Technical - Product Customisation

15 Questions | Total Attempts: 43

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Technical - Product Customisation

This quiz ensures that employees are aware of and understands the processes and responsibilities pertaining to product customization.


Questions and Answers
  • 1. 
    What are the responsibilities of the Distribution Clerk as listed on the flow chart:
    • A. 

      Complete the product

    • B. 

      Deliver product to customer

    • C. 

      Collect money from customer

    • D. 

      All of the above

  • 2. 
    True or False. A Customized Product is a product that is modified to meet specific requirements of the customer
    • A. 

      True

    • B. 

      False

  • 3. 
    The responsibility of the ColourCentre Employee with regards to Product Customization is to back up the database _______ and store off-site (how often)
  • 4. 
    True or False. The next step upon completing the product is to return order along with documentation to the order originator for staging and delivery.
    • A. 

      True

    • B. 

      False

  • 5. 
    What should be included on the label that is printed and applied to the product?
    • A. 

      Customer Name

    • B. 

      Colour Name

    • C. 

      Formula

    • D. 

      All of the above

  • 6. 
    The next step upon receiving request for order is to execute the processes for production and quality assurance as per the product _____________ manual.
  • 7. 
    What are the two effectiveness criteria metrics?
    • A. 

      Accuracy of Order

    • B. 

      Fill Rate

    • C. 

      Use of appropriate devices

    • D. 

      A and B

    • E. 

      A, B and C

  • 8. 
    Receive request form from customer for __________ product
  • 9. 
    True or False. Requests for standard or non standard colour tinting from customers are handled via the Product Customization Request form
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False. After receiving the request for customized product from walk-in customers and Sales Reps; the following step is to prepare a hand written invoice
    • A. 

      True

    • B. 

      False

  • 11. 
    True or False: Review the request and determine best routing order.
    • A. 

      True

    • B. 

      False

  • 12. 
    Prepare hand-written invoice for at least a __% deposit
    • A. 

      25

    • B. 

      50

    • C. 

      75

    • D. 

      100

  • 13. 
    The order is entered into the _________Tinting Database, assigning the order a log number
  • 14. 
    Determine the priority of execution and execute processes for production and quality assurance as per _______________  Work Instruction.
  • 15. 
    True or False: Release product for delivery upon verification of acceptance by customer only through signature on Customer Product Request Form and/or Charge Invoice
    • A. 

      True

    • B. 

      False

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