Trec Module 4 Shipping Quiz

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  • 1/16 Questions

    What is a guaranteed promise date for domestic packages?

    • The date the package with leave our distribution center
    • The date the order will be processed
    • The date the package will be delivered to the customer's doorstep
    • None of the above
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About This Quiz

The TREC Module 4 Shipping Quiz assesses knowledge on shipping cost determinations, package delivery timelines, and handling fees. It is designed for learners to understand different shipping policies and guarantees, enhancing skills in logistics and customer service.

Shipping Quizzes & Trivia

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  • 2. 

    Which orders get a guaranteed delivery date?

    • Domestic orders

    • International orders

    • All orders

    • Only orders with Express and Premium service

    Correct Answer
    A. Domestic orders
    Explanation
    Domestic orders get a guaranteed delivery date. This means that the delivery date for domestic orders is ensured and customers can expect their orders to be delivered on a specific date. This guarantee may not apply to international orders or to all orders in general. However, for domestic orders, the delivery date is guaranteed regardless of the type of service chosen (such as Express or Premium).

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  • 3. 

    BuyCostumes and Celebrate Express ship to army bases.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because BuyCostumes and Celebrate Express ship their products to army bases. This implies that customers who are stationed at army bases can order costumes and party supplies from these companies and have them delivered to their base.

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  • 4. 

    A Canadian customer calls us 4 days before their event. They want to place an order, using UPS Express Saver. What do you do?

    • Tell the customer how stupid they are for ordering so late.

    • Place the order and provide a guaranteed delivery date.

    • Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.

    Correct Answer
    A. Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.
    Explanation
    It is important to place the order for the customer, as they have requested it. However, it is also necessary to inform them that international orders are subject to customs clearance, which can cause delays in delivery. By explaining this to the customer, we are managing their expectations and providing them with accurate information about the potential delivery timeframe.

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  • 5. 

    If there is a ___ or ___ in the tracking number, then the package will be delivered by the post office. Choose 2 answers.

    • PT

    • XX

    • YW

    • PO

    Correct Answer(s)
    A. PT
    A. YW
    Explanation
    If the tracking number contains either "PT" or "YW", it indicates that the package will be delivered by the post office.

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  • 6. 

    How does Celebrate Express determine the shipping cost of an order?

    • Total weight of the order

    • Based entirely on delivery date

    • It's a flat rate from UPS

    • Total dollar amount of the order

    Correct Answer
    A. Total dollar amount of the order
    Explanation
    Celebrate Express determines the shipping cost of an order based on the total dollar amount of the order.

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  • 7. 

    All personalized photo items take an additional 1-2 business days to ship (which is automatically factored into the guaranteed delivery date) with the exception of the:

    • Invitations

    • Photo banner

    • Plates

    • Favor boxes

    Correct Answer
    A. Photo banner
    Explanation
    The photo banner is an exception to the additional 1-2 business days shipping time for personalized photo items. This means that the photo banner does not require any extra time to ship and will be delivered within the guaranteed delivery date.

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  • 8. 

    How does Buy Costumes determine the shipping cost for an order?

    • Total dollar amount of the order

    • Destination of the order

    • Total weight of the order

    • Based entirely on delivery date

    Correct Answer
    A. Total weight of the order
    Explanation
    Buy Costumes determines the shipping cost for an order based on the total weight of the order. The heavier the order, the higher the shipping cost will be. This is because shipping companies charge based on the weight of the package as it affects the cost of transportation. The total dollar amount of the order, destination, and delivery date are not factors that Buy Costumes considers when determining the shipping cost.

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  • 9. 

    A customer calls us on a Friday, 20 minutes before cut off time for the day, She wants a package priority delivered for Saturday. What do you do?

    • Apologize, and tell her it's impossible.

    • You place the order and assure the customer the package will arrive on Saturday.

    • You verify Saturday delivery for her zip code, then place the order and assure the customer the package will arrive on Saturday.

    Correct Answer
    A. You verify Saturday delivery for her zip code, then place the order and assure the customer the package will arrive on Saturday.
    Explanation
    It is important to verify if Saturday delivery is possible for the customer's zip code before making any promises. By doing so, you ensure that you are providing accurate information to the customer and setting the right expectations. Once you have confirmed Saturday delivery is available, you can proceed with placing the order and assuring the customer that the package will arrive on Saturday.

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  • 10. 

    Which of the following most impacts guarantee dates? Choose 2 answers.

    • Cut off times

    • Shipping methods

    • Size of items

    • Total amount of the order

    Correct Answer(s)
    A. Cut off times
    A. Shipping methods
    Explanation
    Cut off times and shipping methods are the two factors that most impact guarantee dates. Cut off times refer to the deadline by which an order must be placed in order for it to be processed and shipped on the same day. Shipping methods determine how quickly an item will be delivered, with expedited shipping options typically guaranteeing faster delivery. Therefore, both cut off times and shipping methods play a crucial role in ensuring that guarantee dates are met. The size of items and total amount of the order may have some influence on delivery times, but they are not the primary factors that impact guarantee dates.

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  • 11. 

    You can place an order for a customer and use ShopRunner as a shipping option.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because ShopRunner is not a shipping option that can be used when placing an order for a customer. ShopRunner is a membership program that provides free two-day shipping and returns on eligible items from participating retailers. It is not a shipping option that can be selected during the order placement process.

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  • 12. 

    What do cut off times signify for the customer?

    • The time of day the guaranteed promise date changes

    • The time of day the distribution center closes

    • When the orders can no longer be placed for the day

    • Break time for the call center

    Correct Answer
    A. The time of day the guaranteed promise date changes
    Explanation
    Cut off times signify the specific time of day when the guaranteed promise date changes for the customer. This means that any orders placed after the cut off time will not be guaranteed to be delivered by the previous promise date. It is important for customers to be aware of the cut off times in order to ensure timely delivery of their orders.

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  • 13. 

    What carriers do we contract with for delivery? Choose all that apply.

    • The United States Postal Service

    • UPS

    • FedEx

    • Canada Post

    • Australia Post

    Correct Answer(s)
    A. The United States Postal Service
    A. UPS
    A. Canada Post
    A. Australia Post
    Explanation
    The question asks about the carriers that the company contracts with for delivery. The correct answer includes The United States Postal Service, UPS, Canada Post, and Australia Post. These are all well-known and reputable carriers that provide delivery services in their respective regions.

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  • 14. 

    How will a customer know they are being charged an oversized handling fee? Choose all that apply.

    • Once the order is submitted

    • A red icon will appear by the product

    • The handling charge will be mentioned in the product description

    Correct Answer(s)
    A. A red icon will appear by the product
    A. The handling charge will be mentioned in the product description
    Explanation
    A customer will know they are being charged an oversized handling fee if a red icon appears by the product and if the handling charge is mentioned in the product description.

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  • 15. 

    How will a customer know when their package will arrive?

  • 16. 

    What information is not reflected in the guarantee dates for Alaska and Hawaii? 

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  • Current Version
  • Mar 18, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 20, 2012
    Quiz Created by
    Anina
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