Service Center Training Quiz
The following quiz will test your knowledge of UIC Service Center Operations.
- 1.
What number do we call to reach the nonemergency UIC police before opening the safe or testing the panic button or kickbox?
- A.
6-2830
- B.
6-1212
- C.
6-1221
- D.
5-5555
Correct Answer
B. 6-1212Explanation
To reach the nonemergency UIC police before opening the safe or testing the panic button or kickbox, the number to call is 6-1212.Rate this question:
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- 2.
A lady decides to purchase a CTA $20 transit card, a 30-day CTA pass, one AMC gold movie ticket, and a book of stamps. She wants to use a check, what should her check contain?
- A.
The total amount $ 122.65, her signature, and paid to UIC.
- B.
The total amount $ 122.65, her signature, UIN number, and paid to UIC.
- C.
The total amount $ 122.65+tax, her signature, paid to UIC and UIN number.
- D.
She cannot pay with only a check because the maximum amount accepted by check is $100. She will need to split the payment or use a different method of payment.
Correct Answer
D. She cannot pay with only a check because the maximum amount accepted by check is $100. She will need to split the payment or use a different method of payment. -
- 3.
What are the three prefixes to phone numbers within the campus system?
- A.
413-XXXX, 355-XXXX, 996-XXXX
- B.
413-XXXX, 335-XXXX, 996-XXXX
- C.
413-XXXX, 995-XXXX, 336-XXXX
- D.
413-XXXX, 955-XXXX, 366-XXXX
Correct Answer
A. 413-XXXX, 355-XXXX, 996-XXXXExplanation
The three prefixes to phone numbers within the campus system are 413-XXXX, 355-XXXX, and 996-XXXX.Rate this question:
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- 4.
When opening the Service Center at SSB, what is the total amount of money inside the cash bag that goes inside the cash register?
- A.
$100
- B.
$150
- C.
$200
- D.
$300
Correct Answer
A. $100Explanation
The correct answer is $100 because it is stated in the question that the total amount of money inside the cash bag that goes inside the cash register is $100.Rate this question:
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- 5.
When closing, which of the following items go into the cash bag? Choose all that apply.
- A.
Register X-Reading
- B.
Register Z-Reading
- C.
Register Detail Feed
- D.
Cash
- E.
Credit Card Slips
- F.
Checks
- G.
Miscellaneous Vouchers (Original Copy)
- H.
Miscellaneous Vouchers (Copies)
- I.
Credit Card Detail Report
- J.
Credit Card Settlement Report
- K.
Rolled Coins
- L.
Loose Change
- M.
White Daily Receipts Form
- N.
Yellow Daily Receipts Form
- O.
Pink Daily Receipts Form
- P.
Printed Excel Forms
- Q.
Yellow Photo ID Forms
Correct Answer(s)
B. Register Z-Reading
C. Register Detail Feed
D. Cash
E. Credit Card Slips
F. Checks
G. Miscellaneous Vouchers (Original Copy)
J. Credit Card Settlement Report
K. Rolled Coins
L. Loose Change
M. White Daily Receipts Form
N. Yellow Daily Receipts FormExplanation
The items that go into the cash bag when closing are: Register Z-Reading, Register Detail Feed, Cash, Credit Card Slips, Checks, Miscellaneous Vouchers (Original Copy), Credit Card Settlement Report, Rolled Coins, Loose Change, White Daily Receipts Form, Yellow Daily Receipts Form. These items are all related to the financial transactions and records of the business, such as the sales register readings, cash and credit card payments, checks received, vouchers, and various forms used for daily receipts and reporting.Rate this question:
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- 6.
When closing, which of the following items get paperclipped together and filed away? Choose all that apply.
- A.
Register X-Reading
- B.
Register Z-Reading
- C.
Register Detail Feed
- D.
Cash
- E.
Credit Card Slips
- F.
Checks
- G.
Miscellaneous Vouchers (Original Copy)
- H.
Miscellaneous Vouchers (Copies)
- I.
Credit Card Detail Report
- J.
Credit Card Settlement Report
- K.
