Spotcheck April Week 1 Part 2.00

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| By Dannyboy.cubacub
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Dannyboy.cubacub
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Quizzes Created: 2 | Total Attempts: 231
| Attempts: 97 | Questions: 10
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1. True or False. In World Calling feature, Greece is one of the supported countries  for Mobile calling.

Explanation

ANSWER: True. (resource: https://www.metrocareagent.com/#/services/5616849d51ce12246957d3ee > click on Countries that support Mobile calling)

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About This Quiz
Spotcheck April Week 1 Part 2.00 - Quiz

This quiz evaluates knowledge on troubleshooting and customer support for telecom services, focusing on specific procedures and features.

2. True or False. Voicemail to Text feature is only available via the Value Bundle feat for $5/mo.

Explanation

ANSWER: True. (resouce: https://www.metrocareagent.com/#/services/5670f10d1208254d3078181e)

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3. Multiple Choice. If a customer is enrolled to a PFAM3L promo plan, how much will a line be charged per month?

Explanation

ANSWER: b. $36

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4. True or False. The GSM50P plan has unlimited 4G highspeeds data. 

Explanation

ANSWER: True. (resource: https://www.metrocareagent.com/#/plans)

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5. True or False. BYOD plans can now have regular MetroPCS plans such as GSMMU40, GSMMU50 or GSMMU60. We can proactively have the plans updated for the customers to take advantage of our new exciting features.

Explanation

ANSWER: True (resource: Metroupdate links , updates posted January 2016)

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6. Multiple Choice. What is Step 3 in troubleshooting LG K7 service issues?

Explanation

ANSWER: d. Tap Call (resource: https://www.metrocareagent.com/#/alerts?show=56faa1a220a81fc76bbce265 / metroupdates link)

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7. True or False. We can manually enter APN settings for iPhones with iOS 9 or higher by going to settings > cellular > cellular data network

Explanation

ANSWER: False. (we can only either download it via website using or reset APN / metroupdates link)

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8. Multiple Choice. Customer needs assistance in making a 3 way calling. Customer currently uses an iPhone. What is Step 4 in walking the customer throuh the process?

Explanation

ANSWER: c. Tape merge call button (resource: https://www.metrocareagent.com/#/services/5615667e2861840a55b05aca)

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9. How many GBs of 4G highspeeds data does GSMP50 has? 

Explanation

ANSWER: d. 5 GB (resource: https://www.metrocareagent.com/#/plans)

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10. True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party's name or location.

Explanation

ANSWER: True. (resource: https://www.metrocareagent.com/#/services/566f5865985579b6d02a5899)

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True or False. In World Calling feature, Greece is one of the...
True or False. Voicemail to Text feature is only available via the...
Multiple Choice. If a customer is enrolled to a PFAM3L promo plan, how...
True or False. The GSM50P plan has unlimited 4G highspeeds data. 
True or False. BYOD plans can now have regular MetroPCS plans such as...
Multiple Choice. What is Step 3 in troubleshooting LG K7 service...
True or False. We can manually enter APN settings for iPhones with iOS...
Multiple Choice. Customer needs assistance in making a 3 way calling....
How many GBs of 4G highspeeds data does GSMP50 has? 
True or False. Caller ID only displays the number of the calling...
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