Tcf - Quiz

10 Questions | Total Attempts: 338

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Tcf - Quiz


Questions and Answers
  • 1. 
    What does FSA principle TCF stand for?
    • A. 

      Treating Consumers Fairly

    • B. 

      Travelers Conservation Foundation

    • C. 

      Treating Customers Fairly

    • D. 

      Trusting Customers Forms

    • E. 

      Treating Clients Fairly

  • 2. 
    How many TCF Outcomes are there?
    • A. 

      8

    • B. 

      7

    • C. 

      6

    • D. 

      5

    • E. 

      4

  • 3. 
    There are four stages involved in bringing the TCF culture to the workplace. 1) Awareness 2) Strategy and Planning3) Implementationand finally4)................Fill in the blank.
  • 4. 
    • A. 

      It is up to the FSA to prove that individual companies are not complying with the principle.

    • B. 

      There are steadfast rules that individual companies must adhere to.

    • C. 

      It is up to the individual companies to prove that they are complying with the principle.

  • 5. 
    Which outcome is: "Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture"
    • A. 

      Outcome 1

    • B. 

      Outcome 2

    • C. 

      Outcome 3

    • D. 

      Outcome 4

  • 6. 
    • A. 

      Creating satisfied customers.

    • B. 

      Help customers fully understand the features, benefits, risks and coats of the financial product they buy.

    • C. 

      Encouraging best practice before, during and after a sale

  • 7. 
    "Consumers are provided with clear information and are kept appropriately ...... before, during and after the point of sale."Complete the missing word from one of the TCF outcomes.
  • 8. 
    Who are the Offshore banking TCF representatives?
    • A. 

      Kim Hickson and Dave Horisk

    • B. 

      Sam Saunders and Nick Lawlor

    • C. 

      Gill Burton and Graham Sheward

    • D. 

      Kim Hickson and Nick Lawlor

    • E. 

      Nigel Bolt and Kate Dawson

  • 9. 
    It is only through establishing the right ........ that Close can convert their good intentions into actual fair outcomes for consumers and ensure that delivery of these is sustainable. What is the missing word?
  • 10. 
    What are the benefits of adhering to the TCF principle (as business as usual) to us?(More than one answer can be correct)
    • A. 

      Increased customer confidence

    • B. 

      More complaints

    • C. 

      Customer retention

    • D. 

      Fewer complaints

    • E. 

      Enhanced reputations