Older Pbx Pre Test
- 1.
Call queues and ring groups are similar, in that they allow an incoming call to ring at multiple lines at the same time. Which one is able to ring to both internal lines and external phone numbers?
- A.
A ring group
- B.
A call queue
- C.
Both
- D.
Neither
Correct Answer
A. A ring groupExplanation
A ring group is able to ring to both internal lines and external phone numbers. This means that when an incoming call is received, it will simultaneously ring at multiple lines within the organization as well as external phone numbers associated with the ring group. This allows for efficient distribution of incoming calls to both internal and external recipients.Rate this question:
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- 2.
What is the star code a customer can use to check the voicemail on his or her own phone?
- A.
*98
- B.
*99
- C.
*14
- D.
*37
Correct Answer
B. *99Explanation
The star code *99 is the correct answer because it is commonly used as a shortcut to access voicemail on a person's own phone. By dialing *99, the customer can quickly and easily check their voicemail messages without having to navigate through any menus or options. This star code is widely recognized and used by many phone service providers.Rate this question:
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- 3.
What needs to be in the To field when sending a virtual fax?
- A.
The access code
- B.
Nothing. This field should remain blank.
- C.
The recipients fax number followed by @domain.fax.onjive.com
- D.
The user's JiveID
Correct Answer
C. The recipients fax number followed by @domain.fax.onjive.comExplanation
When sending a virtual fax, the To field should contain the recipients fax number followed by @domain.fax.onjive.com. This is because the fax is sent through the Jive platform, and the system recognizes the fax number and the domain to route the fax properly. Therefore, the correct format for the To field is the recipients fax number followed by @domain.fax.onjive.com.Rate this question:
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- 4.
How can a customer register their JiveID?
- A.
Call into Customer Care and ask
- B.
Onjive.com/register
- C.
Jive.com/register
- D.
Super Admins can register other user's JiveID in the PBX portal
Correct Answer
B. Onjive.com/registerExplanation
Customers can register their JiveID by visiting the website onjive.com/register.Rate this question:
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- 5.
Where can the name portion of a phone number’s associated caller ID be changed in the Admin Portal?
- A.
Under the Phone Number tab, in the Caller ID field
- B.
Under the Caller ID tab, in the Caller ID field
- C.
The name portion of the Caller ID for a phone number cannot be changed in the Admin Portal
- D.
Under the Lines tab, on the General tab
Correct Answer
C. The name portion of the Caller ID for a phone number cannot be changed in the Admin Portal -
- 6.
How can a customer transfer a call directly to another user's voicemail?
- A.
Transfer the call to 0 + the recipient's extension
- B.
Have the recipient unplug their phone, and then transfer the call to them
- C.
Transfer the call to * + recipient's extension
- D.
You cannot transfer a call directly to voicemail
Correct Answer
A. Transfer the call to 0 + the recipient's extensionExplanation
To transfer a call directly to another user's voicemail, the customer can dial 0 followed by the recipient's extension. This will bypass the recipient's phone and send the call directly to their voicemail.Rate this question:
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- 7.
If a customer needs to create a SIP trunk, where can you enable this in the Admin Portal?
- A.
Under the Permissions tab, on the Dialing tab
- B.
Under the System settings tab, on the Hidden tab
- C.
Under the Permissions tab, on the Super Admins tab
- D.
Under the Devices tab, on the Hidden Options tab
Correct Answer
D. Under the Devices tab, on the Hidden Options tab -
- 8.
To set up a Corporate Directory, a customer must first have an LDAP server set up.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
To set up a Corporate Directory, an LDAP (Lightweight Directory Access Protocol) server is required. LDAP is a protocol used for accessing and managing directory information. It provides a centralized location for storing and retrieving information about users, groups, and other resources within an organization. Therefore, it is necessary for a customer to have an LDAP server set up in order to establish a Corporate Directory.Rate this question:
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- 9.
If the voicemail to email notifications have been enabled for a Shared Voicemail Box, the voicemails can be sent to as many email addresses as the customer wants.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because if voicemail to email notifications have been enabled for a Shared Voicemail Box, the voicemails can only be sent to one email address. The customer cannot choose to send the voicemails to multiple email addresses.Rate this question:
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- 10.
What are the 3 things that a phone needs to be set up with in the portal? Select all that apply.
- A.
A user
- B.
A phone number
- C.
A line
- D.
