When did you receive your last delivery?
Is the button on your funace yellow or green?
Have your tried your reset button?
Make sure you have turned your thermostat all the way down.
What is the temperature on your thermostat?
$160.00 plus parts labor and any applicable taxes that must be paid this evening.
$160.00 plus parts labor and any applicable taxes that he may charge to his account.
Advise Mr. Redskin that we would gladly assist him with his furnace during regular business hours for $160.00 plus parts, labor and any applicable taxes.
Advise Mr. Redskin that we would gladly assist him with his furnace during regular business hours.
Advise Mr. Redskin that we would gladly assist him with his furnace during regular business hours at our day time rate.
Process a credit card payment for the emergency fee.
Make sure that they have turned their furnace off.
Check contract status.
Check special instructions.
Ask the callers name.
Write down the callers CSC from the phone display.
Verify the callers address and telephone number.
Give the callers name and CSC to the CSR 2/3 that call was transferred to.
24 hour coverage
No annual cleaning and tune up
5% discount on all parts and labor
No Diagonistic Fee applies
ADDs for the specific CSC
We don't handle Natural Gas customers
Quick Reference Quide for Emergency Service Center
ADDs for multiple CSCs
After you have proformed your closing statement.
Immediately following your verification process.
After you have committed to providing delivery/service.
After you have performed theTrouble Shooting Steps/Safety Instructions.
Upon customer look up.