Xbox Hardware Proficiency Exam

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| By The_absolute_bes

The_absolute_bes

Community Contributor

Quizzes Created: 1 | Total Attempts: 75

Questions: 10 | Attempts: 75 | Updated: Sep 8, 2023

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Test your knowledge of hardware products

Questions and Answers

1.

The Xbox 360s model has 6 total USB ports
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The 360s model has 5 USB ports-2 Front and 3 rear

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2.

The Xbox 360s model has storage in which capacities? Check all that apply.
- A.
  
  120GB
- B.
  
  4GB
- C.
  
  4MB
- D.
  
  120GB
- E.
  
  250GB
- F.
  
  229GB
- G.
  
  320GB
- H.
  
  60GB
Correct Answer(s)
B. 4GB
E. 250GB
G. 320GB

Explanation
The Xbox 360s model has storage capacities of 4GB, 250GB, and 320GB.

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3.

A customer calls in and states they have 4 red flashing lights on their console. What troubleshooting will you perform to resolve this issue?
- A.
  
  Would need to setup a repair because there is no resolution for 4RL
- B.
  
  Have the customer power cycle the console and it should resolve the issue
- C.
  
  Have customer check video input cables to resolve the issue
- D.
  
  None of the above
Correct Answer
C. Have customer check video input cables to resolve the issue

Explanation
The correct answer is to have the customer check the video input cables to resolve the issue. This is because the red flashing lights on the console could indicate a problem with the video connection. By checking the video input cables, the customer can ensure that they are properly connected and functioning, which may resolve the issue.

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4.

A customer contacts support to state their console is turning off approximately 1 hour after leaving the console inactive. What troubleshooting would you perform to assist the customer with this issue?
- A.
  
  Turn off console, power cycle power supply, clear cache
- B.
  
  Have customer delete system update, redownload to see if this will resolve the issue. May have been a bad install of system update.
- C.
  
  Have customer recreate the issue and call us back when a error message appears on the screen.
- D.
  
  Direct customer to system settings to change the power off options.
Correct Answer
D. Direct customer to system settings to change the power off options.

Explanation
In system settings-Console settings-Startup and Shutdown and change the auto off settings from 1 hour or 6 hours

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5.

The Special Edition Gears of War 3 360s console comes standard with ________________ controller(s).

Correct Answer
Two
2

Explanation
The correct answer is "Two, 2." The Special Edition Gears of War 3 360s console comes standard with two controllers.

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4
6.

The Kinect 250GB Xbox 360s console has the power supply cord for the original 360 model included in the bundle.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Since the 360s already has the port for the Kinect which has power, no cord is included. The standalone Kinect has the power supply included.

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7.

A customer purchases a power supply from a retail store (Best Buy, gamestop, etc..) returns home and the power supply is not working. Customer contacts support and advised you that you need a power supply replacement. What do you advise the customer?
- A.
  
  Advise power supplies from retail locations are not supported by Microsoft and we can only supply a power supply to our customers. Customer would need to purchase a new one from us or online at Xbox.com
- B.
  
  Follow power supply troubleshooting workflow and provide in-warranty fulfillment.
- C.
  
  Follow power supply troubleshooting workflow and advise customer this will be an out of warranty fulfillment.
- D.
  
  Follow power supply troubleshooting workflow and advise customer to send in power supply and console.
Correct Answer
A. Advise power supplies from retail locations are not supported by Microsoft and we can only supply a power supply to our customers. Customer would need to purchase a new one from us or online at Xbox.com

Explanation
Power supplies are only supplied by Microsoft and not sold at retail locations. If sold at retail locations, they are used and treated as out of warranty.

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8.

According to message center, what is the current timeframe for T3 escalations (business days)?
- A.
  
  15 days
- B.
  
  18 days
- C.
  
  10 days
- D.
  
  21 days
Correct Answer
B. 18 days

Explanation
Always refer to Message Center for the most recent timeframes and messages.

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9.

Which video inputs provide the best video quality from the 360 to the TV?
- A.
  
  HDMI & Composite
- B.
  
  Composite & Component
- C.
  
  Component & HDMI
- D.
  
  HDMI & Monster Cable
Correct Answer
C. Component & HDMI

Explanation
HDMI provides 1080p/i and component provides 720p definition. Composite provides 480p which is standard.

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10.

A customer is unable to perform an online repair and contacts phone support. They ask you to perform a repair but for the online price of $99.99. What do you do next?
- A.
  
  Advise customer you will process and offer courtesy repair.
- B.
  
  Perform troubleshooting, opt out, and escalate to T3 for handling
- C.
  
  Advise you cannot process repair for online price and try again later.
- D.
  
  Perform troubleshooting steps, create repair but advise price will be $119.99.
Correct Answer
B. Perform troubleshooting, opt out, and escalate to T3 for handling

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Current Version
Sep 08, 2023

Quiz Edited by
ProProfs Editorial Team
Jan 16, 2012

Quiz Created by
The_absolute_bes

Xbox Hardware Proficiency Exam

The Xbox 360s model has 6 total USB ports

The Xbox 360s model has storage in which capacities? Check all that apply.

A customer calls in and states they have 4 red flashing lights on their console. What troubleshooting will you perform to resolve this issue?

A customer contacts support to state their console is turning off approximately 1 hour after leaving the console inactive. What troubleshooting would you perform to assist the customer with this issue?

The Special Edition Gears of War 3 360s console comes standard with ________________ controller(s).

The Kinect 250GB Xbox 360s console has the power supply cord for the original 360 model included in the bundle.

A customer purchases a power supply from a retail store (Best Buy, gamestop, etc..) returns home and the power supply is not working. Customer contacts support and advised you that you need a power supply replacement. What do you advise the customer?

According to message center, what is the current timeframe for T3 escalations (business days)?

Which video inputs provide the best video quality from the 360 to the TV?

A customer is unable to perform an online repair and contacts phone support. They ask you to perform a repair but for the online price of $99.99. What do you do next?