A SIP Trunk
- E.
A voicemail
- F.
The MAC address
Correct Answer(s)
A. A user
C. A line
F. The MAC addressExplanation
To set up a phone in the portal, three things are required: a user, a line, and the MAC address. A user is needed to associate the phone with a specific individual or account. A line is necessary to establish a connection for the phone to make and receive calls. The MAC address is required to uniquely identify the phone and ensure proper configuration and setup.Rate this question:
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- 11.
What dictates the type of paging permissions that a user has?
- A.
The assigned Paging Realm
- B.
The assigned Paging Profile
- C.
The assigned Paging Zone
- D.
The assigned Paging Server
Correct Answer
B. The assigned Paging ProfileExplanation
The type of paging permissions that a user has is dictated by the assigned Paging Profile. A Paging Profile is a set of rules and settings that determine the specific permissions and capabilities that a user has in relation to paging. It defines what actions a user can perform, such as initiating a page, receiving pages, or accessing certain features or functions within the paging system. By assigning a specific Paging Profile to a user, their paging permissions are determined and restricted according to the rules and settings defined in that profile.Rate this question:
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- 12.
If a customer wants to enable presence monitoring on his or her phone, where can this be enabled in the Admin portal?
- A.
Under the System Settings tab, on the Hidden tab
- B.
Under the Devices tab, on the Hidden Options tab
- C.
Under the Lines tab, on the General tab
- D.
Under the Devices tab, on the Lines & Buttons tab
Correct Answer
D. Under the Devices tab, on the Lines & Buttons tabExplanation
In order to enable presence monitoring on a customer's phone, they can do so by going to the Admin portal. Specifically, they need to navigate to the Devices tab and then access the Lines & Buttons tab. This is where they will find the option to enable presence monitoring.Rate this question:
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- 13.
When Jive Mobility is enabled for a User in the Admin Portal, on how many different devices can this user then use Jive Mobility?
- A.
1 - only the first device they log in on
- B.
10
- C.
As many as they want
- D.
5
Correct Answer
D. 5Explanation
When Jive Mobility is enabled for a User in the Admin Portal, the user can use Jive Mobility on up to 5 different devices. This means that they can log in and access Jive Mobility features on any of these 5 devices without any restrictions.Rate this question:
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- 14.
If a customer needs to add a new user with a device and line, what is the BEST way to do this?
- A.
Use the Combo Wizard option under the Users tab
- B.
Create a new User on the User tab, a new Device on the Device tab, and a new Line on the line tab
- C.
Use the Combo Wizard option under the Devices tab
- D.
Both A and B
Correct Answer
A. Use the Combo Wizard option under the Users tabExplanation
The Combo Wizard option under the Users tab is the best way to add a new user with a device and line. This option allows the user to create a new user, device, and line all in one step, streamlining the process and saving time. Creating each component separately on different tabs would be more time-consuming and less efficient.Rate this question:
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- 15.
Where in the Admin portal can you see if a customer's phone number is a two-way number or an inbound only phone number?
- A.
Under the Devices tab, on the Lines & Buttons tab
- B.
You can not view this in the Admin Portal. You will have to check in the CRM/Fusion
- C.
Under the System Settings tab, on the General tab
- D.
Under the Phone Numbers tab, in the Type field
Correct Answer
D. Under the Phone Numbers tab, in the Type fieldExplanation
In the Admin portal, the customer's phone number can be checked to determine if it is a two-way number or an inbound only phone number by going to the Phone Numbers tab and looking at the Type field.Rate this question:
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- 16.
A user's voicemail password is the same as the dialable password
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because a user's voicemail password is not necessarily the same as their dialable password. The dialable password is used for accessing the phone system, while the voicemail password is used for accessing voicemail messages. These two passwords can be different for security purposes, as it adds an extra layer of protection to the user's voicemail.Rate this question:
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- 17.
Where can you change the outbound caller ID (the phone number portion) for a customer’s line?
- A.
Under the Phone Numbers tab, on the General tab
- B.
Under the Lines tab, on the Dial Plan tab
- C.
Under the Lines tab, on the General tab
- D.
Under the Devices tab, on the Lines & Buttons tab
Correct Answer
C. Under the Lines tab, on the General tabExplanation
The outbound caller ID, which refers to the phone number displayed to recipients when making a call, can be changed under the Lines tab in the settings for a customer's line. Specifically, it can be found on the General tab within the Lines tab.Rate this question:
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- 18.
