This quiz assesses skills crucial for workplace readiness, focusing on task management, procrastination, resource management, and dependability.
True
False
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People & Information
Funding & Equipment
Supplies & Facilities
All of the above
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Create a to do list
Create an agenda
Be realistic about the tasks you want to complete
All of the above
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Expedite
Procrastination
Hasten
Persist
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Teamwork
Flexibility
Creativity
Respect
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Respect
Professionalism
Ability to Empathize
Creativity
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Task management
Time management
Resource management
All of the above
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Resume'
Cover letter
Application
None of the above
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Higher stress level
Missed deadlines
Poor work quality
Less stress level
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Ability to identify and anticipate needs
Ability to listen closely to customers
Dependability
Flexibility
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Time management
Task management
Resource management
All of the above
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Time management
Resource management
Task management
All of the above
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This may infuriate the person
It is okay to tell a customer to calm down if they are upset
It could cause you to lose business
It is policy protocol not to, due to lack of respect for the customer
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The official procedure or system of rules governing affairs of state or diplomatic
Rules of conduct, behavior in certain situation
The customs and regulations dealing with diplomatic formality, precedence, and etiquette
All f the above
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Data entry and basic computer skills
Ability to listen closely to customers
Ability to memorize protocol and guidelines
Ability to identify and anticipate needs
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Aside from being able to listen, you also need to be able to communicate verbally with the customer
You will need to be able to not just look over the rules, but actually internalize them
You need to be able to listen and actually involve yourself in what the customer is telling you about their situation
Learn to manage your emotions in healthy, productive way
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Clear verbal communication
Understanding of human psychology
Ability to memorize protocol and guidelines
Situation evaluation and analysis
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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