Workplace Readiness Skills Review
Questions and Answers
- 1.
___________________________ is the process of managing a task through its life cycle.
- A.
Time management
- B.
Task management
- C.
Resource management
- D.
All of the above
Correct Answer
B. Task managementExplanation
Task management is the process of managing a task through its life cycle. This involves planning, organizing, and controlling all the activities and resources required to complete the task successfully. It includes setting goals, assigning tasks, monitoring progress, and ensuring that the task is completed within the specified time frame and budget. Time management and resource management are important components of task management, but they are not the same thing. Task management encompasses all aspects of managing a task, from start to finish.Rate this question:
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- 2.
______________________ the action of delaying or postponing something.
- A.
Expedite
- B.
Procrastination
- C.
Hasten
- D.
Persist
Correct Answer
B. ProcrastinationExplanation
Procrastination refers to the action of delaying or postponing something. It is a habit of intentionally putting off tasks or decisions, often leading to unnecessary stress and a decrease in productivity. Procrastination can be caused by various factors such as lack of motivation, fear of failure, or poor time management skills. It is important to recognize and address procrastination in order to effectively manage one's time and responsibilities.Rate this question:
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- 3.
Which is not a consequences if you fail to manage you time wisely?
- A.
Higher stress level
- B.
Missed deadlines
- C.
Poor work quality
- D.
Less stress level
Correct Answer
D. Less stress levelExplanation
Failing to manage time wisely typically leads to higher stress levels, missed deadlines, and poor work quality. However, experiencing less stress is not a consequence of failing to manage time wisely. In fact, poor time management often results in increased stress due to the pressure of trying to catch up or complete tasks in a limited amount of time. Therefore, the option "Less stress level" is not a consequence of failing to manage time wisely.Rate this question:
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- 4.
_____________________is the efficient and effective development of an organization's resources when they are needed.
- A.
Time management
- B.
Resource management
- C.
Task management
- D.
All of the above
Correct Answer
B. Resource managementExplanation
Resource management refers to the efficient and effective development of an organization's resources when they are needed. This includes managing various resources such as human resources, financial resources, equipment, and materials. By effectively managing these resources, organizations can ensure that they are utilized optimally to achieve their goals and objectives. Time management and task management are important aspects of resource management, but they are only subsets of the broader concept of resource management. Therefore, the correct answer is resource management.Rate this question:
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- 5.
How can you manage your task effectively?
- A.
Create a to do list
- B.
Create an agenda
- C.
Be realistic about the tasks you want to complete
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above" because creating a to-do list, creating an agenda, and being realistic about the tasks you want to complete are all effective ways to manage your tasks effectively. Creating a to-do list helps you prioritize and organize your tasks, creating an agenda helps you plan and allocate time for each task, and being realistic about the tasks you want to complete helps you set achievable goals and avoid overwhelm. By combining these strategies, you can effectively manage your tasks and increase productivity.Rate this question:
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- 6.
This means turning up for the job on time, being present during difficult times ad following up on what you’ve promised to do.
- A.
Ability to identify and anticipate needs
- B.
Ability to listen closely to customers
- C.
Dependability
- D.
Flexibility
Correct Answer
C. DependabilityExplanation
Dependability refers to the quality of being reliable and trustworthy. It means consistently showing up for work on time, being present even during challenging situations, and fulfilling commitments made to others. In the context of the given options, dependability stands out as an important trait because it ensures that individuals can be counted on to meet expectations and deliver on their promises. Being dependable is crucial in establishing trust and maintaining strong relationships with customers, colleagues, and employers.Rate this question:
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- 7.
A slight bending of the rules to meet the needs of the customer
- A.
Teamwork
- B.
Flexibility
- C.
Creativity
- D.
