Instructor Support: BYU Independent Study! Quiz

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Below is a trivia quiz on BYU Independent Study on instructor support. Unlike a classroom setting where you can raise your hands and ask any question you have to the lecture, in the online courses offered by BYU, you can reach your instructor through different means. Do you know how to reach the instructor? Take the quiz and see if this is so.


Questions and Answers
  • 1. 

    How long do instructors have to grade “Instructor-graded” assignments?

    • A.

      Two weeks from the day the lesson is submitted into our office

    • B.

      One month

    • C.

      Two weeks from the day the instructor receives it, so usually around 3-4 weeks

    • D.

      Three days

    • E.

      They have no deadline, just when they get to it

    Correct Answer
    A. Two weeks from the day the lesson is submitted into our office
    Explanation
    Instructors are given two weeks to grade the exam from the time of submission; it is in their contracts that they have this time, so any student requests for quicker grading are just that: requests.

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  • 2. 

    When do you use an Instructor Problem Form (IPF)? 

    • A.

      Missing lesson grade (over two weeks)

    • B.

      Missing lesson grade (under two weeks)

    • C.

      Lost lesson

    • D.

      Specific questions for instructor

    • E.

      Cheating on assignments or tests

    Correct Answer(s)
    A. Missing lesson grade (over two weeks)
    B. Missing lesson grade (under two weeks)
    C. Lost lesson
    D. Specific questions for instructor
    E. Cheating on assignments or tests
    Explanation
    All are possible reasons to send an IPF, in addition to second retakes, needing a course grade posted, and feedback.

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  • 3. 

    If a student doesn’t pass the final exam, you can see if there is a retake available for them and offer that ($15 fee).

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Remember that some courses do not offer retakes. In these cases, we absolutely cannot offer a retake without instructor approval.

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  • 4. 

    Students can speak with the instructor on the phone.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Our instructors prefer to be contacted via email.

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  • 5. 

    How can a student contact the instructor? 

    • A.

      Send an email to [email protected].

    • B.

      Speak to them over the phone.

    • C.

      Have an employee send an IPF to the instructor on their behalf.

    • D.

      Come in person and speak to them.

    Correct Answer(s)
    A. Send an email to [email protected].
    C. Have an employee send an IPF to the instructor on their behalf.
    Explanation
    Having an Independent Study employee send an IPF is basically the same as email, except it skips a step (our email team would just send an IPF to the instructor with the emailed question).

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  • 6. 

    We can provide the students with their instructor's personal email address and/or phone number if they believe that their situation is elevated enough.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    We can never release the personal contact information of our instructors to any students.

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  • 7. 

    How can a student obtain a coversheet? 

    • A.

      Elearn.byu.edu -> Students -> Other Resources -> Print Coversheet

    • B.

      Use the ones that were given to them with their course.

    • C.

      Use their own, homemade coversheet.

    • D.

      Call and have us send them one (via the "reprint" button next to the corresponding lesson in Admin Gradebook)

    Correct Answer(s)
    A. Elearn.byu.edu -> Students -> Other Resources -> Print Coversheet
    B. Use the ones that were given to them with their course.
    D. Call and have us send them one (via the "reprint" button next to the corresponding lesson in Admin Gradebook)
    Explanation
    The important part isn’t the blueness of the paper. We just need some way of knowing who the student is and what they are turning in. Any piece of paper with a course access code, name, course/instructor name, and lesson number is fine.

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  • 8. 

    What is the email address for the High School History tutor?

    Correct Answer
    C. [email protected]
    Explanation
    We have contact information for all our tutors on our Web site.

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  • 9. 

    We can give out the corrections email ([email protected]) to students.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    All corrections should be sent in the form of an IPF. Students should not be emailing corrections directly.

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  • 10. 

    The Corrections department is…

    • A.

      In the High School department.

    • B.

      In the Instructor Support department.

    • C.

      In the Materials Processing department.

    • D.

      A department unto itself.

    Correct Answer
    B. In the Instructor Support department.
    Explanation
    The corrections department is part of the instructor support department.

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