Tltc Lean Training – Culture Module
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Testing knowledge gained by participants in TLTC Lean Training, Module 5: Driving a High Performance Culture.
- 1.The __________ needed for a high performance continuous improvement culture require a strong ___________.
- A.
Metrics / Report
- B.
Employees / Manager
- C.
Behaviours / Structure
- D.
Operations / Gemba
- 2.99% quality is a good goal – don’t let the perfect be the enemy of the good!
- A.
TRUE
- B.
FALSE
- 3.
![This loom invented by Sackichi Toyoda was an early example of: - ProProfs]( "This loom invented by Sackichi Toyoda was an early example of:")
This loom invented by Sackichi Toyoda was an early example of:- A.
Gemba
- B.
5S
- C.
Jidoka
- D.
Kaizen
- 4.Jidoka ____________.
- A.
Eliminates need for checking (and rechecking)
- B.
Eliminates possibility of error and re-work
- C.
Frees people from having to watch machines
- D.
All of the above
- 5.
![This is an example of a _________ device. - ProProfs]( "This is an example of a _________ device.")
This is an example of a _________ device.- A.
Ishikawa
- B.
Poka Yoke
- C.
Gemba
- D.
Sensei
- 6.The point of root cause analysis is ________________.
- A.
Determine the fundamental underlying reason
- B.
Figure out how to correct it for good
- C.
Figure out how to ensure you control it from happening again
- D.
All of the above
- 7.A classic Lean root cause analysis tools is ___________.
- A.
To ask Who, What, How & When
- B.
To ask Why 5 times
- C.
To do a Pareto analysis
- D.
To do a 5S
- 8.Another root cause analysis tool that shows the relationship between an effect and all the potential causes is _________.
- A.
Kaizen Workshop
- B.
Fishbone
- C.
Ishikawa
- D.
Jidoka
- 9.__________ make clear who is doing what and how they are going at all times by measuring performance visually, in real time, against targets.
- A.
Visual Management Boards
- B.
Kaizen Workshop
- C.
Poka Yoke
- D.
Fishbone Diagrams
- 10.Which statement regarding KPIs is NOT true?
- A.
They should include only financial metrics
- B.
They should be measurable
- C.
They should be implemented at ALL levels
- D.
Each level should support one another
- 11.An effective rewards and recognition program is a ______ tool that ______ the most important outcomes people create for the organisation.
- A.
Motivation / measures
- B.
Management / drives
- C.
Communication / reinforces
- D.
None of the above
- 12.When I, as a Lean team member, overhear someone talking about Lean and they clearly do not understand what Lean is / the potential benefits of Lean I should:
- A.
Commiserate with them – change is hard
- B.
Tell my manager
- C.
Try to correct the misunderstanding
- D.
Email The Lean Thinking Company for advice
- 13.Which of the following is NOT a feature of a Kaizen Event?
- A.
Targets a specific process
- B.
Short-term project
- C.
Seeks broad, far-reaching improvements
- D.
Delivers immediate results
- 14.Some actions leaders can take to create a Lean Culture include all except:
- A.
Empowering workers to act on behalf of the customer.
- B.
Respecting and using the expertise of everyone.
- C.
Maintaining the current organisational structures and management systems.
- D.
Encouraging risk-taking to test improvement ideas.
- 15.Organisations tend to use a “house” as a visual metaphor to describe their Lean philosophy / culture because:
- A.
A house is a structural system
- B.
Elements reinforce each other
- C.
It is strong only if the roof, pillars and foundation are strong
- D.
All of the above
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