Unix Exam
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What locations does the UNIX Team provide support for?
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Switzerland.
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Support is global.
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Singapore.
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Australia only.
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Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Quiz Preview
- 2.
Do they provide Out of Hours Support?
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Yes.
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No.
Correct Answer
A. Yes. -
- 3.
What are the hours of support for the UNIX L1 and L2 Teams?
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24 hours a day / 7 days a week.
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7am - 7pm (London local time).
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5am - 9pm.
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None of the above.
Correct Answer
A. 24 hours a day / 7 days a week. -
- 4.
What information is MANDATORY in all tickets sent to the UNIX Team?
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Customers name.
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Contact details of the customer.
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Server name.
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Error message.
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All of the above.
Correct Answer
A. All of the above. -
- 5.
What does the UNIX Team provide support for?
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Production support of UNIX infrastructure and Applications.
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Provision of naming services (DNS, NIS, Netinfo).
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Install, Monitoring and Upgrading hardware and software.
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Vendor management.
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All of the above.
Correct Answer
A. All of the above. -
- 6.
Who monitors the UNIX Teams Remedy ticket queue?
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The local OSS Team.
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USC Deputies.
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All UNIX Team members.
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USC Queue Management.
Correct Answer
A. All UNIX Team members. -
- 7.
Which chat channel would be used to chat to the UNIX Team?
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#USC_UNIX
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#USC_Australia
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#ITI_UNIX_Support_EMEA
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#USC_UNIX_Support_Global
Correct Answer
A. #USC_UNIX -
- 8.
When contacting the UNIX Team, what is the BEST way to contact them?
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Phone.
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Email.
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Chat.
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None of the above.
Correct Answer
A. Chat. -
Quiz Review Timeline (Updated): Dec 31, 2012 +
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Current Version
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Dec 31, 2012Quiz Edited by
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Apr 17, 2009Quiz Created by
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