Service Center Training Quiz

Selling items out of sequence is not okay because it can lead to confusion and disorganization in inventory management. It is important to follow a systematic order to ensure accurate tracking of items, proper restocking, and efficient customer service. Selling items in the correct sequence helps maintain inventory accuracy and prevents errors in fulfilling customer orders.

The correct answer is "UIC Student Center East, Service Center. This is [name]. How can I help you?" This greeting is the most appropriate because it includes all the necessary information to identify the location and department, while also introducing oneself and offering assistance. It is professional and concise, providing a clear and friendly greeting for callers.

Customers cannot use the Service Center phone to make calls.

When distributing a Transit Benefit Check to patrons, it is necessary to check their photo ID. This is important to ensure that the check is being given to the correct person and to prevent any potential fraud or misuse of the benefit. Verifying the identity of the recipient through a photo ID adds an extra layer of security and helps maintain the integrity of the distribution process.

The statement is false because the question is asking whether checks can be accepted as payment for Photo IDs and Visitor IDs. However, the given statement does not provide any information about whether checks are accepted or not. Therefore, it cannot be concluded that checks can be accepted as payment for these IDs.

The correct answer is $100 because it is stated in the question that the total amount of money inside the cash bag that goes inside the cash register is $100.

To transfer a phone call to another campus number, you need to press "Transfer", then dial the last 5 digits of the campus number, press "Transfer" again, and finally press "End Call". This process allows you to connect the call to the desired campus number and then end the call on your end.

The three prefixes to phone numbers within the campus system are 413-XXXX, 355-XXXX, and 996-XXXX.

The correct answer is 6-2830. This number is most likely the nonemergency contact for the UIC police, as it is the only option provided that does not resemble a standard phone number format. The other options, such as 5-5555 and 6-1212, appear to be regular phone numbers and are less likely to be the correct contact for reporting a stolen wallet to the UIC police.

To unforward the phone line in SCE when opening, you need to dial 107.

The correct answer is that the "void after" date of the check needs to be verified by checking the bottom right-hand side of the Transit Benefit Check. Expired checks are not accepted. This means that before accepting the check as payment, it is important to check the date to ensure that it is still valid and has not expired.

To put an ad on the plasma screen, individuals must email the image, powerpoint, or pdf with the pdf form request to [email protected]. Additionally, there is a cost associated with this service, which depends on the number of slides they would like to display and the duration of time they need it on the screen.

The correct answer states that between 10am-2pm, the person must go upstairs to the Cashier's Office with the blue cash bag and key. They need to verify that the bank has $200 by counting it. Then, they should transfer the money from the red bag to the blue bag. After that, they should sign the Cashier's log sheet and bring the red bag and cash bag key downstairs. This sequence of actions ensures that the bank is prepared for the next business day at SCE Service Center.

not-available-via-ai

The maximum amount we give back for vending refunds is $2.50.

The proper procedure when issuing a Vending Refund is to ask for a photo ID, fill out the form yourself, and give them a refund of up to the maximum amount. It is important to verify the identity of the person requesting the refund by asking for a photo ID. By filling out the form yourself, you ensure that all necessary information is recorded accurately. Finally, marking your initials on the form indicates that you have personally given the refund, providing accountability and documentation.

The correct answer is $20 bills and higher. This means that the counterfeit machine should be used to check all bills with a denomination of $20 and above. The reason for this is that counterfeiters are more likely to target higher denomination bills as they are worth more. Therefore, it is important to be extra cautious and use the counterfeit machine to verify the authenticity of $20 bills and higher.

This statement suggests that change can only be given for amounts that are less than or equal to $1. Therefore, if someone were to pay with a bill larger than $1, they would not receive any change back. This implies that the statement is true.

The statement is false because the given information states that Regal VIP movie tickets are sold for $7.75 and are good for seeing newly released movies. This implies that the tickets are valid for any newly released movie, which is not necessarily true. The validity of the tickets may depend on certain restrictions or conditions, such as specific movie showings or limited availability. Therefore, the answer is false as it cannot be assumed that the tickets are good for seeing all newly released movies.

To reach the nonemergency UIC police before opening the safe or testing the panic button or kickbox, the number to call is 6-1212.

The items that go into the cash bag when closing are: Register Z-Reading, Register Detail Feed, Cash, Credit Card Slips, Checks, Miscellaneous Vouchers (Original Copy), Credit Card Settlement Report, Rolled Coins, Loose Change, White Daily Receipts Form, Yellow Daily Receipts Form. These items are all related to the financial transactions and records of the business, such as the sales register readings, cash and credit card payments, checks received, vouchers, and various forms used for daily receipts and reporting.

To issue someone a locker at SCE Service Center, the following items are needed: a valid university I-Card, a lock, and a correct and complete Locker Registration form. These items are necessary to ensure that the person requesting the locker is a valid university student and has completed all the required paperwork. The university I-Card serves as identification, the lock is necessary to secure the locker, and the Locker Registration form provides the necessary information for record-keeping purposes.

When closing, the items that get paperclipped together and filed away are Register X-Reading, Miscellaneous Vouchers (Copies), Credit Card Detail Report, Pink Daily Receipts Form, Printed Excel Forms, and Yellow Photo ID Forms.

The statements that belong to the Service Center Policy are: Service Center is not responsible for lost, damaged, or expired items, Limited sales to groups. Some items are only sold to students or staff with an I-Card, No change is given for Transit Benefit Checks, Transit Benefit Checks are only used for CTA passes, We do not accept personal checks over $100, Personal checks are only accepted from those with an I-Card, No refunds or exchanges, Must have a valid photo I.D. to use a credit card, Must have a valid photo I.D. to be issued vending refunds, Large quantity purchases must be called a day in advance, and Credit card purchases must be over $5.

The minimum amount of light boxes that someone can reserve is 3. This means that they cannot reserve just 1 or 2 light boxes, but they must reserve at least 3 in order to make a reservation.

The products that are packaged in backwards sequential order are CTA 7-Day Passes, CTA 7-Day PACE Passes, CTA 30-Day Passes, and CTA 30-Day Reduced Fare Passes. This means that these products are arranged in descending order based on the number of days they are valid for. The 7-day passes come first, followed by the 30-day passes. Additionally, the reduced fare versions of these passes are also included in the backwards sequential order.

Before giving the person their lost cell phone, several steps must be taken. First, it is important to check for a valid Photo I.D. to verify their identity. This ensures that the phone is being returned to the rightful owner. Additionally, the customer must provide an accurate description of the phone and the contact list to further confirm ownership. They must also sign and date the Lost & Found log, indicating that they have received their item. Finally, the person returning the phone should initial that they have given the item to the customer. These steps help to ensure a smooth and secure process of returning the lost cell phone to its owner.