Rolled Coins
- L.
Loose Change
- M.
White Daily Receipts Form
- N.
Yellow Daily Receipts Form
- O.
Pink Daily Receipts Form
- P.
Printed Excel Forms
- Q.
Yellow Photo ID Forms
Correct Answer(s)
A. Register X-Reading
H. Miscellaneous Vouchers (Copies)
I. Credit Card Detail Report
O. Pink Daily Receipts Form
P. Printed Excel Forms
Q. Yellow Photo ID FormsExplanation
When closing, the items that get paperclipped together and filed away are Register X-Reading, Miscellaneous Vouchers (Copies), Credit Card Detail Report, Pink Daily Receipts Form, Printed Excel Forms, and Yellow Photo ID Forms.Rate this question:
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- 7.
In SCE when opening, what number do you dial to unforward the phone line?
- A.
101
- B.
106
- C.
107
- D.
108
Correct Answer
C. 107Explanation
To unforward the phone line in SCE when opening, you need to dial 107.Rate this question:
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- 8.
It is okay to sell items out of sequence.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Selling items out of sequence is not okay because it can lead to confusion and disorganization in inventory management. It is important to follow a systematic order to ensure accurate tracking of items, proper restocking, and efficient customer service. Selling items in the correct sequence helps maintain inventory accuracy and prevents errors in fulfilling customer orders.Rate this question:
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- 9.
What bills do you need to check through the counterfeit machine?
- A.
All bills
- B.
$5 bills and higher
- C.
$10 bills and higher
- D.
$20 bills and higher
Correct Answer
D. $20 bills and higherExplanation
The correct answer is $20 bills and higher. This means that the counterfeit machine should be used to check all bills with a denomination of $20 and above. The reason for this is that counterfeiters are more likely to target higher denomination bills as they are worth more. Therefore, it is important to be extra cautious and use the counterfeit machine to verify the authenticity of $20 bills and higher.Rate this question:
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- 10.
You can accept checks as payment for Photo IDs and Visitor IDs.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the question is asking whether checks can be accepted as payment for Photo IDs and Visitor IDs. However, the given statement does not provide any information about whether checks are accepted or not. Therefore, it cannot be concluded that checks can be accepted as payment for these IDs.Rate this question:
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- 11.
What is the maximum amount we give back for vending refunds?
- A.
$1.00
- B.
$1.50
- C.
$2.00
- D.
$2.50
Correct Answer
D. $2.50Explanation
The maximum amount we give back for vending refunds is $2.50.Rate this question:
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- 12.
Regal VIP movie tickets are sold for $7.75 and are good for seeing newly released movies.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because the given information states that Regal VIP movie tickets are sold for $7.75 and are good for seeing newly released movies. This implies that the tickets are valid for any newly released movie, which is not necessarily true. The validity of the tickets may depend on certain restrictions or conditions, such as specific movie showings or limited availability. Therefore, the answer is false as it cannot be assumed that the tickets are good for seeing all newly released movies.Rate this question:
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- 13.
How do you transfer a phone call to another campus number?
- A.
Dial the last 5 digits of the campus number and press "Transfer"
- B.
Press "Transfer". dial the last 5 digits of the campus number, then "Transfer" again, and press "End Call"
- C.
Press "Transfer", dial the last 5 digits of the campus number, then "Transfer" again
- D.
Press "Transfer" and dial the last 5 digits of the campus number
Correct Answer
B. Press "Transfer". dial the last 5 digits of the campus number, then "Transfer" again, and press "End Call"Explanation
To transfer a phone call to another campus number, you need to press "Transfer", then dial the last 5 digits of the campus number, press "Transfer" again, and finally press "End Call". This process allows you to connect the call to the desired campus number and then end the call on your end.Rate this question:
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- 14.
Which of the following products are packaged in backwards sequential order? (Check all that apply.)
- A.
CTA 1-Day Passes
- B.
CTA 3-Day Passes
- C.
CTA 7-Day Passes
- D.
CTA 7-Day PACE Passes
- E.
