Tltc Lean Training – Culture Module

15 Questions | Total Attempts: 44

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Tltc Lean Training  Culture Module

Testing knowledge gained by participants in TLTC Lean Training, Module 5: Driving a High Performance Culture.


Questions and Answers
  • 1. 
    The __________ needed for a high performance continuous improvement culture require a strong ___________.
    • A. 

      Metrics / Report

    • B. 

      Employees / Manager

    • C. 

      Behaviours / Structure

    • D. 

      Operations / Gemba

  • 2. 
    99% quality is a good goal – don’t let the perfect be the enemy of the good!
    • A. 

      TRUE

    • B. 

      FALSE

  • 3. 
    This loom invented by Sackichi Toyoda was an early example of:
    • A. 

      Gemba

    • B. 

      5S

    • C. 

      Jidoka

    • D. 

      Kaizen

  • 4. 
    Jidoka ____________.
    • A. 

      Eliminates need for checking (and rechecking)

    • B. 

      Eliminates possibility of error and re-work

    • C. 

      Frees people from having to watch machines

    • D. 

      All of the above

  • 5. 
    This is an example of a _________ device.
    • A. 

      Ishikawa

    • B. 

      Poka Yoke

    • C. 

      Gemba

    • D. 

      Sensei

  • 6. 
    The point of root cause analysis is ________________.
    • A. 

      Determine the fundamental underlying reason

    • B. 

      Figure out how to correct it for good

    • C. 

      Figure out how to ensure you control it from happening again

    • D. 

      All of the above

  • 7. 
    A classic Lean root cause analysis tools is ___________.
    • A. 

      To ask Who, What, How & When

    • B. 

      To ask Why 5 times

    • C. 

      To do a Pareto analysis

    • D. 

      To do a 5S

  • 8. 
    Another root cause analysis tool that shows the relationship between an effect and all the potential causes is _________.
    • A. 

      Kaizen Workshop

    • B. 

      Fishbone

    • C. 

      Ishikawa

    • D. 

      Jidoka

  • 9. 
    __________ make clear who is doing what and how they are going at all times by measuring performance visually, in real time, against targets.
    • A. 

      Visual Management Boards

    • B. 

      Kaizen Workshop

    • C. 

      Poka Yoke

    • D. 

      Fishbone Diagrams

  • 10. 
    Which statement regarding KPIs is NOT true?
    • A. 

      They should include only financial metrics

    • B. 

      They should be measurable

    • C. 

      They should be implemented at ALL levels

    • D. 

      Each level should support one another

  • 11. 
    An effective rewards and recognition program is a ______ tool that ______ the most important outcomes people create for the organisation.
    • A. 

      Motivation / measures

    • B. 

      Management / drives

    • C. 

      Communication / reinforces

    • D. 

      None of the above

  • 12. 
    When I, as a Lean team member, overhear someone talking about Lean and they clearly do not understand what Lean is / the potential benefits of Lean I should:
    • A. 

      Commiserate with them – change is hard

    • B. 

      Tell my manager

    • C. 

      Try to correct the misunderstanding

    • D. 

      Email The Lean Thinking Company for advice

  • 13. 
    Which of the following is NOT a feature of a Kaizen Event?
    • A. 

      Targets a specific process

    • B. 

      Short-term project

    • C. 

      Seeks broad, far-reaching improvements

    • D. 

      Delivers immediate results

  • 14. 
    Some actions leaders can take to create a Lean Culture include all except:
    • A. 

      Empowering workers to act on behalf of the customer.

    • B. 

      Respecting and using the expertise of everyone.

    • C. 

      Maintaining the current organisational structures and management systems.

    • D. 

      Encouraging risk-taking to test improvement ideas.

  • 15. 
    Organisations tend to use a “house” as a visual metaphor to describe their Lean philosophy / culture because:
    • A. 

      A house is a structural system

    • B. 

      Elements reinforce each other

    • C. 

      It is strong only if the roof, pillars and foundation are strong

    • D. 

      All of the above