Older Pbx Pre Test

The correct answer is "Under the System Settings tab, on the Call Filter tab." In the Admin Portal, the option to block a certain phone number from calling the office can be found under the System Settings tab. Specifically, it can be set up on the Call Filter tab within the System Settings.

Conference rooms can be set up to require a password from callers before they can enter the conference room. This means that only authorized individuals who know the password will be able to join the conference call. This can help ensure the security and privacy of the conference, as well as prevent unauthorized access or disruptions. Requiring a password adds an extra layer of protection and control over who can participate in the conference, making it a useful feature for many organizations.

The call reports page is capable of displaying call statistics for various parameters such as days, phone numbers, extensions, and areas of the country. This means that customers can access detailed information about their calls, including the number of calls made on specific days, the performance of different phone numbers or extensions, and the geographical distribution of their calls. Therefore, the statement is true.

Users that are not set up as Administrators or Super Admins still have access to their End User Portal. This means that even if they do not have administrative privileges, they can still log in to their personal End User Portal and access the features and settings available to them. The End User Portal allows users to manage their own account settings, such as voicemail, call forwarding, and personal preferences.

To enable Call Recording, customers need to set up an Amazon AWS Bucket account. This is because Call Recording requires a storage solution to store the recorded calls, and Amazon AWS Bucket provides a secure and scalable storage service for this purpose. By setting up an AWS Bucket account, customers can configure their call recording system to save the recorded calls to the bucket, ensuring easy access and management of the recordings. Therefore, the statement "True" is correct.

To set up a Corporate Directory, an LDAP (Lightweight Directory Access Protocol) server is required. LDAP is a protocol used for accessing and managing directory information. It provides a centralized location for storing and retrieving information about users, groups, and other resources within an organization. Therefore, it is necessary for a customer to have an LDAP server set up in order to establish a Corporate Directory.

A ring group is able to ring to both internal lines and external phone numbers. This means that when an incoming call is received, it will simultaneously ring at multiple lines within the organization as well as external phone numbers associated with the ring group. This allows for efficient distribution of incoming calls to both internal and external recipients.

Putting a Wait node after a Detect Fax node in the dial plans is advisable because it allows the system sufficient time to detect an incoming fax. By adding a Wait node, it ensures that the system does not prematurely proceed with the next step in the dial plan before the fax detection process is completed. This helps to avoid any potential issues or errors that may occur if the system does not have enough time to accurately detect the fax.

A Dial Plan can have more than 1 Schedule Node. Dial Plans are used in telecommunication systems to define how calls are routed. A Schedule Node is a component of a Dial Plan that allows calls to be routed based on specific time schedules. By having multiple Schedule Nodes, a Dial Plan can accommodate different routing rules for different time periods, such as business hours and after-hours. Therefore, the statement that a Dial Plan can only have 1 Schedule Node is false.

False: This can be set up if the customer wants, but having voicemails sent to email will not automatically delete the voicemails from the system

A customer can be enabled with International Dialing permissions by accessing the Users tab and the Group Membership tab, the User Groups tab and the Members tab, or the Permissions tab and the Dialing tab. Each of these options allows the customer to be granted the necessary permissions for international dialing.

The star code *99 is the correct answer because it is commonly used as a shortcut to access voicemail on a person's own phone. By dialing *99, the customer can quickly and easily check their voicemail messages without having to navigate through any menus or options. This star code is widely recognized and used by many phone service providers.

To set up a user as a Super Admin, you need to go to the Permissions tab and add the user to the Super Admins group. This can be done specifically through the Super Admins tab under the Permissions tab. By adding the user to this group, they will have the necessary permissions and access levels to perform administrative tasks and have full control over the system.

When Jive Mobility is enabled for a User in the Admin Portal, the user can use Jive Mobility on up to 5 different devices. This means that they can log in and access Jive Mobility features on any of these 5 devices without any restrictions.