Respect
Correct Answer
B. FlexibilityExplanation
Flexibility refers to the ability to adapt and adjust to different situations or requirements. In the context of the given statement, a slight bending of the rules to meet the needs of the customer demonstrates flexibility. It means being open-minded and willing to make exceptions or modifications when necessary in order to accommodate the customer's needs and provide a satisfactory solution. Flexibility is an important quality in customer service as it allows for personalized and adaptable approaches to meet individual customer requirements.Rate this question:
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- 8.
Being able to decide whether or not a person is being honest or trying to deceive you
- A.
Clear verbal communication
- B.
Understanding of human psychology
- C.
Ability to memorize protocol and guidelines
- D.
Situation evaluation and analysis
Correct Answer
D. Situation evaluation and analysisExplanation
Situation evaluation and analysis is the most appropriate explanation for being able to decide whether or not a person is being honest or trying to deceive you. By carefully assessing the circumstances and analyzing the behavior, body language, and verbal cues of the person, one can gather information and make an informed judgment about their honesty. This skill involves observing and interpreting the context, identifying inconsistencies, and considering the motives and intentions behind the person's actions. It requires critical thinking and the ability to objectively evaluate the situation to determine the truthfulness of the individual.Rate this question:
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- 9.
Management of Personal Emotions means
- A.
Aside from being able to listen, you also need to be able to communicate verbally with the customer
- B.
You will need to be able to not just look over the rules, but actually internalize them
- C.
You need to be able to listen and actually involve yourself in what the customer is telling you about their situation
- D.
Learn to manage your emotions in healthy, productive way
Correct Answer
D. Learn to manage your emotions in healthy, productive wayExplanation
The given answer is a summary of the main idea expressed in the passage. It states that management of personal emotions means learning to manage one's emotions in a healthy and productive way. This implies that in order to effectively handle customer interactions, it is important to regulate and control one's emotions, ensuring that they do not negatively impact the communication process. By doing so, individuals can engage in active listening, internalize rules, and actively involve themselves in understanding the customer's situation.Rate this question:
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- 10.
What does protocol mean?
- A.
The official procedure or system of rules governing affairs of state or diplomatic
- B.
Rules of conduct, behavior in certain situation
- C.
The customs and regulations dealing with diplomatic formality, precedence, and etiquette
- D.
All f the above
Correct Answer
D. All f the aboveExplanation
The term "protocol" refers to the official procedures, rules, and customs that govern various aspects of state affairs, diplomatic conduct, and behavior in certain situations. It encompasses the system of rules governing diplomatic formality, precedence, and etiquette. Therefore, the correct answer is "All of the above" as all the given options accurately describe the meaning of protocol in different contexts.Rate this question:
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- 11.
You will need to be able to not just look over the rules, but actually internalize them
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that it is not enough to simply read and understand the rules, but one must also internalize them. This means that the rules should become ingrained in one's thinking and decision-making process. By internalizing the rules, one can apply them effortlessly and accurately, without needing to constantly refer back to them. Therefore, the correct answer is true, as it emphasizes the importance of not just knowing the rules, but truly understanding and internalizing them.Rate this question:
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- 12.
You work 51 hours at $8.00 an hour what is the amount of your check? (MUST USE A DOLLAR SIGN AND INCLUDE THE CHANGE)
Correct Answer
$452.00Explanation
The amount of the check can be calculated by multiplying the number of hours worked (51) by the hourly rate ($8.00). This results in a total of $408.00. Since the question specifically asks for the amount of the check, it can be assumed that there are no deductions or taxes to be taken into account. Therefore, the final amount of the check is $452.00.Rate this question:
- 13.
If a shirt is $34 and it is 50% off what is the new total you will spend? (INCLUDE THE DOLLAR SIGN AND THE CHANGE)
Correct Answer
$17.00Explanation
The shirt is originally priced at $34. When it is 50% off, it means you will pay only half of the original price. Therefore, the new total you will spend is $17.00, which is half of $34.00.Rate this question:
- 14.
