C4 Ha - Business Documents

25 Questions | Total Attempts: 41

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C4 Ha - Business Documents

BSBITU306 Design and produce business documents knowledge evidence quiz. Refer to Medical Office Management textbook, chapter 4 Written Communication for this quiz. 100% score required. Following assessment, submit a printed 100% completed certificate to your teacher by the agreed due date. Complete your name, email and Student Declaration below. Good Luck!


Questions and Answers
  • 1. 
    The quality of written communication leaves a lasting imprint on the reader.
    • A. 

      True

    • B. 

      False

  • 2. 
    Poorly written messages may be received as well as well written ones.
    • A. 

      True

    • B. 

      False

  • 3. 
    Which is not a goal of effective communication?
    • A. 

      Send cartoons and jokes as a way to break the ice

    • B. 

      Outline the benefits of a response

    • C. 

      Understand the reason for communication

    • D. 

      Choose the communication medium

  • 4. 
    If the person with whom you need to communicate is someone you know, a formal letter is the best medium to use, where cartoons are often used in formal letters.
    • A. 

      Both statements are false

    • B. 

      Both statements are true

    • C. 

      The first statement is true, the second is false

    • D. 

      The first statement is false, the second is true

  • 5. 
    Which of the following is not one of the "six C's" of communication?
    • A. 

      Confident

    • B. 

      Correct

    • C. 

      Challenge

    • D. 

      Courteous

  • 6. 
    The four main sections of a business letter includes? (tick all that apply)
    • A. 

      Heading

    • B. 

      Opening

    • C. 

      Body

    • D. 

      Closing

    • E. 

      Letterhead

    • F. 

      Envelope/stationary

  • 7. 
    It is acceptable for the office manager to sign all letters to patients that provide instructions, prognoses or test results?
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the following should not be used when composing e-mails?
    • A. 

      All of the above

    • B. 

      All capital letters

    • C. 

      Send all attachments at one time

    • D. 

      Send emails with high importance

  • 9. 
    Which of the following is not a benefit of using e-mail?
    • A. 

      Confidential

    • B. 

      Direct access to others

    • C. 

      Cost savings

    • D. 

      Faster communication

  • 10. 
    Using postscript looks professional.
    • A. 

      True

    • B. 

      False

  • 11. 
    Capitals are used for the first letter for all of the following, except?
    • A. 

      All of the above

    • B. 

      Days of the week

    • C. 

      Holidays

    • D. 

      Important documents

  • 12. 
    Most medical software packages include email.
    • A. 

      True

    • B. 

      False

  • 13. 
    What is the best length when writing a sentence?
    • A. 

      15 to 20 words

    • B. 

      25 to 30 words

    • C. 

      30 to 40 words

    • D. 

      None of above

  • 14. 
    Which is most popular letter paper size used in Australia?
    • A. 

      A4

    • B. 

      B4

    • C. 

      A5

    • D. 

      B5

  • 15. 
    What does the "e" in e-mail represent?
    • A. 

      Electronic

    • B. 

      Efficient

    • C. 

      Express

    • D. 

      Easy

  • 16. 
    Which type of letter would be used for a first contact to a client/patient?
    • A. 

      Welcome letter

    • B. 

      Sympathy letter

    • C. 

      Congratulatory letter

    • D. 

      Termination letter

  • 17. 
    Which Microsoft software would you use to create a spreadsheet?
    • A. 

      Excel

    • B. 

      Word

    • C. 

      Publisher

    • D. 

      Outlook

  • 18. 
    Which Microsoft software would you use to create a organisational chart?
    • A. 

      Excel

    • B. 

      Word

    • C. 

      Publisher

    • D. 

      Outlook

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