Trec Module 4 Shipping Quiz
Test your knowledge of Module 4: Shipping. Good luck!
- 1.How will a customer know when their package will arrive?
- 2.What information is not reflected in the guarantee dates for Alaska and Hawaii?
- 3.How does Buy Costumes determine the shipping cost for an order?
- A.
Total dollar amount of the order
- B.
Destination of the order
- C.
Total weight of the order
- D.
Based entirely on delivery date
- 4.How does Celebrate Express determine the shipping cost of an order?
- A.
Total weight of the order
- B.
Based entirely on delivery date
- C.
It's a flat rate from UPS
- D.
Total dollar amount of the order
- 5.What is a guaranteed promise date for domestic packages?
- A.
The date the package with leave our distribution center
- B.
The date the order will be processed
- C.
The date the package will be delivered to the customer's doorstep
- D.
None of the above
- 6.How will a customer know they are being charged an oversized handling fee? Choose all that apply.
- A.
Once the order is submitted
- B.
A red icon will appear by the product
- C.
The handling charge will be mentioned in the product description
- 7.BuyCostumes and Celebrate Express ship to army bases.
- A.
True
- B.
False
- 8.What do cut off times signify for the customer?
- A.
The time of day the guaranteed promise date changes
- B.
The time of day the distribution center closes
- C.
When the orders can no longer be placed for the day
- D.
Break time for the call center
- 9.What carriers do we contract with for delivery? Choose all that apply.
- A.
The United States Postal Service
- B.
UPS
- C.
FedEx
- D.
Canada Post
- E.
Australia Post
- 10.Which orders get a guaranteed delivery date?
- A.
Domestic orders
- B.
International orders
- C.
All orders
- D.
Only orders with Express and Premium service
- 11.Which of the following most impacts guarantee dates? Choose 2 answers.
- A.
Cut off times
- B.
Shipping methods
- C.
Size of items
- D.
Total amount of the order
- 12.A customer calls us on a Friday, 20 minutes before cut off time for the day, She wants a package priority delivered for Saturday. What do you do?
- A.
Apologize, and tell her it's impossible.
- B.
You place the order and assure the customer the package will arrive on Saturday.
- C.
You verify Saturday delivery for her zip code, then place the order and assure the customer the package will arrive on Saturday.
- 13.A Canadian customer calls us 4 days before their event. They want to place an order, using UPS Express Saver. What do you do?
- A.
Tell the customer how stupid they are for ordering so late.
- B.
Place the order and provide a guaranteed delivery date.
- C.
Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.
- 14.If there is a ___ or ___ in the tracking number, then the package will be delivered by the post office. Choose 2 answers.
- A.
PT
- B.
XX
- C.
YW
- D.
PO
- 15.You can place an order for a customer and use ShopRunner as a shipping option.
- A.
True
- B.
False
- 16.All personalized photo items take an additional 1-2 business days to ship (which is automatically factored into the guaranteed delivery date) with the exception of the:
- A.
Invitations
- B.
Photo banner
- C.
Plates
- D.
Favor boxes
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