W03 - Service Requester Configuration

10 Questions | Total Attempts: 754

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Service Quizzes & Trivia

Questions and Answers
  • 1. 
    To access the Service Requester Configuration Tool, go to your Tools menu and select Service Requester Configuration from the Work Order options.  
    • A. 

      True

    • B. 

      False

  • 2. 
    The Work Order Tool allows your organization to tailor the Service Requester to meet specific needs, whether it be modifying the appearance for Requesters or adding custom help text to enhance the ease of submitting Requests.   
    • A. 

      True

    • B. 

      False

  • 3. 
    Which of the following may be modified through the Service Requester Configuration Tool? (Select all that apply)
    • A. 

      Fields Shown/Required

    • B. 

      Modules Added

    • C. 

      Pages To Be Displayed

    • D. 

      Modify Appearance

  • 4. 
    Which tabs are utilized for managing the preferences and settings to configure the Service Requester? (Select all that apply)
    • A. 

      Submit Service Request

    • B. 

      Appearance

    • C. 

      Main Menu

    • D. 

      All of the above

    • E. 

      None of the above

  • 5. 
    Under the Service Requester Configuration tool, which tab allows you to configure the options and fields to be displayed when submitting a Request?
    • A. 

      Main Menu

    • B. 

      Submit Service Request

    • C. 

      Appearance

    • D. 

      Field Options

  • 6. 
    None of the changes made to the Service Requester will be applied until the “Apply” or “Save” has been selected – even if the Preview shows the changes.
    • A. 

      True

    • B. 

      False

  • 7. 
    The ______ allows organizations to display important messages for the Requesters to see as soon as they click on the Submit Service Request Link.
    • A. 

      Custom Title

    • B. 

      Custom Appearance

    • C. 

      Custom Service Request

    • D. 

      Custom Organization Page

  • 8. 
    If the users initiating the Service Requests are registered members of the system, you should check the “Use Login Member’s Info” Indicator. The generated work order will be tied to this user’s membership information.  
    • A. 

      True

    • B. 

      False

  • 9. 
    Which features can be changed on the Appearance tab of the Service Requester?
    • A. 

      Text Color

    • B. 

      Logo

    • C. 

      Numbers

    • D. 

      Background Image

  • 10. 
    On which tab of the Service Request Configuration can you find the area to place a Sign-In link for your company to use on their website ?
    • A. 

      Setup

    • B. 

      Integration

    • C. 

      Appearance

    • D. 

      Main Menu

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