Workplace Readiness Practice 1

Gregory comes to work on time daily, he is very punctual and always picks up peoples shifts when someone needs off. Gregory is practicing

• Integrity

• Teamwork

• Postive work ethics

• Creativity

Justin notices Sophia stealing a snickers bar from the store during closing. Although, Sophia does not know he saw her, he is unsure of what to do.   What should Justin do?

• Report it to the customers in the store

• Report it to the manager

• Ignore it, it has nothing to do with him

• Tell all the other co-workers Sophia is a thief

Before you can solve a conflict you must:

• Think of solutions

• Know what the conflict is

• Go through the conflict resolution steps

• Create a conflict analysis

What is a "two weeks notice?"

• A letter you give to your co-workers letting them know the two weeks you want off work for vacation

• A typed letter given to your manager informing them of your last weeks with the company

• A document expressing all your detailed background information, skills and education which must be read within 2 weeks

• A notice given 2 weeks before you begin the job explaining your skills

The combined action of a group of people, who are working together to accomplish a common goal/task effectively & efficiently. (Incorrect spelling will mark the entire question as wrong)

We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace and remembering who our audience is when composing letters or documents is an example of understanding the skill of:

You must attend an important luncheon for work and dress appropriately. You should wear 

• Wear casual attire

• Tuxedo

• Slacks, blazer, blouse, loafers

• Leather jacket and jeans

The first step in problem solving is

• Make a decision

• Implement the solution

• Identify the problem

• Receiving feedback

You and a coworker have to give an important presentation speech that if successful, could lead to promotion and a raise.  Your coworker took the flash drive home to add some finishing touches to the PowerPoint and has now suddenly become ill with the flu.  He is not going to be showing up for work today but your boss told you, you are still required to give the presentation, what is the best solution

• Drive to the co-workers house to retrieve the USB drive

• Call out work sick as well

• Make a whole new presentation

• Ask your partner to email you a copy

You finished your entire task for the day at work early.  You have nothing left to do until 3:00pm (its only 11:30am.) You are the only one who finished early, everyone else is still working.  Your boss always says you must be working at all times, and when you are finished to begin working on the task for the next day, except your boss did not leave the task for the next day posted.  What can you do to ensure you are still working and doing what you are supposed to do?

• Help a co-worker

• Call your manager to ask what they want you to begin working on

• Clean around the office, organize and make the workplace more efficient and manageable

• All of the above

____________is the ability to engage in reflective and independent thinking.  (If you have spelling errors the answer will be marked wrong)

_____________the process of finding solutions to difficult or complex issues.

Diversity brings what to the workplace?

• Different viewpoints

• Broader range of service

• Less Ignorance & more knowledgeable

• All of the above

An ad is posted online stating:Help needed! Looking for someone who can answers phone calls, file papers and market the business.  Hourly pay. No Males. No Elderly (over age 50). No facial piercings. Health care covered and paid vacations. 804-222-2222 if interested.What is wrong with this ad? Choose the best answer

• Discrimination is present

• It doesn't specify the health care coverage plan

• Pay amount is not posted

• Company is not posted

You work as a server at a local restaurant. A customer orders a particular chicken dish as a dinner entrée and you realize you are all out of the dish once get back into the kitchen to inform the cook of the new order.  What is the BEST way to creatively handle the situation and let the customer know?

• After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.

• Make sure the customer knows this will never happen again and later report it to the restaurant manager.

• Bring out a similar meal without informing the customer

• Have the manager let head corporate know they are out of that dish and need to order more

Which sentence is grammatically correct?

• I wrote an resume' for my new employer.

• I filled out an application for Starbucks.

• He don't want to come to work on time.

• She be punctual everyday.

You just mopped the floor. A co-worker comes into the office to clock out and slips on the wet floor. How could this slip have been prevented?

• Walk slower

• Use a wet-floor caution sign

• Next time clock out for the co-worker

• Don't mop so early

Jennifer is a hair stylist. It is required in the salon to always wear gloves when dealing with any type of chemicals (bleaching, perms, treatments, etc.) Jennifer has no gloves, since she was just doing haircuts and blow outs all morning. Jennifer receives a call for a a perm at 12:00pm. (Current time is 11:00am )What should she do?

• Tell the client today won't work

• Do the perm anyways

• Purchase the necessary supplies needed out her own money

• Give the client to someone else