Certmail Troubleshooting Test! Trivia Questions Quiz

1. When troubleshooting an issue with Certmail in an email client such as Outlook or on an iPhone, you should verify that the customer followed our documentation to configure the account.

True

False

To troubleshoot an issue with Certmail in an email client like Outlook or on an iPhone, it is important to verify if the customer followed the documentation provided to configure the account. This is because following the correct configuration steps ensures that the account is set up correctly and can help identify any potential mistakes or errors made during the setup process. By verifying this, it becomes easier to pinpoint the cause of the issue and provide the appropriate solution.

Explanation

To troubleshoot an issue with Certmail in an email client like Outlook or on an iPhone, it is important to verify if the customer followed the documentation provided to configure the account. This is because following the correct configuration steps ensures that the account is set up correctly and can help identify any potential mistakes or errors made during the setup process. By verifying this, it becomes easier to pinpoint the cause of the issue and provide the appropriate solution.

2. The default mailbox size limit for Certmail is 100MB.

True

False

The default mailbox size limit for Certmail is 100MB. This means that when a user creates a Certmail account, the maximum storage capacity for their mailbox is set to 100MB by default. If the user exceeds this limit, they may need to delete old emails or upgrade their mailbox to increase the storage capacity.

Explanation

The default mailbox size limit for Certmail is 100MB. This means that when a user creates a Certmail account, the maximum storage capacity for their mailbox is set to 100MB by default. If the user exceeds this limit, they may need to delete old emails or upgrade their mailbox to increase the storage capacity.

3. If a customer has deleted the email in their Certmail account they can call to have us restore the email.

True

False

The statement is false because once a customer deletes an email in their Certmail account, it cannot be restored by calling the company. Once an email is deleted, it is typically moved to the trash or deleted items folder, and from there it can be permanently deleted after a certain period of time or manually by the user. It is important for customers to be cautious when deleting emails as they may not be recoverable once deleted.

Explanation

The statement is false because once a customer deletes an email in their Certmail account, it cannot be restored by calling the company. Once an email is deleted, it is typically moved to the trash or deleted items folder, and from there it can be permanently deleted after a certain period of time or manually by the user. It is important for customers to be cautious when deleting emails as they may not be recoverable once deleted.

4. What two ports can be used as SMTP ports for Certmail?

25

110

80

143

SMTP (Simple Mail Transfer Protocol) is a protocol used for sending email messages between servers. Port 25 is the default port for SMTP, and it is commonly used for email transmission. Port 80 is typically used for HTTP (Hypertext Transfer Protocol), but it can also be used for SMTP in some cases. Therefore, both port 25 and port 80 can be used as SMTP ports for Certmail.

Explanation

SMTP (Simple Mail Transfer Protocol) is a protocol used for sending email messages between servers. Port 25 is the default port for SMTP, and it is commonly used for email transmission. Port 80 is typically used for HTTP (Hypertext Transfer Protocol), but it can also be used for SMTP in some cases. Therefore, both port 25 and port 80 can be used as SMTP ports for Certmail.

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5. An issue you can duplicate with Certmail should be passed live to a Sr. Tech immediately.

True

False

An issue that can be duplicated with Certmail does not need to be escalated to a Sr. Tech immediately. This implies that the issue can be replicated and therefore can be investigated and resolved by a regular technician without the need for higher-level intervention.

Explanation

An issue that can be duplicated with Certmail does not need to be escalated to a Sr. Tech immediately. This implies that the issue can be replicated and therefore can be investigated and resolved by a regular technician without the need for higher-level intervention.

6. Certmail will host email addresses for the primary and any secondary domains.

True

False

Certmail will not host email addresses for any secondary domains.

Explanation

Certmail will not host email addresses for any secondary domains.

7. The default daily limit for sending emails is set to 300.

True

False

The statement is false because the default daily limit for sending emails is not set to 300. The actual default daily limit can vary depending on the email service provider or platform being used.

Explanation

The statement is false because the default daily limit for sending emails is not set to 300. The actual default daily limit can vary depending on the email service provider or platform being used.

8. Emails stopped by the spam filter will still forward to another email address if forwarding is set up.

True

False

If the answer is false, it means that emails stopped by the spam filter will not forward to another email address even if forwarding is set up. This suggests that the spam filter is designed to prevent the delivery of potentially harmful or unwanted emails, and forwarding is not allowed for these filtered emails.

Explanation

If the answer is false, it means that emails stopped by the spam filter will not forward to another email address even if forwarding is set up. This suggests that the spam filter is designed to prevent the delivery of potentially harmful or unwanted emails, and forwarding is not allowed for these filtered emails.