The statement is false because if voicemail to email notifications have been enabled for a Shared Voicemail Box, the voicemails can only be sent to one email address. The customer cannot choose to send the voicemails to multiple email addresses.

In order to enable presence monitoring on a customer's phone, they can do so by going to the Admin portal. Specifically, they need to navigate to the Devices tab and then access the Lines & Buttons tab. This is where they will find the option to enable presence monitoring.

Pass Thru Caller ID needs to be enabled to ensure that the caller ID of the original caller will be displayed. This feature allows the original caller's caller ID information to pass through to the cell phone instead of displaying the customer's own business number.

To add a user as an Administrator, there are two possible ways. One is by going to the Users tab and adding the user to the Administrators group through the Group Membership tab. The other way is by going to the User Groups tab and adding the user to the Administrators group through the Members tab. Therefore, the correct answer is both A and C.

To set up a phone in the portal, three things are required: a user, a line, and the MAC address. A user is needed to associate the phone with a specific individual or account. A line is necessary to establish a connection for the phone to make and receive calls. The MAC address is required to uniquely identify the phone and ensure proper configuration and setup.

The type of paging permissions that a user has is dictated by the assigned Paging Profile. A Paging Profile is a set of rules and settings that determine the specific permissions and capabilities that a user has in relation to paging. It defines what actions a user can perform, such as initiating a page, receiving pages, or accessing certain features or functions within the paging system. By assigning a specific Paging Profile to a user, their paging permissions are determined and restricted according to the rules and settings defined in that profile.

To troubleshoot why a customer is unable to log in to their online PBX portal, it is important to check both options A and C. Option A suggests checking if the "Login Enabled" box is checked under the Users tab on the General tab. This ensures that the customer's login is enabled and not disabled by mistake. Option C suggests searching for the user using the User Lookup, as only registered users will show up. By checking both of these options, you can cover potential issues related to login enablement and user registration, which could be causing the login problem.

Customers can register their JiveID by visiting the website onjive.com/register.

When sending a virtual fax, the To field should contain the recipients fax number followed by @domain.fax.onjive.com. This is because the fax is sent through the Jive platform, and the system recognizes the fax number and the domain to route the fax properly. Therefore, the correct format for the To field is the recipients fax number followed by @domain.fax.onjive.com.

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The Combo Wizard option under the Users tab is the best way to add a new user with a device and line. This option allows the user to create a new user, device, and line all in one step, streamlining the process and saving time. Creating each component separately on different tabs would be more time-consuming and less efficient.

The statement is false because a user's voicemail password is not necessarily the same as their dialable password. The dialable password is used for accessing the phone system, while the voicemail password is used for accessing voicemail messages. These two passwords can be different for security purposes, as it adds an extra layer of protection to the user's voicemail.

In the Admin portal, the customer's phone number can be checked to determine if it is a two-way number or an inbound only phone number by going to the Phone Numbers tab and looking at the Type field.

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The outbound caller ID, which refers to the phone number displayed to recipients when making a call, can be changed under the Lines tab in the settings for a customer's line. Specifically, it can be found on the General tab within the Lines tab.

False: They will first need to set this up themselves or pay a developer to set this up for them.

The correct answer is Line & Voicemail. When an extension's Find Me/Follow Me settings are enabled, the call will first be directed to the line associated with the extension. If the call is not answered or the line is busy, it will then be forwarded to the voicemail of the extension. Therefore, both the line and voicemail will follow the Find Me/Follow Me settings.

To ensure that a call never goes to the cell phone's voicemail, the feature that needs to be enabled is "Confirm Call Pickup." This feature allows the customer to manually confirm the call pickup before it is connected. By enabling this feature, the call will not be automatically routed to the voicemail of the cell phone.

To transfer a call directly to another user's voicemail, the customer can dial 0 followed by the recipient's extension. This will bypass the recipient's phone and send the call directly to their voicemail.