Before you start, please ensure that you've taken the Intro Quiz. If you have not completed the Intro Quiz then we shall be unable to reward you for completing this one.
Anyway, relax and have fun; it'll only take about 10 minutes and if you don't succeed the first time, just give it another ago. There is no limited See moreto the number of times that you take this quiz, and as they say; practice makes perfect. NOTE: Please ensure that you enter your details correctly. Your name will displayed on the certificate (as entered here) and your giffgaff member name will allow us to know who took the quiz. Good luck!
Find 5 questions asked about this problem recently in the community
Post an idea of what you think the issue is and whom it might be affecting
Panic
Post links to 5 posts that are reporting the issue and explain what you think the problem is
Rate this question:
"There is an issue at the moment!"
"Here's a link [insert link] to the issue, it's affecting some people who [insert problem here]. they hope to solve it soon"
"It sounds like you're affected by this service issue, here's a link to it"
Rate this question:
Make a new thread in the Help section explaining what has happened
Direct members in every thread to the service thread and let them know what's going on
Direct members in relevant threads to the service thread and let them know what's going on
Rate this question:
Either the service is delayed and will be completed soon (e.g. their top up is delayed), or the fault is not affecting all of the members all of the time (eg intermittent, or limited geographically).
The service is completely down
Nah it's cool. Orange means "go" because giffgaff are quirky
Rate this question:
The root problem that was causing this service to be unavailable has been fixed
The network is 100% tip top fine.
All members that were affected by this issue should now be able to use the service normally
Rate this question:
That specific service is available and no service issue should be affecting it for members
We fixed the underlying problem with that service, but some members may still be affected
We made that service completely eco friendly
Rate this question:
Status.o2.co.uk
Giff.ly/ggservice
Http://community.giffgaff.com/t5/Service-Updates/Find-out-the-service-status-of-your-area/td-p/4216841/page/1
Rate this question:
"Settings" isn't in quotation marks
You don't know what phone they have and so don't know whether it will work or not
You need to let them know why they need to change the settings and what to do if that didn't fix the problem
Settings to 2020 is no longer a correct answer. They should update their phone's software first
Rate this question:
A Service Issue is affecting the network, an issue with service is just affecting an individual
Nothing, they're the same thing
"Service Issue" is actually a proper noun and is the name of the tech team's office pet
Rate this question:
Incorrect settings
No signal
Broken SIM
No credit/ internet allowance
All of these options
Rate this question:
Giffgaff.com
Giffgaff
Vertigo
Password
Rate this question:
Post in the Unreported Service Issue thread (giff.ly/unreported) with example cases and a summary of the problem
Start a new thread in Contribute to collect information on it
Start a new thread in Help to ask if anyone else is having a similar problem
Rate this question:
Let us know in the service thread that you're having trouble with texts as well
Ignore the thread and post in the Help section for advice from other members
Look for help in the Help section, but also let us know in the service thread
Rate this question:
Leave it be, it's fine where it is
Report it so that an Educator can move it to the Help section
Answer it in the service thread
Rate this question:
3
5
"enough"
Rate this question:
They didn't put quotation marks around "settings"
Texting "settings" to 2020 doesn't work on this phone
Nothing, this answer is fine
Rate this question:
Update the settings manually
Download the settings using the app
Try updating his software again
Text "settings" to 2020
Rate this question:
Update the settings manually.
Download the app and install the settings through that.
Text "settings" to 2020
Break down and cry
Rate this question:
Yes
No
Rate this question:
Nothing, looks great to me
The member should have advised that they go to giff.ly/ggservice instead
They didn't include enough explanation on how to use the status page
Rate this question:
Nothing
80.134.1.32
80.132.22.63
Giffgaff
Rate this question:
All of these options
Identify enough individual cases to recognise a trend in a probelm
Liaise with social, tech, agents and other necessary teams
Write up service threads in a way that is clear, friendly and accurate
Obtain information from other departments in order to keep the community up to date
Preliminary testing to identify the issue as accurately as possible
Rate this question:
An issue with an individual member's service
An issue that is affecting a service the network so that more members than usual are experiencing a problem with it
Rate this question:
None, they're all correct
"giffgaff.com" in the APN field
"giffgaff" in the username field
Nothing in the password field
Rate this question:
Quiz Review Timeline (Updated): May 15, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.