next higher-level need.

The correct answer is "Nhà quản trị cấp cơ sở" because it refers to the managers who provide guidance, supervision, and control over employees in carrying out day-to-day tasks to achieve the organization's goals.

As the level of management increases, the importance of critical thinking and problem-solving skills also increases. This is because higher-level managers are responsible for making strategic decisions and solving complex problems that require analytical thinking and creativity. These skills are crucial for effectively managing resources, identifying opportunities, and adapting to changing business environments. While technical skills may still be important at higher levels of management, the ability to think critically and make informed decisions becomes increasingly vital.

The statement is not accurate because it suggests that all managers need to have the same level of skills in technical, human, and thinking skills. In reality, the required level of skills may vary depending on the specific position and responsibilities of the manager. Different managerial roles may require a greater emphasis on certain skills over others.

The given answer states that information is influenced by subjective human factors during the processing stage. This means that individuals may interpret or manipulate information based on their own biases, beliefs, or intentions. This can result in the distortion or alteration of the original information. Therefore, it is important for managers to be aware of this subjectivity and consider it when using information for decision-making or analysis.

According to Maslow's perspective, the strongest motivation for human behavior comes from unsatisfied needs. Maslow's hierarchy of needs theory suggests that individuals are motivated to fulfill their basic physiological and safety needs before moving on to higher-level needs such as belongingness, esteem, and self-actualization. Therefore, the answer "Nhu cầu chưa được thỏa mãn" (unsatisfied needs) aligns with Maslow's theory of motivation.

The correct answer is "Xác định các tiêu chuẩn, đo lường sự thực hiện, điều chỉnh sai lệch". This is the correct sequence of steps in the basic testing process. First, standards are established to determine the desired outcome. Then, the actual performance is measured to see if it meets the standards. Finally, any deviations or errors are identified and adjusted accordingly. This ensures that the testing process is thorough and effective in identifying and addressing any issues or discrepancies.

The characteristic that belongs to the autocratic style is "Giám sát quá trình thực hiện quyết định" which means "Monitoring the process of decision implementation". In an autocratic style of leadership, the leader makes decisions on their own without seeking input or opinions from subordinates. They closely monitor and control the execution of these decisions to ensure they are carried out as intended. This style often results in high levels of employee satisfaction as they have little to no say in the decision-making process.

The correct answer is "Con người muốn lẩn tránh trách nhiệm" because it aligns with the theory X, which suggests that people have an inherent dislike for work and will avoid it if possible. This theory assumes that individuals are motivated by external factors such as rewards and punishments, and they will try to avoid taking responsibility or making decisions.

The correct answer is "Tất cả các cấp quản trị" because the question asks about the function of testing, which is a task that is performed by all levels of management. Testing is an important process that helps to identify any issues or problems in a system or product before it is released or implemented. Therefore, it is a responsibility of all levels of management to ensure that testing is carried out effectively in their respective areas of control.

The explanation for the given correct answer is that when there is uncertainty or volatility in the organization's operating environment, it is important for the plan to have guidance and be short-term. This is because in such situations, the organization needs a clear direction and flexibility to adapt to the changing circumstances. A plan with guidance provides a roadmap for decision-making and helps the organization stay focused on its objectives. Additionally, having a short-term plan allows for more frequent reassessment and adjustment, ensuring that the organization can quickly respond to any unexpected changes or challenges.

The correct answer is "Người phát và người nhận thông tin" because communication is a two-way process where information is transmitted from the sender (người phát) to the receiver (người nhận). Both parties play an active role in the communication process by encoding and decoding the information.

The statement "Ra quyết định tập thể có hiệu quả và nhanh hơn cá nhấn ra quyết định" is incorrect. The correct statement should be "Ra quyết định tập thể có thể mất nhiều thời gian hơn so với ra quyết định cá nhân". This is because making decisions as a group often involves more discussions and considerations, which can take longer than making decisions individually.

The correct answer is "Thông tin là những dữ liệu đã được xử lý sao cho có ý nghĩa với người sử dụng" because it correctly defines information as processed data that has meaning and relevance to the user. This definition highlights the importance of data processing in transforming raw data into meaningful information that can be understood and utilized by individuals.

