Service Bdc Ce Quiz Week Of 3/4
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Questions and Answers
- 1.
When scheduling for Lynnwood Honda, what services qualify for the express team? Check all that apply.
- A.
Maintenance Minders A,B,1,2,3,6.
- B.
Battery Replacement
- C.
Any Minor Mileage Services
- D.
Recalls
- E.
Any Major Mileage Services
Correct Answer(s)
A. Maintenance Minders A,B,1,2,3,6.
B. Battery Replacement
C. Any Minor Mileage Services -
- 2.
When scheduling tire installations for Suntrup Hyundai South we must send a disposition over to service after scheduling the customer so they can order the parts.
- A.
True
- B.
False
Correct Answer
A. True -
- 3.
When scheduling an airbag recall for Jim Shorkey Ford, what should we do?
- A.
DGA can not schedule, transfer the call to service
- B.
Schedule the customer in main shop
- C.
Schedule the customer in express
Correct Answer
A. DGA can not schedule, transfer the call to service -
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Current Version
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Mar 06, 2019Quiz Edited by
ProProfs Editorial Team -
Mar 01, 2019Quiz Created by
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