# Cebu Module 4 Shipping Quiz

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Test your knowledge of Module 4: Shipping. Good luck!

• 1.

### How does Buy Costumes determine the shipping cost for an order?

• A.

Total dollar amount of the order

• B.

Destination of the order

• C.

Total weight of the order

• D.

Based entirely on delivery date

C. Total weight of the order
Explanation
Buy Costumes determines the shipping cost for an order based on the total weight of the order. The heavier the order, the higher the shipping cost will be. This makes sense as heavier packages require more resources and effort to ship, so it is fair to charge more for shipping. The total dollar amount of the order, destination, and delivery date do not directly affect the shipping cost, as they are not related to the physical weight of the package.

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• 2.

### How does Celebrate Express determine the shipping cost of an order?

• A.

Total weight of the order

• B.

Based entirely on delivery date

• C.

It's a flat rate from UPS

• D.

Total dollar amount of the order

D. Total dollar amount of the order
Explanation
Celebrate Express determines the shipping cost of an order based on the total dollar amount of the order. This means that the more expensive the order, the higher the shipping cost will be. The shipping cost is not determined by the total weight of the order or the delivery date, and it is not a flat rate from UPS.

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• 3.

• 4.

• 5.

### What is a guaranteed promise date for domestic packages?

• A.

The date the package with leave our distribution center

• B.

The date the order will be processed

• C.

The date the package will be delivered to the customer's doorstep

• D.

None of the above

C. The date the package will be delivered to the customer's doorstep
Explanation
The guaranteed promise date for domestic packages refers to the date on which the package will be delivered to the customer's doorstep. This means that the package is guaranteed to arrive at the customer's location on or before this date.

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• 6.

### How will a customer know they are being charged an oversized handling fee? Choose all that apply.

• A.

Once the order is submitted

• B.

A red icon will appear by the product

• C.

The handling charge will be mentioned in the product description

B. A red icon will appear by the product
C. The handling charge will be mentioned in the product description
Explanation
When a customer is being charged an oversized handling fee, they will know in two ways. First, a red icon will appear by the product, indicating that there is an additional fee. Second, the handling charge will be mentioned in the product description, informing the customer about the extra cost associated with handling the oversized item.

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• 7.

### BuyCostumes and Celebrate Express ship to army bases.

• A.

True

• B.

False

A. True
Explanation
The statement is true because both BuyCostumes and Celebrate Express ship their products to army bases. This means that customers who are stationed at army bases can order costumes and party supplies from these companies and have them delivered to their location.

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• 8.

### What do cut off times signify for the customer?

• A.

The time of day the guaranteed promise date changes

• B.

The time of day the distribution center closes

• C.

When the orders can no longer be placed for the day

• D.

Break time for the call center

A. The time of day the guaranteed promise date changes
Explanation
Cut off times signify the time of day when the guaranteed promise date changes for the customer. This means that if an order is placed before the cut off time, the guaranteed promise date will be based on that day. However, if the order is placed after the cut off time, the guaranteed promise date will be based on the next day. Cut off times are important for customers to ensure that their orders are processed and delivered within the promised time frame.

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• 9.

### What carriers do we contract with for delivery? Choose all that apply.

• A.

The United States Postal Service

• B.

UPS

• C.

FedEx

• D.

• E.

Australia Post

A. The United States Postal Service
B. UPS
E. Australia Post
Explanation
The question asks for the carriers that the company contracts with for delivery. The correct answer includes The United States Postal Service, UPS, Canada Post, and Australia Post. This means that the company has agreements and contracts with these carriers to handle their delivery services.

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• 10.

### Which orders get a guaranteed delivery date?

• A.

Domestic orders

• B.

International orders

• C.

All orders

• D.

Only orders with Express and Premium service

A. Domestic orders
Explanation
Domestic orders get a guaranteed delivery date. This means that customers who place orders within the same country can expect their packages to be delivered on a specific date. This guarantee is not applicable to international orders, which may be subject to longer shipping times and customs delays. Additionally, the guarantee does not apply to all orders, as it is only valid for domestic shipments. Finally, the guarantee is not limited to orders with Express and Premium service, as it applies to all domestic orders regardless of the shipping method chosen.

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• 11.

### Which of the following most impacts guarantee dates? Choose 2 answers.

• A.

Cut off times

• B.

Shipping methods

• C.

Size of items

• D.

Total amount of the order

A. Cut off times
B. Shipping methods
Explanation
Cut off times and shipping methods are the two factors that most impact guarantee dates. Cut off times refer to the deadline for placing an order to ensure it is processed and shipped on the same day. Shipping methods determine the speed and reliability of the delivery service chosen, which directly affects the guarantee date. The size of items and total amount of the order may also have some influence on guarantee dates, but they are not the primary factors mentioned in the answer.

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• 12.

### A customer calls us on a Friday, 20 minutes before cut off time for the day, She wants a package priority delivered for Saturday. What do you do?

• A.

Apologize, and tell her it's impossible.

• B.

You place the order and assure the customer the package will arrive on Saturday.

• C.

You verify Saturday delivery for her zip code, then place the order and assure the customer the package will arrive on Saturday.

C. You verify Saturday delivery for her zip code, then place the order and assure the customer the package will arrive on Saturday.
Explanation
The correct answer is to verify Saturday delivery for her zip code, then place the order and assure the customer the package will arrive on Saturday. This is the most appropriate response because it shows that the customer's request is being taken seriously and that the company is willing to go the extra mile to accommodate their needs. By verifying the delivery options and reassuring the customer, it helps to maintain a positive customer experience and build trust in the company's services.

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• 13.

### A Canadian customer calls us 4 days before their event. They want to place an order, using UPS Express Saver. What do you do?

• A.

Tell the customer how stupid they are for ordering so late.

• B.

Place the order and provide a guaranteed delivery date.

• C.

Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.

C. Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.
Explanation
It is important to be courteous and professional when dealing with customers, regardless of the situation. In this case, the customer is placing an order 4 days before their event and requesting UPS Express Saver. However, it is necessary to inform the customer that delivery dates for international orders cannot be guaranteed due to customs processes. This ensures transparency and manages the customer's expectations regarding the delivery timeframe.

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• 14.

### If there is a ___ or ___ in the tracking number, then the package will be delivered by the post office. Choose 2 answers.

• A.

PT

• B.

XX

• C.

YW

• D.

PO

A. PT
C. YW
Explanation
If the tracking number contains either "PT" or "YW", it indicates that the package will be delivered by the post office.

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• 15.

### You can place an order for a customer and use ShopRunner as a shipping option.

• A.

True

• B.

False

B. False
Explanation
You cannot use ShopRunner as a shipping option when placing an order for a customer.

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• 16.

### All personalized photo items take an additional 1-2 business days to ship (which is automatically factored into the guaranteed delivery date) with the exception of the:

• A.

Invitations

• B.

Photo banner

• C.

Plates

• D.

Favor boxes

B. Photo banner
Explanation
The given answer, "photo banner," is the exception to the rule that all personalized photo items take an additional 1-2 business days to ship. This means that while invitations, plates, and favor boxes will have a longer shipping time, the photo banner will not.

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• Current Version
• Mar 21, 2023
Quiz Edited by
ProProfs Editorial Team
• Jul 20, 2012
Quiz Created by
Anina

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