The traditional hierarchical structure relies heavily on the role of managers, which can be seen as a drawback. This means that decision-making and control are concentrated in the hands of a few individuals, limiting the autonomy and empowerment of employees. This can lead to a lack of innovation, slow decision-making processes, and a rigid organizational culture.

The correct answer is "Việc thỏa mãn các nhu cầu tâm lý của họ" because the Hawthorne studies showed that the productivity of workers is influenced by their psychological needs being met. This means that when workers feel satisfied and fulfilled in their psychological needs, they tend to be more productive in their work.

The given answer, "Chức năng điều khiển" (Control function), is the correct answer because it refers to the function of controlling and directing the activities of individuals in order to achieve organizational goals and resolve conflicts within the group. This function involves monitoring performance, making adjustments, and ensuring that tasks are carried out effectively and efficiently. It is an essential function of management that helps in achieving coordination and synchronization among different elements of an organization.

The correct answer is "Xây dựng chiến lược tổng quát và phát triển tổ chức" which means "Building overall strategy and organization development". This is the main responsibility of senior managers. They are in charge of creating and implementing a comprehensive strategy for the organization's growth and development. They are responsible for setting goals, making important decisions, and ensuring that the organization is moving in the right direction.

The correct answer is "Đã có tiền lệ" because it indicates that there is a precedent or established practice that serves as a basis for making the decision. This suggests that the decision is not being made randomly or without any prior knowledge or experience. Having a precedent can provide guidance and help ensure consistency and fairness in decision-making.

The statement "Hiệu quả của quá trình quản trị chỉ đầy đủ ý nghĩa khi nó hàm ý so sánh kết quả bỏ ra trong quá trình quản trị đó" is correct because it emphasizes the importance of comparing the outputs or results of the management process in order to determine its effectiveness. Simply stating the results or outcomes of the process does not fully capture the meaning of effectiveness unless there is a comparison involved.

Max Weber is the correct answer because he is associated with the theory of bureaucratic management, which is a key component of Henry Fayol's administrative management theory. Both Fayol and Weber emphasized the importance of hierarchical authority, division of labor, and clear rules and procedures in organizational management. Weber's work on bureaucracy complemented Fayol's ideas and contributed to the development of modern management principles.

The correct answer is "Cơ cấu tổ chức kết hợp trực tuyến và chức năng". This answer suggests that the mixed organizational structure combines both online and functional structures. This means that the organization utilizes both online platforms and functional departments to manage its operations.

The theory of Management belonging to the Quantitative School focuses on making correct management decisions. This means that this theory places emphasis on the process of making decisions that are accurate and effective in managing a business or organization. It suggests that managers should carefully analyze the available information and consider various factors before making decisions to ensure that they are making the right choices for the organization's success.

The given correct answer states that "Kiểm tra phải khách quan" which means "Inspections must be objective". This means that when establishing a checking mechanism, the administrator needs to ensure that the inspections are conducted in an unbiased and impartial manner. This is important to maintain fairness and integrity in the evaluation process and to avoid any favoritism or discrimination. By being objective, the administrator can ensure that the inspections are conducted based on established criteria and standards, rather than personal biases or preferences.

The classical and sociological theories suggest that the effectiveness in management depends on the productivity of the labor force. This means that the efficiency and output of the workers play a crucial role in the success of a management system. The theories imply that if the employees are productive and efficient in their work, it will contribute to the overall effectiveness of the management. Therefore, the productivity of the labor force is considered an important factor in achieving success in management.

According to Douglas McGregor's theory, Theory X supports a strict approach and advocates management through control and supervision. This theory believes that employees will be loyal and committed to their work if they are rewarded in a timely manner. Therefore, the statement "Thuyết X tán thành cách tiếp cận nghiêm khắc và ủng hộ cách quản trị bằng lãnh đạo và kiểm tra" is correct.

The correct answer is "Những vấn đề có thể kiểm soát được trong một doanh nghiệp". This answer is correct because in the context of SWOT analysis, strengths and weaknesses refer to internal factors that a business can control or change. The other options mentioned in the question, such as the main reasons for success or failure in a business, the most important issues for CEOs and directors, and opportunities and challenges from external factors, are not specifically related to strengths and weaknesses.

