Module 4: Shipping Quiz

15 Questions | Total Attempts: 1565

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Module 4: Shipping Quiz

Test your knowledge of Module 4: Shipping. Good luck!


Questions and Answers
  • 1. 
    How will a customer know when their package will arrive?
  • 2. 
    What information is not reflected in the guarantee dates for Alaska and Hawaii? 
  • 3. 
    How does Buy Costumes determine the shipping cost for an order?
    • A. 

      Total dollar amount of the order

    • B. 

      Destination of the order

    • C. 

      Total weight of the order

    • D. 

      Based entirely on delivery date

  • 4. 
    How does Celebrate Express determine the shipping cost of an order?
    • A. 

      Total weight of the order

    • B. 

      Based entirely on delivery date

    • C. 

      It's a flat rate from UPS

    • D. 

      Total dollar amount of the order

  • 5. 
    What is a guaranteed promise date for domestic packages?
    • A. 

      The date by which the package with leave our distribution center

    • B. 

      The date by which the order will be processed

    • C. 

      The date by which the package will be delivered to the customer's doorstep

    • D. 

      None of the above

  • 6. 
    How will a customer know they are being charged an oversized handling fee? Choose all that apply.
    • A. 

      Once the order is submitted

    • B. 

      A red icon will appear by the product

    • C. 

      The handling charge will be mentioned in the product description

  • 7. 
    BuyCostumes and Celebrate Express ship to army bases.
    • A. 

      True

    • B. 

      False

  • 8. 
    What do cut off times signify for the customer?
    • A. 

      The time of day the guaranteed promise date changes

    • B. 

      The time of day the distribution center closes

    • C. 

      When the orders can no longer be placed for the day

    • D. 

      Break time for the call center

  • 9. 
    What carriers do we contract with for delivery? Choose all that apply.
    • A. 

      The United States Postal Service

    • B. 

      UPS

    • C. 

      FedEx

    • D. 

      Canada Post

    • E. 

      Australia Post

  • 10. 
    Which orders get a guaranteed delivery date?
    • A. 

      Domestic orders

    • B. 

      International orders

    • C. 

      All orders

    • D. 

      Only orders with Express and Premium service

  • 11. 
    Which of the following most impacts guarantee dates? Choose 2 answers.
    • A. 

      Cut off times

    • B. 

      Shipping methods

    • C. 

      Size of items

    • D. 

      Total amount of the order

  • 12. 
    A Canadian customer calls us 4 days before their event. They want to place an order, using UPS Express Saver. What do you do?
    • A. 

      Tell the customer how stupid they are for ordering so late.

    • B. 

      Place the order and provide a guaranteed delivery date.

    • C. 

      Place the order, but explain that we cannot guarantee delivery dates for international orders due to customs.

  • 13. 
    If there is a ___ or ___ in the tracking number, then the package will be delivered by the post office. Choose 2 answers.
    • A. 

      PT

    • B. 

      XX

    • C. 

      YW

    • D. 

      PO

  • 14. 
    You can place an order for a customer and use ShopRunner as a shipping option.
    • A. 

      True

    • B. 

      False

  • 15. 
    All personalized photo items take an additional 1-2 business days to ship (which is automatically factored into the guaranteed delivery date) with the exception of the:
    • A. 

      Invitations

    • B. 

      Photo banner

    • C. 

      Plates

    • D. 

      Favor boxes

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