Test Your Knowledge About Digital Communication! Trivia Quiz
Test your knowledge about digital communication using this trivia quiz. Most businesses nowadays are moving to a paperless environment, and most of the communication is mostly done online, be it audio, visual, or sending coded messages. This, therefore, means that one is expected to have some knowledge about the different ways of communicating. Take the quiz and see where you stand!
- 1.What is the definition of the term 'Netiquette'?
- A.
Net Etiquette - legally binding rules to follow when using the internet
- B.
Etiquette - the customary code of polite behaviour in society or among members of a particular profession or group
- C.
Internet etiquette - informal rules to follow when using the internet
- D.
Internet Etiquette - the legally binding rules to follow when using the internet
- 2.According to the guide for this unit, there are 10 'best rules' of Netiquette.
- A.
True
- B.
False
- 3.Select the appropriate options which are 'Netiquette' rules:
- A.
DON'T TYPE IN ALL CAPS
- B.
Don't Spam
- C.
Always proof-read
- D.
Keep it PG
- E.
Select an appropriate subject
- 4.What are examples of legislation which may influence online communication in the workplace:
- A.
Anti-discrimination legislation
- B.
Occupational Health and Safety legislation
- C.
Copyright Laws
- D.
Codes of Practice
- E.
Company policy
- F.
All of the above
- 5.Creating Folders and Distribution Lists are a good way to manage email communication:
- A.
True
- B.
False
- 6.What are the most common, modern, forms of electronic communication in the workplace?
- A.
Email
- B.
Instant Messaging in software eg. Office 365
- C.
SMS/MMS
- D.
Written letters
- 7.Adding your name, position in the business and company logo and details at the bottom of your email is called a?
- A.
Greeting
- B.
Signature
- C.
Initials
- D.
Sign off
- 8.When drafting an email, what steps should you take to ensure a high level of professionality?
- A.
Select appropriate recipients (BCC & CC as well)
- B.
Insert a concise and professional subject
- C.
Draft the main body of the email including greeting and sign off
- D.
Send the email without checking over
- E.
Proof-read your email for missed attachments or spelling errors
- F.
Attach a priority read status
- 9.Facebook may be an appropriate format for communication in the workplace.
- A.
True
- B.
False
- 10.What should you do, in order, if your email is not delivered?
- A.
Check address, check network connection, check email software settings, confirm client contact details by phone
- B.
Check network connection, check address, check email software settings
- C.
Call client, check network connection, check address, check email software settings
- D.
Talk to your manager, check network connection, check address, check email software settings
- 11.You should setup filters and blocks in email accounts?
- A.
True
- B.
False
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