CTA 30-Day Passes
- F.
CTA 30-Day Reduced Fare Passes
- G.
CTA $10 Transit Cards
- H.
CTA $20 Transit Cards
- I.
CTA $15.30 Reduced Fare Transit Cards (2-Pack)
Correct Answer(s)
C. CTA 7-Day Passes
D. CTA 7-Day PACE Passes
E. CTA 30-Day Passes
F. CTA 30-Day Reduced Fare PassesExplanation
The products that are packaged in backwards sequential order are CTA 7-Day Passes, CTA 7-Day PACE Passes, CTA 30-Day Passes, and CTA 30-Day Reduced Fare Passes. This means that these products are arranged in descending order based on the number of days they are valid for. The 7-day passes come first, followed by the 30-day passes. Additionally, the reduced fare versions of these passes are also included in the backwards sequential order.Rate this question:
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- 15.
What number would you call to reach the nonemergency UIC police to report a stolen wallet?
- A.
5-5555
- B.
6-1212
- C.
6-1221
- D.
6-2830
Correct Answer
D. 6-2830Explanation
The correct answer is 6-2830. This number is most likely the nonemergency contact for the UIC police, as it is the only option provided that does not resemble a standard phone number format. The other options, such as 5-5555 and 6-1212, appear to be regular phone numbers and are less likely to be the correct contact for reporting a stolen wallet to the UIC police.Rate this question:
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- 16.
Change can only be given out for amounts under $1.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement suggests that change can only be given for amounts that are less than or equal to $1. Therefore, if someone were to pay with a bill larger than $1, they would not receive any change back. This implies that the statement is true.Rate this question:
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- 17.
Customers can use the Service Center phone to make calls.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Customers cannot use the Service Center phone to make calls.Rate this question:
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- 18.
When distributing a Transit Benefit Check to patrons, what do you need to check?
- A.
A photo ID
- B.
Their phone number
- C.
The department where they work
- D.
Their name
Correct Answer
A. A photo IDExplanation
When distributing a Transit Benefit Check to patrons, it is necessary to check their photo ID. This is important to ensure that the check is being given to the correct person and to prevent any potential fraud or misuse of the benefit. Verifying the identity of the recipient through a photo ID adds an extra layer of security and helps maintain the integrity of the distribution process.Rate this question:
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- 19.
What is the proper procedure when issuing a Vending Refund?
- A.
Have them fill out the form and give them the refund.
- B.
Have them fill out the form and give them the refund up to the maximum amount.
- C.
Ask for a photo ID, have them fill out the form, and give them a refund of up to the maximum amount.
- D.
Ask for a photo ID, fill out the form yourself, and give them a refund of up to the maximum amount. Mark your initials that you have given the refund.
Correct Answer
D. Ask for a photo ID, fill out the form yourself, and give them a refund of up to the maximum amount. Mark your initials that you have given the refund.Explanation
The proper procedure when issuing a Vending Refund is to ask for a photo ID, fill out the form yourself, and give them a refund of up to the maximum amount. It is important to verify the identity of the person requesting the refund by asking for a photo ID. By filling out the form yourself, you ensure that all necessary information is recorded accurately. Finally, marking your initials on the form indicates that you have personally given the refund, providing accountability and documentation.Rate this question:
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- 20.
Which of the following is the most appropriate phone greeting if you are working at SCE?
- A.
"Student Center East."
- B.
"UIC Student Center East, Service Center."
- C.
"UIC Student Center East, Service Center. This is [name]. How can I help you?"
- D.
"UIC Student Center East. This is [name]. How can I help you?"
Correct Answer
C. "UIC Student Center East, Service Center. This is [name]. How can I help you?"Explanation
The correct answer is "UIC Student Center East, Service Center. This is [name]. How can I help you?" This greeting is the most appropriate because it includes all the necessary information to identify the location and department, while also introducing oneself and offering assistance. It is professional and concise, providing a clear and friendly greeting for callers.Rate this question:
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- 21.
What statements belong to the Service Center Policy? (Check all that applies.)
- A.