Cursing at a customer because they cursed at you is okay if the manager approves
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Cursing at a customer is never acceptable, regardless of the circumstances or manager's approval. Maintaining professionalism and providing excellent customer service should always be a priority, even in difficult situations. Responding to a customer's rudeness with more rudeness only escalates the situation and reflects poorly on the employee and the company.Rate this question:
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- 15.
A brief written account of personal, educational,and professional qualifications and experience, asthat prepared by an applicant for a job.
- A.
Resume'
- B.
Cover letter
- C.
Application
- D.
None of the above
Correct Answer
A. Resume'Explanation
A resume is a brief written account of personal, educational, and professional qualifications and experience that is prepared by an applicant for a job. It is typically used to showcase one's skills, work history, and achievements to potential employers. A cover letter is a separate document that accompanies a resume and provides additional information about the applicant's qualifications and interest in the job. An application refers to the process of formally applying for a job, which may include submitting a resume and cover letter. Therefore, the correct answer is resume.Rate this question:
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- 16.
Employees should remain level headed and have self control in the workplace
- A.
Respect
- B.
Professionalism
- C.
Ability to Empathize
- D.
Creativity
Correct Answer
B. ProfessionalismExplanation
The correct answer is "Professionalism" because it refers to the behavior and attitude of an individual in a professional setting. It includes maintaining a level-headed and composed demeanor, exercising self-control, and adhering to ethical standards. Professionalism is crucial in the workplace as it promotes a positive work environment, effective communication, and fosters trust and respect among colleagues.Rate this question:
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- 17.
Using time wisely
- A.
Task management
- B.
Time management
- C.
Resource management
- D.
All of the above
Correct Answer
B. Time managementExplanation
Time management refers to the practice of organizing and planning how to effectively allocate and utilize time for different tasks and activities. It involves setting goals, prioritizing tasks, and scheduling activities in order to make the most efficient use of time. By effectively managing time, individuals can increase productivity, reduce stress, and achieve their goals more efficiently. Therefore, the answer "time management" is the most appropriate choice as it encompasses the concept of using time wisely and efficiently.Rate this question:
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- 18.
Enable the employee to offer the customer relevant products or services that will benefit the customer
- A.
Data entry and basic computer skills
- B.
Ability to listen closely to customers
- C.
Ability to memorize protocol and guidelines
- D.
Ability to identify and anticipate needs
Correct Answer
D. Ability to identify and anticipate needsExplanation
The ability to identify and anticipate needs is the correct answer because it enables the employee to offer the customer relevant products or services that will benefit the customer. By understanding the customer's needs and anticipating what they may require, the employee can provide personalized recommendations and enhance the customer's experience. This skill allows the employee to go beyond simply listening to the customer and performing data entry tasks, as it involves actively assessing the customer's situation and proactively suggesting solutions.Rate this question:
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- 19.
Why should you never tell a customer to "calm down" when they are upset?
- A.
This may infuriate the person
- B.
It is okay to tell a customer to calm down if they are upset
- C.
It could cause you to lose business
- D.
It is policy protocol not to, due to lack of respect for the customer
Correct Answer
A. This may infuriate the personExplanation
Telling a customer to "calm down" when they are upset can potentially infuriate them further. When someone is already upset, being told to calm down can be dismissive and invalidate their feelings. It may make them feel unheard and escalate the situation. It is important to approach upset customers with empathy and understanding, allowing them to express their concerns and finding a solution to address their issues.Rate this question:
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- 20.
What are some resources that you can use in the workplace?
- A.
People & Information
- B.
Funding & Equipment
- C.
Supplies & Facilities
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above options are resources that can be used in the workplace. People and information are valuable resources as they provide knowledge, skills, and expertise. Funding and equipment are essential resources for carrying out tasks and projects effectively. Supplies and facilities are necessary resources for daily operations and ensuring a conducive work environment. Therefore, all of these options can be utilized in the workplace to support productivity and success.Rate this question:
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