VPN

1.

Grant is encountering an error when attempting to logon to the Juniper/RSA VPN solution. RSA is being phased out as the provider of Apollo Group's secure VPN solution.

A.

True
B.

False

Correct Answer
A. True

Explanation
Cisco VPN is replacing RSA as Apollo Group's primary VPN solution. Some groups will remain on RSA where the computer is not joined to the Apollo Group domain. Ex: Vendors and Aptimus (School), Athena domain.

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2.

VPN stands for _ __?

Correct Answer
Virtual Private Networking
virtual private networking
Virtual Private Network
virtual private network

3.

Frank is unable to connect to VPN because his RSA token has expired. Frank is also unable to logon to VPN using the Cisco VPN client software because encounters an error. In addition to the Cisco VPN client software, what also needs to be installed/configured on the PC for the connection to work?

A.

Apollo Group Certificates
B.

Seed file
C.

Hard Drive Encryption
D.

All of these
E.

None of these

Correct Answer
A. Apollo Group Certificates

Explanation
Apollo uses certificate based authentication to connect using the Cisco VPN solution. NOTE: If the certificate does not exist on the computer (not on the selection list when configuring the connection), the Customer's PC MUST logon to the network at a local office/campus to pull down the cert from the Apollo servers. There is no way, currently, to obtain or transfer to cert to the customer.

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4.

Diane is unable to connect to the Apollo Group network using the Cisco VPN client because encounters the error: "Reason 429: Unable to resolve server address." What are the possbile causes for Cisco VPN Error 429?

A.

Local DNS Cache issue
B.

Network/ISP DNS issue
C.

No internet connection
D.

Invalid username or password
E.

Certificate not installed

Correct Answer(s)
A. Local DNS Cache issue
B. Network/ISP DNS issue
C. No internet connection

Explanation
Most likely, they do not have an active internet connection. It is within your scope to assist the customer with turning on the WiFi antenna and/or guiding them through the process of connecting an ethernet/wired connection. However, it is in the customer's best interest to call their ISP for further assistance. TIP: If the customer does not use a Home Network Router, especially, when connecting directly to a cable modem, the customer may need to powercycle the modem to obtain an IP address if it was just connected to anther computer/networked device. See KB Article #:30575

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5.

Chelsea is needing assistance with logging into VPN so that she can access Galaxy and other internal applications. The level of access granted for VPN users is determined by the selection/configuration during login.

A.

True
B.

False

Correct Answer
B. False

Explanation
The VPN membership role determines the level of access granted. NOTE: Single Factor only works with the RSA VPN Solution. Additionally, when using the RSA VPN solution, the user must select the level of access in addition to being granted the specific role.

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6.

Kerry has been issued an Apollo Group laptop, but is unable to login to RSA or Cisco VPN remotely because encounters the error: "You are not allowed to sign in. Please contact your administrator." (RSA VPN) and "Reason 413: Authentication Failed" (Cisco VPN). How is VPN access is requested?

A.

CAP (Computer Access Process) Website (http://access/cap)
B.

SNAP (Supplemental Access Process) Website (http://snap)
C.

HPSM Self Service Ticket
D.

MyHR Case
E.

None of these
F.

Any of these

Correct Answer
A. CAP (Computer Access Process) Website (http://access/cap)

Explanation
Most access is requested through CAP. See Article #:7741

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Grant is encountering an error when attempting to logon to the Juniper/RSA VPN solution. RSA is being phased out as the provider of Apollo Group's secure VPN solution.

VPN stands for _______ ________ ________?

Frank is unable to connect to VPN because his RSA token has expired. Frank is also unable to logon to VPN using the Cisco VPN client software because encounters an error. In addition to the Cisco VPN client software, what also needs to be installed/configured on the PC for the connection to work?

Diane is unable to connect to the Apollo Group network using the Cisco VPN client because encounters the error: "Reason 429: Unable to resolve server address." What are the possbile causes for Cisco VPN Error 429?

Chelsea is needing assistance with logging into VPN so that she can access Galaxy and other internal applications. The level of access granted for VPN users is determined by the selection/configuration during login.

Kerry has been issued an Apollo Group laptop, but is unable to login to RSA or Cisco VPN remotely because encounters the error: "You are not allowed to sign in. Please contact your administrator." (RSA VPN) and "Reason 413: Authentication Failed" (Cisco VPN). How is VPN access is requested?

VPN stands for _ __?