Test Your Knowledge About Digital Communication! Trivia Quiz

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| By Tanya Allen
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Tanya Allen
Community Contributor
Quizzes Created: 1 | Total Attempts: 458
Questions: 11 | Attempts: 458

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Test Your Knowledge About Digital Communication! Trivia Quiz - Quiz

Test your knowledge about digital communication using this trivia quiz. Most businesses nowadays are moving to a paperless environment, and most of the communication is mostly done online, be it audio, visual, or sending coded messages. This, therefore, means that one is expected to have some knowledge about the different ways of communicating. Take the quiz and see where you stand!


Questions and Answers
  • 1. 

    What is the definition of the term 'Netiquette'?

    • A.

      Net Etiquette - legally binding rules to follow when using the internet

    • B.

      Etiquette - the customary code of polite behaviour in society or among members of a particular profession or group

    • C.

      Internet etiquette - informal rules to follow when using the internet

    • D.

      Internet Etiquette - the legally binding rules to follow when using the internet

    Correct Answer
    C. Internet etiquette - informal rules to follow when using the internet
    Explanation
    The term 'Netiquette' refers to the informal rules that should be followed when using the internet. It is not legally binding, but rather a set of guidelines for polite and respectful behavior online. This includes things like using proper language, being respectful to others, and avoiding spam or offensive content.

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  • 2. 

    According to the guide for this unit, there are 10 'best rules' of Netiquette.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that according to the guide for this unit, there are indeed 10 'best rules' of Netiquette.

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  • 3. 

    Select the appropriate options which are 'Netiquette' rules:

    • A.

      DON'T TYPE IN ALL CAPS

    • B.

      Don't Spam

    • C.

      Always proof-read 

    • D.

      Keep it PG

    • E.

      Select an appropriate subject

    Correct Answer(s)
    A. DON'T TYPE IN ALL CAPS
    B. Don't Spam
    D. Keep it PG
    Explanation
    The given options are all examples of 'Netiquette' rules. 'Netiquette' refers to the proper etiquette or behavior to be followed while communicating online. "DON'T TYPE IN ALL CAPS" is a netiquette rule because typing in all caps is considered shouting and can be seen as rude or aggressive. "Don't Spam" is a netiquette rule because spamming, or sending unsolicited and repetitive messages, is considered annoying and disrespectful. "Keep it PG" is a netiquette rule because it means to keep the content appropriate and suitable for all audiences.

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  • 4. 

    What are examples of legislation which may influence online communication in the workplace:

    • A.

      Anti-discrimination legislation

    • B.

      Occupational Health and Safety legislation

    • C.

      Copyright Laws

    • D.

      Codes of Practice

    • E.

      Company policy

    • F.

      All of the above

    Correct Answer(s)
    A. Anti-discrimination legislation
    B. Occupational Health and Safety legislation
    C. Copyright Laws
    D. Codes of Practice
    Explanation
    Legislation such as anti-discrimination laws can influence online communication in the workplace by prohibiting discriminatory behavior or harassment based on factors like race, gender, or religion. Occupational Health and Safety legislation may require employers to provide a safe and healthy work environment, which can extend to online communication platforms. Copyright laws can regulate the sharing or use of copyrighted material online. Codes of Practice can provide guidelines for appropriate and respectful online communication. Therefore, all of the options listed (anti-discrimination legislation, Occupational Health and Safety legislation, Copyright Laws, and Codes of Practice) can potentially influence online communication in the workplace. Company policy can also play a role in shaping online communication practices, but it is not the only legislation mentioned in the answer.

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  • 5. 

    Creating Folders and Distribution Lists are a good way to manage email communication:

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Creating folders and distribution lists can help in effectively managing email communication. Folders allow users to organize their emails based on categories, projects, or priorities, making it easier to locate and access specific emails. On the other hand, distribution lists enable users to send emails to multiple recipients simultaneously, saving time and effort. By using these features, users can streamline their email workflow, improve communication efficiency, and ensure important messages are properly organized and delivered to the intended recipients.

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  • 6. 

    What are the most common, modern, forms of electronic communication in the workplace?

    • A.

      Email

    • B.

      Instant Messaging in software eg. Office 365

    • C.

      SMS/MMS

    • D.

      Written letters

    Correct Answer(s)
    A. Email
    B. Instant Messaging in software eg. Office 365
    D. Written letters
    Explanation
    The most common, modern forms of electronic communication in the workplace are email, instant messaging in software such as Office 365, and written letters. Email is widely used for sending and receiving messages, documents, and files. Instant messaging in software like Office 365 allows for real-time communication and collaboration among colleagues. Written letters, although less common in the digital age, are still used for formal communication in some workplaces.

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  • 7. 

    Adding your name, position in the business and company logo and details at the bottom of your email is called a?

    • A.

      Greeting

    • B.

      Signature

    • C.

      Initials

    • D.

      Sign off

    Correct Answer
    A. Greeting
  • 8. 

    When drafting an email, what steps should you take to ensure a high level of professionality?

    • A.

      Select appropriate recipients (BCC & CC as well)

    • B.

      Insert a concise and professional subject

    • C.

      Draft the main body of the email including greeting and sign off

    • D.

      Send the email without checking over

    • E.

      Proof-read your email for missed attachments or spelling errors

    • F.

      Attach a priority read status 

    Correct Answer(s)
    A. Select appropriate recipients (BCC & CC as well)
    B. Insert a concise and professional subject
    C. Draft the main body of the email including greeting and sign off
    E. Proof-read your email for missed attachments or spelling errors
    F. Attach a priority read status 
    Explanation
    To ensure a high level of professionalism when drafting an email, it is important to select appropriate recipients, including using BCC and CC when necessary. Additionally, inserting a concise and professional subject helps to set the tone for the email. Drafting the main body of the email with a proper greeting and sign off is essential for professionalism. Proof-reading the email for any missed attachments or spelling errors is crucial to avoid any mistakes. However, attaching a priority read status is not necessary for ensuring professionalism in an email.

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  • 9. 

    Facebook may be an appropriate format for communication in the workplace.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Facebook may be an appropriate format for communication in the workplace because it allows for quick and efficient communication between colleagues. It provides features such as instant messaging, group chats, and video calls, which can enhance collaboration and productivity. Additionally, many businesses have official Facebook pages or groups where employees can share updates, announcements, and important information. However, it is important to note that the appropriateness of Facebook for workplace communication may vary depending on the company's policies and the nature of the work being done.

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  • 10. 

    What should you do, in order, if your email is not delivered?

    • A.

      Check address, check network connection, check email software settings, confirm client contact details by phone

    • B.

      Check network connection, check address, check email software settings

    • C.

      Call client, check network connection, check address, check email software settings

    • D.

      Talk to your manager, check network connection, check address, check email software settings

    Correct Answer
    A. Check address, check network connection, check email software settings, confirm client contact details by pHone
  • 11. 

    You should setup filters and blocks in email accounts?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Setting up filters and blocks in email accounts is important for various reasons. By setting up filters, you can automatically sort incoming emails into different folders based on criteria such as sender, subject, or keywords. This helps in organizing your inbox and prioritizing important emails. Additionally, filters can be used to automatically mark spam or unwanted emails as read or move them to the trash folder. Setting up blocks allows you to prevent specific email addresses or domains from sending you messages, reducing the chances of receiving unwanted or malicious emails. Overall, these features enhance email management and security, making it essential to set up filters and blocks in email accounts.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 23, 2019
    Quiz Created by
    Tanya Allen
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