Unix Exam
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Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.
- 1.What locations does the UNIX Team provide support for?
- A.
Switzerland.
- B.
Support is global.
- C.
Singapore.
- D.
Australia only.
- 2.Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
- 3.Who monitors the UNIX Teams Remedy ticket queue?
- A.
The local OSS Team.
- B.
USC Deputies.
- C.
All UNIX Team members.
- D.
USC Queue Management.
- 4.What information is MANDATORY in all tickets sent to the UNIX Team?
- A.
Customers name.
- B.
Contact details of the customer.
- C.
Server name.
- D.
Error message.
- E.
All of the above.
- 5.Which chat channel would be used to chat to the UNIX Team?
- A.
#USC_UNIX
- B.
#USC_Australia
- C.
#ITI_UNIX_Support_EMEA
- D.
#USC_UNIX_Support_Global
- 6.What does the UNIX Team provide support for?
- A.
Production support of UNIX infrastructure and Applications.
- B.
Provision of naming services (DNS, NIS, Netinfo).
- C.
Install, Monitoring and Upgrading hardware and software.
- D.
Vendor management.
- E.
All of the above.
- 7.When contacting the UNIX Team, what is the BEST way to contact them?
- A.
Phone.
- B.
Email.
- C.
Chat.
- D.
None of the above.
- 8.What are the hours of support for the UNIX L1 and L2 Teams?
- A.
24 hours a day / 7 days a week.
- B.
7am - 7pm (London local time).
- C.
5am - 9pm.
- D.
None of the above.
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