According to Herzberg's two-factor theory, the factors that are considered to be motivating are the ones that contribute to job satisfaction and are related to the work itself, such as recognition, achievement, and the nature of the job. On the other hand, the factors that are considered to be hygiene factors are the ones that do not necessarily lead to job satisfaction, but their absence can cause job dissatisfaction. These factors include working conditions and benefits. Therefore, the correct answer "Phúc lợi, điều kiện làm việc" (Benefits, working conditions) aligns with the hygiene factors in Herzberg's theory.

The correct answer is "Kiểm tra lường trước" because the passage describes students discussing different topics in preparation for a presentation and the instructor providing feedback and suggestions on how to develop the presentation. This indicates that the purpose of this activity is to assess the students' preparation and planning before the actual presentation, which aligns with the concept of "kiểm tra lường trước" or "pre-assessment."

The correct answer suggests that the online organization has a stable but inflexible structure that is focused on work tasks. This means that the organization has a set hierarchy and division of labor, with clear job responsibilities and a lack of flexibility in adapting to changes or accommodating individual needs. The emphasis is on completing tasks efficiently rather than being adaptable or responsive to external factors.

The advantage of feedback surveys is that they provide information to administrators for better planning.

According to Herzberg's two-factor theory, maintenance factors are those that, when managed well by the manager, will not cause dissatisfaction but also will not satisfy employees. These factors include job security, salary, benefits, and working conditions. Therefore, the correct answer is "Các yếu tố duy trì" (Maintenance factors).

In this case, choosing the channel of communication that is anonymous (Kênh truyền thông viết không đích danh) would be the most suitable option. This is because the manager wants to inform all the members of the sales department about the new market orientation during a meeting. By using an anonymous channel, the manager can ensure that all employees receive the message without any bias or fear of reprisal. This can encourage open and honest communication, allowing employees to freely express their opinions and concerns during the meeting.

Theo Herzberg, sự công nhận được xem là một yếu tố có giá trị động viên. Herzberg cho rằng sự công nhận từ phía người quản lý và đồng nghiệp có thể tạo động lực và sự hài lòng trong công việc. Sự công nhận có thể đến từ việc khen ngợi, thưởng thức thành tích, hoặc cung cấp cơ hội thăng tiến.

Frederick Taylor is the author who proposed the idea of using a job description to select workers. He is known as the father of scientific management and his principles focused on improving efficiency and productivity in the workplace. Taylor believed that by carefully analyzing and standardizing job tasks, employers could select workers who were best suited for specific roles, leading to increased productivity. His ideas revolutionized industrial management practices and had a significant impact on the field of organizational theory.

The correct answer is "Công việc của nhà quản trị xoay quanh trục ra quyết định" (The work of a manager revolves around making decisions). This statement accurately reflects the role of a manager, as decision-making is a crucial aspect of their job. Managers are responsible for gathering information, analyzing it, and making informed decisions that can impact the organization's success. Therefore, this statement aligns with the importance of decision-making in a manager's role.

The given correct answer states that "Tổ chức gắn với mục tiêu, đạt hiệu quả giảm chi phí" (Organization is linked to goals, achieves cost reduction efficiency) is not a principle in Henry Fayol's principles. This means that according to Henry Fayol's principles, organization is not specifically linked to goals and achieving cost reduction efficiency.

The correct answer is "Cổ điển" because classical management emphasizes the rationalization of labor and the motivation of workers through economic incentives. Classical management theories, such as scientific management and administrative management, focus on maximizing efficiency and productivity by carefully designing work processes and providing financial rewards to employees. This approach assumes that workers are primarily motivated by economic benefits and seeks to create a rational and logical system for organizing and managing labor.

Quản trị hành chính, or administrative management, focuses on organizing and coordinating the resources and activities within an organization to achieve its goals effectively and efficiently. This includes managing human resources, implementing policies and procedures, and ensuring smooth operations. By having a well-structured administrative management system in place, productivity can be maximized as tasks are properly assigned, communication is streamlined, and resources are utilized optimally. Therefore, it can be inferred that a well-organized administrative management is likely to result in high labor productivity within an organization.