Tier 1 March PKT
.
- 1.What are we offering to the attendees of the Professional Business Women of California conference (or PBWC)?
- A.
Free shipping for up to 10 kits in one order
- B.
25% off Health+Ancestry kit
- C.
$30 off one Ancestry kit
- D.
$20 off one Ancestry kit or one Health+Ancestry kit
- 2.____________ sent free shipping emails to 7 million of their subscribers starting March 29th. The promotion will last until April 4th
- 3.What should you do if customers are still unable to print their reports after checking that their browser and other configurations are up-to-date?
- A.
Escalate to PH Product
- B.
Escalate to Tier 2
- C.
Advise customer to use a different device.
- D.
Have the customer clear his computer's cache and cookies
- 4.Since all remaining accounts should be transitioned by the end of summer, what macro should apply to all remaining OldDot accounts who are asking about timing?
- A.
When will I be transitioned?
- B.
Updates to OldHealth Reports?
- C.
What reports will I receive?
- D.
Can I upgrade/Do I need to upgrade?
- 5.For samplers undergoing re-analysis, please be sure to confirm the dates in the sample status log using Admin. The _______ DNA quantification event is the date you can use for the date of failure.
- 6.For sample status inquiries, escalate samples in the following states:
- A.
Stuck in DNA Analysis for 2+ weeks
- B.
Stuck in Pending Release for 1+ week
- C.
Held samples
- D.
Sample repeating DNA Quantification or DNA Analysis
- E.
Sample received and was previously 'stuck' in DNA Quantification for less than 7 weeks. Sample is now in DNA Analysis
- 7.For retail kits, customers can begin the registration process either through the main 23andMe page or through the retail landing page at ____________ (this link is listed on the retail kit sleeve)
- 8.For retail kits, if a customer navigates away from the account before completing the payment process, they will be prompted again to pay the fee when they log back into their account.
- A.
True
- B.
False
- 9.23andMe research formerly known as _________.
- 10.What research topics should you escalate?
- A.
Cognitive Games questions
- B.
I want to enroll in the Lupus Study but I don’t understand this question in the enrollment process
- C.
I can’t change my research consent selection.
- D.
Will my survey answers affect my data/results?
- 11.What are the 4 channels where customers can send their privacy inquiries?
- A.
Submit a request/[email protected]
- B.
HPA – Human Protections Administrator ([email protected])
- C.
- D.
Letters
- E.
Phone
- 12.We are not a covered Entity as defined under HIPAA, but have developed our practices to protect customer information in compliance with all applicable laws and industry standards.
- A.
True
- B.
False
- 13.When escalating a ticket, it’s important to select the correct queue in Zendesk beforeescalating. This will allow Tier 2 to quickly resolve the customer’s issue.
- A.
True
- B.
False
Questions: 25 | Attempts: 542 | Last updated: Jan 3, 2013
-
Sample QuestionEn mer, une veille doit être assurée :
Questions: 16 | Attempts: 43 | Last updated: Jan 8, 2013
-
Sample QuestionOne form of renewable energy is
Questions: 5 | Attempts: 10757 | Last updated: Oct 8, 2020
-
Sample QuestionChoose 3 groups of words that best describe you.
Back to top