Spotcheck April Week 1 Part 2.00

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| By Dannyboy.cubacub
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Dannyboy.cubacub
Community Contributor
Quizzes Created: 2 | Total Attempts: 231
| Attempts: 97
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  • 1/10 Questions

    True or False. Voicemail to Text feature is only available via the Value Bundle feat for $5/mo.

    • True
    • False
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About This Quiz

This quiz evaluates knowledge on troubleshooting and customer support for telecom services, focusing on specific procedures and features.

Spotcheck April Week 1 Part 2.00 - Quiz

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  • 2. 

    True or False. In World Calling feature, Greece is one of the supported countries  for Mobile calling.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. (resource: https://www.metrocareagent.com/#/services/5616849d51ce12246957d3ee > click on Countries that support Mobile calling)

    Rate this question:

  • 3. 

    Multiple Choice. If a customer is enrolled to a PFAM3L promo plan, how much will a line be charged per month?

    • $35

    • $36

    • $37

    • $40

    Correct Answer
    A. $36
    Explanation
    ANSWER: b. $36

    Rate this question:

  • 4. 

    True or False. The GSM50P plan has unlimited 4G highspeeds data. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. (resource: https://www.metrocareagent.com/#/plans)

    Rate this question:

  • 5. 

    True or False. BYOD plans can now have regular MetroPCS plans such as GSMMU40, GSMMU50 or GSMMU60. We can proactively have the plans updated for the customers to take advantage of our new exciting features.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    ANSWER: True (resource: Metroupdate links , updates posted January 2016)

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  • 6. 

    Multiple Choice. What is Step 3 in troubleshooting LG K7 service issues?

    • Powercycle the phone

    • Toggle VoLTE Off

    • Toggle VoLTE Back On

    • Tap Call

    Correct Answer
    A. Tap Call
    Explanation
    ANSWER: d. Tap Call (resource: https://www.metrocareagent.com/#/alerts?show=56faa1a220a81fc76bbce265 / metroupdates link)

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  • 7. 

    True or False. We can manually enter APN settings for iPhones with iOS 9 or higher by going to settings > cellular > cellular data network

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. (we can only either download it via website using or reset APN / metroupdates link)

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  • 8. 

    Multiple Choice. Customer needs assistance in making a 3 way calling. Customer currently uses an iPhone. What is Step 4 in walking the customer throuh the process?

    • Ask them to tap the Add Call button

    • Dial the 3rd person

    • Tap merge call button

    • Click end call

    Correct Answer
    A. Tap merge call button
    Explanation
    ANSWER: c. Tape merge call button (resource: https://www.metrocareagent.com/#/services/5615667e2861840a55b05aca)

    Rate this question:

  • 9. 

    How many GBs of 4G highspeeds data does GSMP50 has? 

    • 10 GB

    • 3 GB

    • Unlimited

    • 5 GB

    Correct Answer
    A. 5 GB
    Explanation
    ANSWER: d. 5 GB (resource: https://www.metrocareagent.com/#/plans)

    Rate this question:

  • 10. 

    True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. (resource: https://www.metrocareagent.com/#/services/566f5865985579b6d02a5899)

    Rate this question:

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  • Current Version
  • Feb 06, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 06, 2016
    Quiz Created by
    Dannyboy.cubacub
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