Section 5.2—quiz: Telecommunications Equipment

10 Questions | Total Attempts: 272

SettingsSettingsSettings
Please wait...
Equipment Quizzes & Trivia

Section 5. 2—Quiz: Telecommunications Equipment


Questions and Answers
  • 1. 
    Which of the following eliminates the need for a hotel telephone operator to help place outbound calls?
    • A. 

      Call detection

    • B. 

      Automated call dispensing

    • C. 

      A call accounting system

    • D. 

      A PBX system

  • 2. 
    Which of the following allows a guest to plug their portable fax machines into the phone?
    • A. 

      USB cable

    • B. 

      Input jack

    • C. 

      DSL line

    • D. 

      Wireless connector hub

  • 3. 
    All of the following are features or functions of a call accounting system interfaced with a hotel property management system except:
    • A. 

      Automatic charge posting to guest folios.

    • B. 

      Detailed daily reports of telephone transactions

    • C. 

      Reduced labor costs for telephone operations.

    • D. 

      The capability for guests to telephone a computerized system to learn about the hotel’s financial reporting procedures.

  • 4. 
    The Dew Drop Inn recently decided to promote its breakfast buffet by adding an invitation on the wake-up call recording. What is used to distribute these calls?
    • A. 

      Voice messaging

    • B. 

      Call detection equipment

    • C. 

      Automatic call dispensing system

    • D. 

      Telephone status system

  • 5. 
    Equipment that pinpoints the exact moment a telephone call is connected is called:
    • A. 

      A call accounting system.

    • B. 

      A PBX system.

    • C. 

      Call detection equipment.

    • D. 

      A least-cost routing system.

  • 6. 
    Most pay phones in the hotel are connected to the hotel’s PBX system or call accounting system
    • A. 

      True

    • B. 

      False

  • 7. 
    Conference calling is one of the features that some guestroom phones have.
    • A. 

      True

    • B. 

      False

  • 8. 
    Automatic call dispensing is always limited to wake-up services.
    • A. 

      True

    • B. 

      False

  • 9. 
    The PBX system is a set of software programs that initiate the placement, pricing, and posting of calls.
    • A. 

      True

    • B. 

      False

  • 10. 
    Telephone/room status systems are an example of a sophisticated telephone system feature
    • A. 

      True

    • B. 

      False