Service Bdc Ce Quiz 4/2/19
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Questions and Answers
- 1.
We must schedule with the "no preference" advisor for Priority Toyota Richmond and leave a note under the "tell me more" op-code if the customer has a preferred advisor.
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
What recalls can't we schedule for Priority Toyota Richmond? Check all that apply.
- A.
H0F
- B.
G04
- C.
J02
- D.
J06
- E.
G0R
- F.
Takata Airbag Recalls
Correct Answer(s)
A. H0F
B. G04
C. J02
D. J06
E. G0R -
- 3.
What op-codes do you select when a customer requests their mileage service for Meador Dodge Chrysler Jeep Ram? Select all that apply.
- A.
Tire Rotation
- B.
Oil Change
- C.
Four Wheel Alignment
- D.
General Concern
Correct Answer(s)
A. Tire Rotation
B. Oil Change -
- 4.
We must confirm the email on every call regardless of the dealership.
- A.
True
- B.
False
Correct Answer
A. True -
- 5.
When scheduling for any ADP Edger/CDK dealership we must double check the dealership we're logged in under in the top right-hand corner prior to searching for the customer.
- A.
True
- B.
False
Correct Answer
A. True -
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Current Version
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Apr 02, 2019Quiz Edited by
ProProfs Editorial Team -
Apr 02, 2019Quiz Created by
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