Service Bdc Ce Quiz 4/2/19

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1. We must confirm the email on every call regardless of the dealership. 

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Service Bdc Ce Quiz 4/2/19 - Quiz

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2.

What first name or nickname would you like us to use?

You may optionally provide this to label your report, leaderboard, or certificate.

2. When scheduling for any ADP Edger/CDK dealership we must double check the dealership we're logged in under in the top right-hand corner prior to searching for the customer. 

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3. We must schedule with the "no preference" advisor for Priority Toyota Richmond and leave a note under the "tell me more" op-code if the customer has a preferred advisor. 

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4. What op-codes do you select when a customer requests their mileage service for Meador Dodge Chrysler Jeep Ram? Select all that apply. 

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5. What recalls can't we schedule for Priority Toyota Richmond? Check all that apply. 

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We must confirm the email on every call regardless of the...
When scheduling for any ADP Edger/CDK dealership we must double check...
We must schedule with the "no preference" advisor for...
What op-codes do you select when a customer requests their mileage...
What recalls can't we schedule for Priority Toyota Richmond? Check...
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