Spotcheck April Week 1 Part 2.00
10 Questions
| Total Attempts: 95
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Questions and Answers
- 1.Multiple Choice. What is Step 3 in troubleshooting LG K7 service issues?
- A.
Powercycle the phone
- B.
Toggle VoLTE Off
- C.
Toggle VoLTE Back On
- D.
Tap Call
- 2.Multiple Choice. Customer needs assistance in making a 3 way calling. Customer currently uses an iPhone. What is Step 4 in walking the customer throuh the process?
- A.
Ask them to tap the Add Call button
- B.
Dial the 3rd person
- C.
Tap merge call button
- D.
Click end call
- 3.True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location.
- A.
True
- B.
False
- 4.True or False. We can manually enter APN settings for iPhones with iOS 9 or higher by going to settings > cellular > cellular data network
- A.
True
- B.
False
- 5.True or False. Voicemail to Text feature is only available via the Value Bundle feat for $5/mo.
- A.
True
- B.
False
- 6.Multiple Choice. If a customer is enrolled to a PFAM3L promo plan, how much will a line be charged per month?
- A.
$35
- B.
$36
- C.
$37
- D.
$40
- 7.True or False. The GSM50P plan has unlimited 4G highspeeds data.
- A.
True
- B.
False
- 8.How many GBs of 4G highspeeds data does GSMP50 has?
- A.
10 GB
- B.
3 GB
- C.
Unlimited
- D.
5 GB
- 9.True or False. In World Calling feature, Greece is one of the supported countries for Mobile calling.
- A.
True
- B.
False
- 10.True or False. BYOD plans can now have regular MetroPCS plans such as GSMMU40, GSMMU50 or GSMMU60. We can proactively have the plans updated for the customers to take advantage of our new exciting features.
- A.
True
- B.
False
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