Test Your Knowledge About Digital Communication! Trivia Quiz

2.

According to the guide for this unit, there are 10 'best rules' of Netiquette.

True
False

Correct Answer

A. True

Explanation

The explanation for the given correct answer is that according to the guide for this unit, there are indeed 10 'best rules' of Netiquette.

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3.

Select the appropriate options which are 'Netiquette' rules:

DON'T TYPE IN ALL CAPS
Don't Spam
Always proof-read
Keep it PG
Select an appropriate subject

Correct Answer(s)

A. DON'T TYPE IN ALL CAPS
A. Don't Spam
A. Keep it PG

Explanation

The given options are all examples of 'Netiquette' rules. 'Netiquette' refers to the proper etiquette or behavior to be followed while communicating online. "DON'T TYPE IN ALL CAPS" is a netiquette rule because typing in all caps is considered shouting and can be seen as rude or aggressive. "Don't Spam" is a netiquette rule because spamming, or sending unsolicited and repetitive messages, is considered annoying and disrespectful. "Keep it PG" is a netiquette rule because it means to keep the content appropriate and suitable for all audiences.

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4.

What are examples of legislation which may influence online communication in the workplace:

Anti-discrimination legislation
Occupational Health and Safety legislation
Copyright Laws
Codes of Practice
Company policy
All of the above

Correct Answer(s)

A. Anti-discrimination legislation
A. Occupational Health and Safety legislation
A. Copyright Laws
A. Codes of Practice

Explanation

Legislation such as anti-discrimination laws can influence online communication in the workplace by prohibiting discriminatory behavior or harassment based on factors like race, gender, or religion. Occupational Health and Safety legislation may require employers to provide a safe and healthy work environment, which can extend to online communication platforms. Copyright laws can regulate the sharing or use of copyrighted material online. Codes of Practice can provide guidelines for appropriate and respectful online communication. Therefore, all of the options listed (anti-discrimination legislation, Occupational Health and Safety legislation, Copyright Laws, and Codes of Practice) can potentially influence online communication in the workplace. Company policy can also play a role in shaping online communication practices, but it is not the only legislation mentioned in the answer.

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5.

Creating Folders and Distribution Lists are a good way to manage email communication:

True
False

Correct Answer

A. True

Explanation

Creating folders and distribution lists can help in effectively managing email communication. Folders allow users to organize their emails based on categories, projects, or priorities, making it easier to locate and access specific emails. On the other hand, distribution lists enable users to send emails to multiple recipients simultaneously, saving time and effort. By using these features, users can streamline their email workflow, improve communication efficiency, and ensure important messages are properly organized and delivered to the intended recipients.

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6.

What are the most common, modern, forms of electronic communication in the workplace?

Email
Instant Messaging in software eg. Office 365
SMS/MMS
Written letters

Correct Answer(s)

A. Email
A. Instant Messaging in software eg. Office 365
A. Written letters

Explanation

The most common, modern forms of electronic communication in the workplace are email, instant messaging in software such as Office 365, and written letters. Email is widely used for sending and receiving messages, documents, and files. Instant messaging in software like Office 365 allows for real-time communication and collaboration among colleagues. Written letters, although less common in the digital age, are still used for formal communication in some workplaces.

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7.

Adding your name, position in the business and company logo and details at the bottom of your email is called a?

Greeting
Signature
Initials
Sign off

Correct Answer

A. Greeting

8.

When drafting an email, what steps should you take to ensure a high level of professionality?

Select appropriate recipients (BCC & CC as well)
Insert a concise and professional subject
Draft the main body of the email including greeting and sign off
Send the email without checking over
Proof-read your email for missed attachments or spelling errors
Attach a priority read status

Correct Answer(s)

A. Select appropriate recipients (BCC & CC as well)
A. Insert a concise and professional subject
A. Draft the main body of the email including greeting and sign off
A. Proof-read your email for missed attachments or spelling errors
A. Attach a priority read status

Explanation

To ensure a high level of professionalism when drafting an email, it is important to select appropriate recipients, including using BCC and CC when necessary. Additionally, inserting a concise and professional subject helps to set the tone for the email. Drafting the main body of the email with a proper greeting and sign off is essential for professionalism. Proof-reading the email for any missed attachments or spelling errors is crucial to avoid any mistakes. However, attaching a priority read status is not necessary for ensuring professionalism in an email.

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9.

Facebook may be an appropriate format for communication in the workplace.

True
False

Correct Answer

A. True

Explanation

Facebook may be an appropriate format for communication in the workplace because it allows for quick and efficient communication between colleagues. It provides features such as instant messaging, group chats, and video calls, which can enhance collaboration and productivity. Additionally, many businesses have official Facebook pages or groups where employees can share updates, announcements, and important information. However, it is important to note that the appropriateness of Facebook for workplace communication may vary depending on the company's policies and the nature of the work being done.

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10.

What should you do, in order, if your email is not delivered?

Check address, check network connection, check email software settings, confirm client contact details by phone
Check network connection, check address, check email software settings
Call client, check network connection, check address, check email software settings
Talk to your manager, check network connection, check address, check email software settings

Correct Answer

A. Check address, check network connection, check email software settings, confirm client contact details by phone

11.

You should setup filters and blocks in email accounts?

True
False

Correct Answer

A. True

Explanation

Setting up filters and blocks in email accounts is important for various reasons. By setting up filters, you can automatically sort incoming emails into different folders based on criteria such as sender, subject, or keywords. This helps in organizing your inbox and prioritizing important emails. Additionally, filters can be used to automatically mark spam or unwanted emails as read or move them to the trash folder. Setting up blocks allows you to prevent specific email addresses or domains from sending you messages, reducing the chances of receiving unwanted or malicious emails. Overall, these features enhance email management and security, making it essential to set up filters and blocks in email accounts.

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Test Your Knowledge About Digital Communication! Trivia Quiz

What is the definition of the term 'Netiquette'?

Quiz Preview

According to the guide for this unit, there are 10 'best rules' of Netiquette.

Select the appropriate options which are 'Netiquette' rules:

What are examples of legislation which may influence online communication in the workplace:

Creating Folders and Distribution Lists are a good way to manage email communication:

What are the most common, modern, forms of electronic communication in the workplace?

Adding your name, position in the business and company logo and details at the bottom of your email is called a?

When drafting an email, what steps should you take to ensure a high level of professionality?

Facebook may be an appropriate format for communication in the workplace.

What should you do, in order, if your email is not delivered?

You should setup filters and blocks in email accounts?