Service Center is not responsible for lost, damaged, or expired items.
- B.
Limited sales to groups. Some items are only sold to students or staff with an I-Card.
- C.
No change is given to for Transit Benefit Checks.
- D.
Transit Benefit Checks are only used for CTA passes.
- E.
We do not accept personal checks over $100.
- F.
Personal checks are only accepted from those with an I-Card.
- G.
No refunds or exchanges.
- H.
Must have a valid photo I.D. to use a credit card.
- I.
Must have a valid photo I.D. to be issued vending refunds.
- J.
Credit card payments are only accepted from students and staff with a valid I-Card.
- K.
Large quantity purchases must be called a day in advance.
- L.
Credit card purchases must be over $5.
- M.
We cannot accept bills higher than $20.
- N.
There is a limit of 5 items purchased per transaction.
Correct Answer(s)
A. Service Center is not responsible for lost, damaged, or expired items.
B. Limited sales to groups. Some items are only sold to students or staff with an I-Card.
C. No change is given to for Transit Benefit Checks.
D. Transit Benefit Checks are only used for CTA passes.
E. We do not accept personal checks over $100.
F. Personal checks are only accepted from those with an I-Card.
G. No refunds or exchanges.
H. Must have a valid photo I.D. to use a credit card.
I. Must have a valid photo I.D. to be issued vending refunds.
K. Large quantity purchases must be called a day in advance.
L. Credit card purchases must be over $5.Explanation
The statements that belong to the Service Center Policy are: Service Center is not responsible for lost, damaged, or expired items, Limited sales to groups. Some items are only sold to students or staff with an I-Card, No change is given for Transit Benefit Checks, Transit Benefit Checks are only used for CTA passes, We do not accept personal checks over $100, Personal checks are only accepted from those with an I-Card, No refunds or exchanges, Must have a valid photo I.D. to use a credit card, Must have a valid photo I.D. to be issued vending refunds, Large quantity purchases must be called a day in advance, and Credit card purchases must be over $5.Rate this question:
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- 22.
What must you do to prepare the bank for the next business day at SCE Service Center?
- A.
Between 10am-2pm, you must go upstairs to the Cashier's Office with the blue cash bag and key. Verify the bank is $200 by counting it. Transfer the money from the red to the blue bag. Sign the Cashier's log sheet. Bring the red bag and cash bag key downstairs.
- B.
Between 10am-2pm, you must go upstairs to the Cashier's Office with the blue cash bag and key. Transfer the money from the red to the blue bag. Sign the Cashier's log sheet. Bring the red bag and cash bag key downstairs.
- C.
Between 9am-4pm, you must go upstairs to the Cashier's Office with the blue cash bag and key. Transfer the money from the red to the blue bag. Bring the red bag downstairs.
- D.
Between 9am-4pm, you must go upstairs to the Cashier's Office with the blue cash bag and key. Verify the bank is $200 by counting it. Transfer the money from the red to the blue bag. Sign the Cashier's log sheet. Bring the red bag and cash bag key downstairs.
Correct Answer
A. Between 10am-2pm, you must go upstairs to the Cashier's Office with the blue cash bag and key. Verify the bank is $200 by counting it. Transfer the money from the red to the blue bag. Sign the Cashier's log sheet. Bring the red bag and cash bag key downstairs.Explanation
The correct answer states that between 10am-2pm, the person must go upstairs to the Cashier's Office with the blue cash bag and key. They need to verify that the bank has $200 by counting it. Then, they should transfer the money from the red bag to the blue bag. After that, they should sign the Cashier's log sheet and bring the red bag and cash bag key downstairs. This sequence of actions ensures that the bank is prepared for the next business day at SCE Service Center.Rate this question:
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- 23.
What items are needed to issue someone a locker at SCE Service Center? (Check all that apply.)
- A.
Valid university I-Card
- B.
A lock
- C.
A correct and complete Locker Registration form
- D.
$25 to rent a locker for a semester, $50 for the entire school year
- E.
Appropriate locker contents as detailed in the policy.
