Older Pbx Pre Test

25 Questions | Total Attempts: 113

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Older Pbx Pre Test

Questions and Answers
  • 1. 
    Call queues and ring groups are similar, in that they allow an incoming call to ring at multiple lines at the same time. Which one is able to ring to both internal lines and external phone numbers?
    • A. 

      A ring group

    • B. 

      A call queue

    • C. 

      Both

    • D. 

      Neither

  • 2. 
    What is the star code a customer can use to check the voicemail on his or her own phone?
    • A. 

      *98

    • B. 

      *99

    • C. 

      *14

    • D. 

      *37

  • 3. 
    What needs to be in the To field when sending a virtual fax?
    • A. 

      The access code

    • B. 

      Nothing. This field should remain blank.

    • C. 

      The recipients fax number followed by @domain.fax.onjive.com

    • D. 

      The user's JiveID

  • 4. 
    How can a customer register their JiveID?
    • A. 

      Call into Customer Care and ask

    • B. 

      Onjive.com/register

    • C. 

      Jive.com/register

    • D. 

      Super Admins can register other user's JiveID in the PBX portal

  • 5. 
    Where can the name portion of a phone number’s associated caller ID be changed in the Admin Portal?
    • A. 

      Under the Phone Number tab, in the Caller ID field

    • B. 

      Under the Caller ID tab, in the Caller ID field

    • C. 

      The name portion of the Caller ID for a phone number cannot be changed in the Admin Portal

    • D. 

      Under the Lines tab, on the General tab

  • 6. 
    How can a customer transfer a call directly to another user's voicemail?
    • A. 

      Transfer the call to 0 + the recipient's extension

    • B. 

      Have the recipient unplug their phone, and then transfer the call to them

    • C. 

      Transfer the call to * + recipient's extension

    • D. 

      You cannot transfer a call directly to voicemail

  • 7. 
    If a customer needs to create a SIP trunk, where can you enable this in the Admin Portal?
    • A. 

      Under the Permissions tab, on the Dialing tab

    • B. 

      Under the System settings tab, on the Hidden tab

    • C. 

      Under the Permissions tab, on the Super Admins tab

    • D. 

      Under the Devices tab, on the Hidden Options tab

  • 8. 
    To set up a Corporate Directory, a customer must first have an LDAP server set up.
    • A. 

      True

    • B. 

      False

  • 9. 
    If the voicemail to email notifications have been enabled for a Shared Voicemail Box, the voicemails can be sent to as many email addresses as the customer wants.
    • A. 

      True

    • B. 

      False

  • 10. 
    What are the 3 things that a phone needs to be set up with in the portal? Select all that apply.
    • A. 

      A user

    • B. 

      A phone number

    • C. 

      A line

    • D. 

      A SIP Trunk

    • E. 

      A voicemail

    • F. 

      The MAC address

  • 11. 
    What dictates the type of paging permissions that a user has?
    • A. 

      The assigned Paging Realm

    • B. 

      The assigned Paging Profile

    • C. 

      The assigned Paging Zone

    • D. 

      The assigned Paging Server

  • 12. 
    If a customer wants to enable presence monitoring on his or her phone, where can this be enabled in the Admin portal?
    • A. 

      Under the System Settings tab, on the Hidden tab

    • B. 

      Under the Devices tab, on the Hidden Options tab

    • C. 

      Under the Lines tab, on the General tab

    • D. 

      Under the Devices tab, on the Lines & Buttons tab

  • 13. 
    When Jive Mobility is enabled for a User in the Admin Portal, on how many different devices can this user then use Jive Mobility?
    • A. 

      1 - only the first device they log in on

    • B. 

      10

    • C. 

      As many as they want

    • D. 

      5

  • 14. 
    If a customer needs to add a new user with a device and line, what is the BEST way to do this?
    • A. 

      Use the Combo Wizard option under the Users tab

    • B. 

      Create a new User on the User tab, a new Device on the Device tab, and a new Line on the line tab

    • C. 

      Use the Combo Wizard option under the Devices tab

    • D. 

      Both A and B

  • 15. 
    Where in the Admin portal can you see if a customer's phone number is a two-way number or an inbound only phone number?
    • A. 

      Under the Devices tab, on the Lines & Buttons tab

    • B. 

      You can not view this in the Admin Portal. You will have to check in the CRM/Fusion

    • C. 

      Under the System Settings tab, on the General tab

    • D. 

      Under the Phone Numbers tab, in the Type field

  • 16. 
    A user's voicemail password is the same as the dialable password
    • A. 

      True

    • B. 

      False

  • 17. 
    Where can you change the outbound caller ID (the phone number portion) for a customer’s line?
    • A. 

      Under the Phone Numbers tab, on the General tab

    • B. 

      Under the Lines tab, on the Dial Plan tab

    • C. 

      Under the Lines tab, on the General tab

    • D. 

      Under the Devices tab, on the Lines & Buttons tab

  • 18. 
    If a customer has enabled voicemail to email notifications for his or her extension, the voicemails will automatically be deleted from the system and his or her phone.
    • A. 

      True

    • B. 

      False

  • 19. 
    If a customer is unable to log in to their online PBX portal, what should you check?
    • A. 

      Make sure that the Login Enabled box is checked under the Users tab on the General tab

    • B. 

      Check to see if the User's email address has been added to CRM/Fusion

    • C. 

      Search for the User using the User Lookup. Only Users that have registered will show up.

    • D. 

      Both A and C

  • 20. 
    The call reports page can show customers call statistics for days, phone numbers, extensions, and areas of the country.
    • A. 

      True

    • B. 

      False

  • 21. 
    Which dial plan node will follow an extension's Find Me/Follow Me settings?
    • A. 

      Simple Dial

    • B. 

      Line & Voicemail

    • C. 

      Both A and B

    • D. 

      Neither. Find Me/Follow Me settings only apply when dialing an extension directly.

  • 22. 
    How can a user be added as an Administrator?
    • A. 

      Under the Users tab, add the User to the Administrators group via the Group Membership tab

    • B. 

      Under the System Settings tab, add the User to the Administrators group via the Administrators tab

    • C. 

      Under the User Groups tab, add the User to the Administrators group via the Members tab

    • D. 

      Both A and C

  • 23. 
    Users that are not set up as Administrators or Super Admins still have access to _____________.
    • A. 

      Call Reports

    • B. 

      The Dial Plan Editor

    • C. 

      The Account tab

    • D. 

      Their End User Portal

  • 24. 
    How can a user be set up as a Super Admin?
    • A. 

      Under the Permissions tab, add the User to the Super Admins group via the Super Admins tab

    • B. 

      Under the Permissions tab, add the User to the Super Admins group via the Administrators tab

    • C. 

      Under the User Groups tab, add the User to the Super Admins group via the Members tab

    • D. 

      Under the System Settings tab, add the User to the Super Admins group via the Super Admins tab

  • 25. 
    A Dial Plan can only have 1 Schedule Node.
    • A. 

      True

    • B. 

      False

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