Xsellerate Troubleshooting Questions! Trivia

Editing a campaign does not automatically set it to inactive. When a campaign is edited, it simply means that changes are being made to the existing campaign settings or content. The campaign will remain active unless the user manually deactivates it or if there are specific conditions set within the campaign settings that would deactivate it upon editing. Therefore, the statement that editing a campaign will set it to inactive is false.

Using pre-made ads in XSellerate is the best way to prevent formatting issues because these ads are already designed and tested to fit within the platform's formatting requirements. By using pre-made ads, users can ensure that the ads will display correctly and avoid any potential formatting problems that may arise from creating ads from scratch. This saves time and effort in troubleshooting and fixing formatting issues, making it the most effective method for preventing such problems.

When you clone a Drip campaign, it means creating a duplicate of the existing campaign. In this case, if you clone a Drip campaign, all contacts' information, including the date they were added, will be reset. This means that the contacts will be treated as if they were just added to the campaign, and they will receive any ads or messages that are part of the campaign. Therefore, the statement "If you clone a Drip campaign, all contacts are reset for the date added and will be sent any ads in the campaign" is true.

If an email shows in the campaign history as being sent, it indicates that the email has successfully been sent from the servers. This means that the email has been transmitted and is no longer within the control of the sender's servers. Therefore, the statement is true.

The explanation for the answer "False" is that the customer set up a drip campaign to send out emails on specific dates in August. However, they did not activate the campaign until December. Therefore, the emails will not go out on the originally scheduled dates in August. Instead, they will go out on the newly activated dates in December.

Appraiser XSites do not require individual licenses for all users to access XSellerate. This means that multiple users can access XSellerate using a single license, making it more cost-effective and efficient for organizations. Therefore, the statement "True" is correct.

Unsubscribed contacts will not show in the campaign history. This is because when a contact unsubscribes from a campaign, they are opting out of receiving any further communication from that campaign. Therefore, their information and activity will not be recorded in the campaign history.

To change the user for an XSellerate license, the customer does not need to contact sales. They can make the necessary changes themselves through the XSellerate platform or by contacting customer support.

The statement is false because information for merged fields used in campaign ads is not only pulled from user management. Merged fields can also be pulled from other sources such as the campaign's target audience or external data sources. Therefore, the statement is incorrect.

The statement is false because "pending" in the campaign history does not necessarily mean that the email is queued up to be sent the following day. "Pending" typically means that the email is still waiting to be processed or sent, but it does not specify a specific timeframe or indicate that it will be sent the next day.