W03 - Service Requester Configuration

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| By Brad Squires
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Brad Squires
Community Contributor
Quizzes Created: 36 | Total Attempts: 20,882
Questions: 10 | Attempts: 759

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Service Quizzes & Trivia

Questions and Answers
  • 1. 

    To access the Service Requester Configuration Tool, go to your Tools menu and select Service Requester Configuration from the Work Order options.  

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that to access the Service Requester Configuration Tool, one needs to go to the Tools menu and select Service Requester Configuration from the Work Order options. This implies that the statement "To access the Service Requester Configuration Tool, go to your Tools menu and select Service Requester Configuration from the Work Order options" is true.

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  • 2. 

    The Work Order Tool allows your organization to tailor the Service Requester to meet specific needs, whether it be modifying the appearance for Requesters or adding custom help text to enhance the ease of submitting Requests.   

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. The Work Order Tool does not allow your organization to tailor the Service Requester to meet specific needs. It does not provide options to modify the appearance for Requesters or add custom help text to enhance the ease of submitting Requests.

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  • 3. 

    Which of the following may be modified through the Service Requester Configuration Tool? (Select all that apply)

    • A.

      Fields Shown/Required

    • B.

      Modules Added

    • C.

      Pages To Be Displayed

    • D.

      Modify Appearance

    Correct Answer(s)
    A. Fields Shown/Required
    C. Pages To Be Displayed
    D. Modify Appearance
    Explanation
    The Service Requester Configuration Tool allows users to modify the fields that are shown or required, the pages that are displayed, and the appearance of the service requester. This means that users can customize the information they see, the steps they need to take, and the overall look and feel of the service requester interface.

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  • 4. 

    Which tabs are utilized for managing the preferences and settings to configure the Service Requester? (Select all that apply)

    • A.

      Submit Service Request

    • B.

      Appearance

    • C.

      Main Menu

    • D.

      All of the above

    • E.

      None of the above

    Correct Answer
    D. All of the above
    Explanation
    The tabs that are utilized for managing the preferences and settings to configure the Service Requester are Submit Service Request, Appearance, and Main Menu. These tabs allow the user to customize and configure various aspects of the Service Requester according to their preferences and requirements.

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  • 5. 

    Under the Service Requester Configuration tool, which tab allows you to configure the options and fields to be displayed when submitting a Request?

    • A.

      Main Menu

    • B.

      Submit Service Request

    • C.

      Appearance

    • D.

      Field Options

    Correct Answer
    B. Submit Service Request
    Explanation
    The correct answer is "Submit Service Request." This tab under the Service Requester Configuration tool allows users to configure the options and fields that are displayed when submitting a request. It provides the ability to customize the appearance and field options for a more personalized experience when submitting service requests.

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  • 6. 

    None of the changes made to the Service Requester will be applied until the “Apply” or “Save” has been selected – even if the Preview shows the changes.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    This statement is true because it states that none of the changes made to the Service Requester will take effect unless the "Apply" or "Save" button is selected. The preview may show the changes made, but they will not be applied until the user explicitly selects one of these options.

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  • 7. 

    The ______ allows organizations to display important messages for the Requesters to see as soon as they click on the Submit Service Request Link.

    • A.

      Custom Title

    • B.

      Custom Appearance

    • C.

      Custom Service Request

    • D.

      Custom Organization Page

    Correct Answer
    A. Custom Title
    Explanation
    The custom title allows organizations to display important messages for the requesters to see as soon as they click on the submit service request link. This feature allows organizations to customize the title of their service request page and use it to communicate important information or instructions to the requesters. By utilizing the custom title, organizations can ensure that requesters are immediately aware of any important messages or updates when accessing the service request page.

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  • 8. 

    If the users initiating the Service Requests are registered members of the system, you should check the “Use Login Member’s Info” Indicator. The generated work order will be tied to this user’s membership information.  

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The "Use Login Member's Info" indicator should be checked if the users initiating the Service Requests are registered members of the system. This means that when a work order is generated, it will be associated with the membership information of the user who logged in.

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  • 9. 

    Which features can be changed on the Appearance tab of the Service Requester?

    • A.

      Text Color

    • B.

      Logo

    • C.

      Numbers

    • D.

      Background Image

    Correct Answer(s)
    A. Text Color
    B. Logo
    D. Background Image
    Explanation
    On the Appearance tab of the Service Requester, users have the ability to change the Text Color, Logo, and Background Image. This allows them to customize the visual presentation of the Service Requester according to their preferences or branding requirements. By modifying these features, users can create a more visually appealing and personalized experience for themselves or their customers.

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  • 10. 

    On which tab of the Service Request Configuration can you find the area to place a Sign-In link for your company to use on their website ?

    • A.

      Setup

    • B.

      Integration

    • C.

      Appearance

    • D.

      Main Menu

    Correct Answer
    B. Integration
    Explanation
    On the Integration tab of the Service Request Configuration, you can find the area to place a Sign-In link for your company to use on their website. This tab likely contains options and settings related to integrating the service request system with other platforms or applications, including the ability to add a Sign-In link for website users.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 20, 2014
    Quiz Created by
    Brad Squires
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