If a customer has enabled voicemail to email notifications for his or her extension, the voicemails will automatically be deleted from the system and his or her phone.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False: This can be set up if the customer wants, but having voicemails sent to email will not automatically delete the voicemails from the systemRate this question:
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- 19.
If a customer is unable to log in to their online PBX portal, what should you check?
- A.
Make sure that the Login Enabled box is checked under the Users tab on the General tab
- B.
Check to see if the User's email address has been added to CRM/Fusion
- C.
Search for the User using the User Lookup. Only Users that have registered will show up.
- D.
Both A and C
Correct Answer
D. Both A and CExplanation
To troubleshoot why a customer is unable to log in to their online PBX portal, it is important to check both options A and C. Option A suggests checking if the "Login Enabled" box is checked under the Users tab on the General tab. This ensures that the customer's login is enabled and not disabled by mistake. Option C suggests searching for the user using the User Lookup, as only registered users will show up. By checking both of these options, you can cover potential issues related to login enablement and user registration, which could be causing the login problem.Rate this question:
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- 20.
The call reports page can show customers call statistics for days, phone numbers, extensions, and areas of the country.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The call reports page is capable of displaying call statistics for various parameters such as days, phone numbers, extensions, and areas of the country. This means that customers can access detailed information about their calls, including the number of calls made on specific days, the performance of different phone numbers or extensions, and the geographical distribution of their calls. Therefore, the statement is true.Rate this question:
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- 21.
Which dial plan node will follow an extension's Find Me/Follow Me settings?
- A.
Simple Dial
- B.
Line & Voicemail
- C.
Both A and B
- D.
Neither. Find Me/Follow Me settings only apply when dialing an extension directly.
Correct Answer
B. Line & VoicemailExplanation
The correct answer is Line & Voicemail. When an extension's Find Me/Follow Me settings are enabled, the call will first be directed to the line associated with the extension. If the call is not answered or the line is busy, it will then be forwarded to the voicemail of the extension. Therefore, both the line and voicemail will follow the Find Me/Follow Me settings.Rate this question:
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- 22.
How can a user be added as an Administrator?
- A.
Under the Users tab, add the User to the Administrators group via the Group Membership tab
- B.
Under the System Settings tab, add the User to the Administrators group via the Administrators tab
- C.
Under the User Groups tab, add the User to the Administrators group via the Members tab
- D.
Both A and C
Correct Answer
D. Both A and CExplanation
To add a user as an Administrator, there are two possible ways. One is by going to the Users tab and adding the user to the Administrators group through the Group Membership tab. The other way is by going to the User Groups tab and adding the user to the Administrators group through the Members tab. Therefore, the correct answer is both A and C.Rate this question:
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- 23.
Users that are not set up as Administrators or Super Admins still have access to _____________.
- A.
Call Reports
- B.
The Dial Plan Editor
- C.
The Account tab
- D.
Their End User Portal
Correct Answer
D. Their End User PortalExplanation
Users that are not set up as Administrators or Super Admins still have access to their End User Portal. This means that even if they do not have administrative privileges, they can still log in to their personal End User Portal and access the features and settings available to them. The End User Portal allows users to manage their own account settings, such as voicemail, call forwarding, and personal preferences.Rate this question:
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- 24.
How can a user be set up as a Super Admin?
- A.
Under the Permissions tab, add the User to the Super Admins group via the Super Admins tab
- B.
Under the Permissions tab, add the User to the Super Admins group via the Administrators tab
- C.
Under the User Groups tab, add the User to the Super Admins group via the Members tab
- D.
Under the System Settings tab, add the User to the Super Admins group via the Super Admins tab
Correct Answer
A. Under the Permissions tab, add the User to the Super Admins group via the Super Admins tabExplanation
To set up a user as a Super Admin, you need to go to the Permissions tab and add the user to the Super Admins group. This can be done specifically through the Super Admins tab under the Permissions tab. By adding the user to this group, they will have the necessary permissions and access levels to perform administrative tasks and have full control over the system.Rate this question:
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- 25.
A Dial Plan can only have 1 Schedule Node.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A Dial Plan can have more than 1 Schedule Node. Dial Plans are used in telecommunication systems to define how calls are routed. A Schedule Node is a component of a Dial Plan that allows calls to be routed based on specific time schedules. By having multiple Schedule Nodes, a Dial Plan can accommodate different routing rules for different time periods, such as business hours and after-hours. Therefore, the statement that a Dial Plan can only have 1 Schedule Node is false.Rate this question:
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- 26.
