Section 5.2—quiz: Telecommunications Equipment
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Which of the following eliminates the need for a hotel telephone operator to help place outbound calls?
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Call detection
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Automated call dispensing
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A call accounting system
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A PBX system
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This quiz evaluates knowledge on telecommunications equipment in the hospitality industry, focusing on systems like PBX and call accounting.
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- 2.
Which of the following allows a guest to plug their portable fax machines into the phone?
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USB cable
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Input jack
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DSL line
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Wireless connector hub
Correct Answer
A. Input jackExplanation
An input jack allows a guest to plug their portable fax machines into the phone. This is because an input jack is a port on a device that allows an external device to be connected, in this case, the portable fax machine. By plugging the portable fax machine into the input jack, the guest can establish a connection between the fax machine and the phone, enabling fax transmission.Rate this question:
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- 3.
All of the following are features or functions of a call accounting system interfaced with a hotel property management system except:
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Automatic charge posting to guest folios.
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Detailed daily reports of telephone transactions
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Reduced labor costs for telephone operations.
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The capability for guests to telephone a computerized system to learn about the hotel’s financial reporting procedures.
Correct Answer
A. The capability for guests to telephone a computerized system to learn about the hotel’s financial reporting procedures.Explanation
A call accounting system interfaced with a hotel property management system is designed to provide features and functions related to telephone operations within a hotel. These include automatic charge posting to guest folios, detailed daily reports of telephone transactions, and reduced labor costs for telephone operations. However, the system does not typically include the capability for guests to telephone a computerized system to learn about the hotel's financial reporting procedures.Rate this question:
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- 4.
The Dew Drop Inn recently decided to promote its breakfast buffet by adding an invitation on the wake-up call recording. What is used to distribute these calls?
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Voice messaging
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Call detection equipment
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Automatic call dispensing system
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Telephone status system
Correct Answer
A. Automatic call dispensing systemExplanation
An automatic call dispensing system is used to distribute the wake-up call recordings at The Dew Drop Inn. This system automatically sends out the calls to the designated recipients, ensuring that they receive the invitation for the breakfast buffet. It eliminates the need for manual intervention and allows for efficient and timely distribution of the calls.Rate this question:
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- 5.
Equipment that pinpoints the exact moment a telephone call is connected is called:
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A call accounting system.
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A PBX system.
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Call detection equipment.
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A least-cost routing system.
Correct Answer
A. Call detection equipment.Explanation
Call detection equipment is the correct answer because it accurately describes the function of the equipment mentioned in the question. The equipment is specifically designed to identify and pinpoint the precise moment when a telephone call is connected. This type of equipment is commonly used in telecommunications systems to monitor and track call activity. The other options, such as a call accounting system, a PBX system, and a least-cost routing system, do not accurately describe the purpose or function of the equipment in question.Rate this question:
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- 6.
Most pay phones in the hotel are connected to the hotel’s PBX system or call accounting system
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that most pay phones in the hotel are connected to the hotel's PBX system or call accounting system. However, the correct answer is false, indicating that this statement is incorrect. Therefore, it can be inferred that the majority of pay phones in the hotel are not connected to the hotel's PBX system or call accounting system.Rate this question:
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- 7.
Conference calling is one of the features that some guestroom phones have.
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True
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False
Correct Answer
A. TrueExplanation
Conference calling is indeed one of the features that some guestroom phones have. This means that guests staying in a hotel or a similar establishment can use their guestroom phones to make conference calls, allowing multiple parties to participate in a single call. This feature is particularly useful for business travelers who may need to conduct meetings or collaborate with colleagues remotely.Rate this question:
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- 8.
Automatic call dispensing is always limited to wake-up services.
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True
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False
Correct Answer
A. FalseExplanation
Automatic call dispensing is not always limited to wake-up services. It can be used for various purposes such as customer service, telemarketing, emergency response systems, and more. Therefore, the statement is false.Rate this question:
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- 9.
The PBX system is a set of software programs that initiate the placement, pricing, and posting of calls.
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True
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False
Correct Answer
A. TrueExplanation
The PBX system is indeed a set of software programs that handle the initiation, pricing, and posting of calls. This system is commonly used in businesses to manage their internal and external phone communications. It allows for call routing, call queuing, and other features that help streamline communication processes. Therefore, the statement is true.Rate this question:
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- 10.
Telephone/room status systems are an example of a sophisticated telephone system feature
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True
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False
Correct Answer
A. TrueExplanation
Telephone/room status systems are considered a sophisticated telephone system feature because they allow users to easily determine the availability of a telephone or room. These systems typically use indicators or displays to show whether a telephone or room is in use or available. This feature is particularly useful in large organizations or hotels where it can help streamline communication and improve efficiency.Rate this question:
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Current Version
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Mar 21, 2022Quiz Edited by
ProProfs Editorial Team -
Nov 16, 2007Quiz Created by
Aoht
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