C4 Ha - Business Documents

1. The quality of written communication leaves a lasting imprint on the reader.

True

False

2. Poorly written messages may be received as well as well written ones.

True

False

Poorly written messages may cause confusion.

Explanation

Poorly written messages may cause confusion.

3. Which is not a goal of effective communication?

Send cartoons and jokes as a way to break the ice

Outline the benefits of a response

Understand the reason for communication

Choose the communication medium

4. Which of the following is not one of the "six C's" of communication?

Confident

Correct

Challenge

Courteous

5. Match each commonly confused words to the correct definitions below:

Shows possession

Contraction "it is"

Submit

6. Match each commonly confused words to the correct definitions below:

Reluctant

Unfavorable

Submit

7. Capitals are used for the first letter for all of the following, except?

All of the above

Days of the week

Holidays

Important documents

8. What is the best length when writing a sentence?

15 to 20 words

25 to 30 words

30 to 40 words

None of above

9. What does the "e" in e-mail represent?

Electronic

Efficient

Express

Easy

10. Match State/Territory to the correct abbreviation:

New South Wales

South Australia

Northern Territory

Australian Capital Territory

Western Australia

Tasmania

Victoria

Queensland

Submit

11. Which type of letter would be used for a first contact to a client/patient?

Welcome letter

Sympathy letter

Congratulatory letter

Termination letter

12. Which Microsoft software would you use to create a spreadsheet?

Excel

Word

Publisher

Outlook

13. Which of the following should not be used when composing e-mails?

All of the above

All capital letters

Send all attachments at one time

Send emails with high importance

14. Which of the following is not a benefit of using e-mail?

Confidential

Direct access to others

Cost savings

Faster communication

15. Using postscript looks professional.

True

False

Never use postscript... it looks like you are in high school and can't write a letter.

Explanation

Never use postscript... it looks like you are in high school and can't write a letter.

16. Most medical software packages include email.

True

False

17. Which is most popular letter paper size used in Australia?

A4

B4

A5

B5

18. The four main sections of a business letter includes? (tick all that apply)

Heading

Opening

Body

Closing

Letterhead

Envelope/stationary

Submit

19. It is acceptable for the office manager to sign all letters to patients that provide instructions, prognoses or test results?

True

False

It is acceptable for the office manager to sign all letters to patients that provide rescheduling, account information.

Explanation

It is acceptable for the office manager to sign all letters to patients that provide rescheduling, account information.

20. If the person with whom you need to communicate is someone you know, a formal letter is the best medium to use, where cartoons are often used in formal letters.

Both statements are false

Both statements are true

The first statement is true, the second is false

The first statement is false, the second is true

If the person with whom you need to communicate is someone you know, emails works great. Formal letters are best to begin a business relationship, no cartoons or jokes.

Explanation

If the person with whom you need to communicate is someone you know, emails works great. Formal letters are best to begin a business relationship, no cartoons or jokes.