Unix Exam

8 Questions | Total Attempts: 363

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Unix Quizzes & Trivia

Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password.


Questions and Answers
  • 1. 
    What locations does the UNIX Team provide support for?
    • A. 

      Switzerland.

    • B. 

      Support is global.

    • C. 

      Singapore.

    • D. 

      Australia only.

  • 2. 
    Do they provide Out of Hours Support?
    • A. 

      Yes.

    • B. 

      No.

  • 3. 
    Who monitors the UNIX Teams Remedy ticket queue?
    • A. 

      The local OSS Team.

    • B. 

      USC Deputies.

    • C. 

      All UNIX Team members.

    • D. 

      USC Queue Management.

  • 4. 
    What information is MANDATORY in all tickets sent to the UNIX Team?
    • A. 

      Customers name.

    • B. 

      Contact details of the customer.

    • C. 

      Server name.

    • D. 

      Error message.

    • E. 

      All of the above.

  • 5. 
    Which chat channel would be used to chat to the UNIX Team?
    • A. 

      #USC_UNIX

    • B. 

      #USC_Australia

    • C. 

      #ITI_UNIX_Support_EMEA

    • D. 

      #USC_UNIX_Support_Global

  • 6. 
    What does the UNIX Team provide support for?
    • A. 

      Production support of UNIX infrastructure and Applications.

    • B. 

      Provision of naming services (DNS, NIS, Netinfo).

    • C. 

      Install, Monitoring and Upgrading hardware and software.

    • D. 

      Vendor management.

    • E. 

      All of the above.

  • 7. 
    When contacting the UNIX Team, what is the BEST way to contact them?
    • A. 

      Phone.

    • B. 

      Email.

    • C. 

      Chat.

    • D. 

      None of the above.

  • 8. 
    What are the hours of support for the UNIX L1 and L2 Teams?
    • A. 

      24 hours a day / 7 days a week.

    • B. 

      7am - 7pm (London local time).

    • C. 

      5am - 9pm.

    • D. 

      None of the above.