C4 Ha - Business Documents
BSBITU306 Design and produce business documents knowledge evidence quiz. Refer to Medical Office Management textbook, chapter 4 Written Communication for this quiz.
100% score required. Following assessment, submit a printed 100% completed certificate to your teacher by the agreed due date.
Complete your name, email and Student Declaration below. Good Luck!
- 1.
The quality of written communication leaves a lasting imprint on the reader.
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
Poorly written messages may be received as well as well written ones.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Poorly written messages may cause confusion.Rate this question:
-
- 3.
Which is not a goal of effective communication?
- A.
Send cartoons and jokes as a way to break the ice
- B.
Outline the benefits of a response
- C.
Understand the reason for communication
- D.
Choose the communication medium
Correct Answer
A. Send cartoons and jokes as a way to break the ice -
- 4.
If the person with whom you need to communicate is someone you know, a formal letter is the best medium to use, where cartoons are often used in formal letters.
- A.
Both statements are false
- B.
Both statements are true
- C.
The first statement is true, the second is false
- D.
The first statement is false, the second is true
Correct Answer
A. Both statements are falseExplanation
If the person with whom you need to communicate is someone you know, emails works great. Formal letters are best to begin a business relationship, no cartoons or jokes.Rate this question:
-
- 5.
Which of the following is not one of the "six C's" of communication?
- A.
Confident
- B.
Correct
- C.
Challenge
- D.
Courteous
Correct Answer
C. Challenge -
- 6.
The four main sections of a business letter includes? (tick all that apply)
- A.
Heading
- B.
Opening
- C.
Body
- D.
Closing
- E.
Letterhead
- F.
Envelope/stationary
Correct Answer(s)
A. Heading
B. Opening
C. Body
D. Closing -
- 7.
It is acceptable for the office manager to sign all letters to patients that provide instructions, prognoses or test results?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is acceptable for the office manager to sign all letters to patients that provide rescheduling, account information.Rate this question:
-
- 8.
Which of the following should not be used when composing e-mails?
- A.
All of the above
- B.
All capital letters
- C.
Send all attachments at one time
- D.
Send emails with high importance
Correct Answer
A. All of the above -
- 9.
Which of the following is not a benefit of using e-mail?
- A.
Confidential
- B.
Direct access to others
- C.
Cost savings
- D.
Faster communication
Correct Answer
A. Confidential -
- 10.
Using postscript looks professional.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Never use postscript... it looks like you are in high school and can't write a letter.Rate this question:
-
- 11.
Capitals are used for the first letter for all of the following, except?
- A.
All of the above
- B.
Days of the week
- C.
Holidays
- D.
Important documents
Correct Answer
A. All of the above -
- 12.
Most medical software packages include email.
- A.
True
- B.
False
Correct Answer
A. True -
- 13.
What is the best length when writing a sentence?
- A.
15 to 20 words
- B.
25 to 30 words
- C.
30 to 40 words
- D.
None of above
Correct Answer
A. 15 to 20 words -
- 14.
Which is most popular letter paper size used in Australia?
- A.
A4
- B.
B4
- C.
A5
- D.
B5
Correct Answer
A. A4 -
- 15.
What does the "e" in e-mail represent?
- A.
Electronic
- B.
Efficient
- C.
Express
- D.
Easy
Correct Answer
A. Electronic -
- 16.
Which type of letter would be used for a first contact to a client/patient?
- A.
Welcome letter
- B.
Sympathy letter
- C.
Congratulatory letter
- D.
Termination letter
Correct Answer
A. Welcome letter -
- 17.
Which Microsoft software would you use to create a spreadsheet?
- A.
Excel
- B.
Word
- C.
Publisher
- D.
Outlook
Correct Answer
A. Excel -
- 18.
Which Microsoft software would you use to create a organisational chart?
- A.
Excel
- B.
Word
- C.
Publisher
- D.
Outlook
Correct Answer
B. Word -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 21, 2022Quiz Edited by
ProProfs Editorial Team -
Mar 19, 2016Quiz Created by
Lynn
Back to top