If a customer wants to enable Call Recording, he or she must first set up an Amazon AWS Bucket account.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
To enable Call Recording, customers need to set up an Amazon AWS Bucket account. This is because Call Recording requires a storage solution to store the recorded calls, and Amazon AWS Bucket provides a secure and scalable storage service for this purpose. By setting up an AWS Bucket account, customers can configure their call recording system to save the recorded calls to the bucket, ensuring easy access and management of the recordings. Therefore, the statement "True" is correct.Rate this question:
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- 27.
How can a customer be enabled with International Dialing permissions?
- A.
Under the Users tab and the Group Membership tab
- B.
Under the User Groups tab and the Members tab
- C.
Under the Permissions tab and the Dialing tab
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
A customer can be enabled with International Dialing permissions by accessing the Users tab and the Group Membership tab, the User Groups tab and the Members tab, or the Permissions tab and the Dialing tab. Each of these options allows the customer to be granted the necessary permissions for international dialing.Rate this question:
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- 28.
If a customer wants to block a certain phone number from calling his or her office, where can this be set up in the Admin Portal.
- A.
Under the Permissions tab, on the Security tab
- B.
Under the System Settings tab, on the Call Filter tab
- C.
Under the Phone Numbers tab, on the General tab
- D.
This cannot be set up in the Admin Portal. The customer will need to contact Fulfillment about getting on a No-Call list.
Correct Answer
B. Under the System Settings tab, on the Call Filter tabExplanation
The correct answer is "Under the System Settings tab, on the Call Filter tab." In the Admin Portal, the option to block a certain phone number from calling the office can be found under the System Settings tab. Specifically, it can be set up on the Call Filter tab within the System Settings.Rate this question:
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- 29.
Conference rooms can be set up to require a password from callers before they can enter the conference room.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Conference rooms can be set up to require a password from callers before they can enter the conference room. This means that only authorized individuals who know the password will be able to join the conference call. This can help ensure the security and privacy of the conference, as well as prevent unauthorized access or disruptions. Requiring a password adds an extra layer of protection and control over who can participate in the conference, making it a useful feature for many organizations.Rate this question:
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- 30.
If a customer wants to use the HTTP Notify nodes in his or her dial plan, we will first need to set up a website for them so they can receive the call data from us.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False: They will first need to set this up themselves or pay a developer to set this up for them.Rate this question:
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- 31.
We advise customers to put a Wait node after a Detect Fax node in their dial plans to ensure that the system has enough time to detect an incoming fax.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Putting a Wait node after a Detect Fax node in the dial plans is advisable because it allows the system sufficient time to detect an incoming fax. By adding a Wait node, it ensures that the system does not prematurely proceed with the next step in the dial plan before the fax detection process is completed. This helps to avoid any potential issues or errors that may occur if the system does not have enough time to accurately detect the fax.Rate this question:
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- 32.
If a customer is having a call sent to a cell phone, which feature needs to be enabled to ensure that the call never goes to the cell phone's voicemail.
- A.
Confirm Call Pickup
- B.
Pass Thru Caller ID
- C.
Allow Extension Dialing
- D.
Both A and B
Correct Answer
A. Confirm Call PickupExplanation
To ensure that a call never goes to the cell phone's voicemail, the feature that needs to be enabled is "Confirm Call Pickup." This feature allows the customer to manually confirm the call pickup before it is connected. By enabling this feature, the call will not be automatically routed to the voicemail of the cell phone.Rate this question:
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- 33.
If a customer is having a call sent to a cell phone, which feature needs to be enabled to ensure that the caller ID of the original caller will be displayed (not the customer's own business number).
- A.
Confirm Call Pickup
- B.
Pass Thru Caller ID
- C.
Allow Extension Dialing
- D.
Both A and B
Correct Answer
B. Pass Thru Caller IDExplanation
Pass Thru Caller ID needs to be enabled to ensure that the caller ID of the original caller will be displayed. This feature allows the original caller's caller ID information to pass through to the cell phone instead of displaying the customer's own business number.Rate this question:
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Current Version
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Mar 14, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 02, 2015Quiz Created by
David Rowley
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