Correct Answer(s)
A. Valid university I-Card
B. A lock
C. A correct and complete Locker Registration formExplanation
To issue someone a locker at SCE Service Center, the following items are needed: a valid university I-Card, a lock, and a correct and complete Locker Registration form. These items are necessary to ensure that the person requesting the locker is a valid university student and has completed all the required paperwork. The university I-Card serves as identification, the lock is necessary to secure the locker, and the Locker Registration form provides the necessary information for record-keeping purposes.Rate this question:
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- 24.
When someone is retrieving a lost cell phone, what steps must be taken before giving the person their item? (Check all that apply.)
- A.
Check for a valid Photo I.D. to verify identity.
- B.
Customer must provide an accurate description of the phone.
- C.
Customer must provide an accurate description of contact list.
- D.
Customer must sign and date the Lost & Found log.
- E.
Initial that you have given them the item.
- F.
Customer must provide a contact phone number in case we need to reach them.
- G.
Cross out the log entry when the customer leaves because it is no longer needed.
Correct Answer(s)
A. Check for a valid Photo I.D. to verify identity.
B. Customer must provide an accurate description of the phone.
C. Customer must provide an accurate description of contact list.
D. Customer must sign and date the Lost & Found log.
E. Initial that you have given them the item.Explanation
Before giving the person their lost cell phone, several steps must be taken. First, it is important to check for a valid Photo I.D. to verify their identity. This ensures that the phone is being returned to the rightful owner. Additionally, the customer must provide an accurate description of the phone and the contact list to further confirm ownership. They must also sign and date the Lost & Found log, indicating that they have received their item. Finally, the person returning the phone should initial that they have given the item to the customer. These steps help to ensure a smooth and secure process of returning the lost cell phone to its owner.Rate this question:
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- 25.
What needs to be verified on a Transit Check before accepting it as payment?
- A.
The "void after" date of the check needs to be verified by checking the bottom right-hand side of the Transit Benefit Check. Expired checks are not accepted.
- B.
The patron's ID needs to be verified before accepting a Transit Check.
- C.
The patron must have their UIN written along the top of the check.
- D.
The check is signed in the back, above the endorsement line.
Correct Answer
A. The "void after" date of the check needs to be verified by checking the bottom right-hand side of the Transit Benefit Check. Expired checks are not accepted.Explanation
The correct answer is that the "void after" date of the check needs to be verified by checking the bottom right-hand side of the Transit Benefit Check. Expired checks are not accepted. This means that before accepting the check as payment, it is important to check the date to ensure that it is still valid and has not expired.Rate this question:
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- 26.
If someone wants to reserve the light box, what is the minimum amount of light boxes can they reserve?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
C. 3Explanation
The minimum amount of light boxes that someone can reserve is 3. This means that they cannot reserve just 1 or 2 light boxes, but they must reserve at least 3 in order to make a reservation.Rate this question:
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- 27.
What is the procedure to put an ad on the plasma screen? And is there a cost if they are not a department under Student Affairs?
- A.
They must email the image, powerpoint, or pdf with the pdf form request to [email protected]. Yes, there is a cost and it depends on the amount of slides they would like up and the amount of time they need it on the screen.
- B.
They must bring the ads to the Service Center. No, there is no cost for all departments.
- C.
They must email the image, powerpoint, or pdf with the pdf form request to [email protected]. No, there is no cost for all departments.
- D.
They must bring the ads to the Service Center. Yes, there is a cost and it depends on the amount of slides they would like up and the amount of time they need it on the screen.
Correct Answer
A. They must email the image, powerpoint, or pdf with the pdf form request to [email protected]. Yes, there is a cost and it depends on the amount of slides they would like up and the amount of time they need it on the screen.Explanation
To put an ad on the plasma screen, individuals must email the image, powerpoint, or pdf with the pdf form request to [email protected]. Additionally, there is a cost associated with this service, which depends on the number of slides they would like to display and the duration of time they need it on the screen.Rate this question:
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Mar 21, 2023Quiz Edited by
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Oct 17, 2011Quiz Created by
UICServiceCenter
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