Service Ce Quiz 4.22.19
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Questions and Answers
- 1.
When scheduling a new customer/vehicle online, you must select the team first before anything.
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
When scheduling an oil change for a vehicle that has 115k miles at North Hills Toyota, what team must you schedule with?
- A.
TXM (EXPRESS)
- B.
MAIN SHOP
- C.
RECALL TEAM
- D.
NONE OF THE ABOVE
Correct Answer
A. TXM (EXPRESS) -
- 3.
If a customer has a preferred advisor for Gunther VW of Ft Lauderdale, you must cold transfer to their cell phone.
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
How many hours out must you schedule a loaner for Meador DCJR?
- A.
24
- B.
48
- C.
72
- D.
80
Correct Answer
B. 48 -
- 5.
We can only schedule with teams that say DGA for Priority Toyota Richmond.
- A.
True
- B.
False
Correct Answer
A. True -
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Current Version
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Apr 23, 2019Quiz Edited by
ProProfs Editorial Team -
Apr 19, 2019Quiz Created by
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