Section 8.1—Quiz: The Catering Department

2.

Which of the following is a main responsibility of the catering department?

To sell food and beverage functions to businesses and individuals in the local community
To sell food and beverage to guests at the hotel restaurant
To prepare food and beverage for the room service department
All of the above

Correct Answer

A. All of the above

Explanation

The main responsibility of the catering department is to sell food and beverage functions to businesses and individuals in the local community, as well as to sell food and beverage to guests at the hotel restaurant and prepare food and beverage for the room service department.

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6

3.

Service Personnel

Sales and administration
Serve food and beverage
Overseeing functions and service personnel
Solicit business
Maintain paperwork

Correct Answer

A. Serve food and beverage

Explanation

The correct answer is "Serve food and beverage" because the given list of tasks includes sales and administration, overseeing functions and service personnel, soliciting business, and maintaining paperwork. Out of all these tasks, the only one directly related to serving food and beverage is "Serve food and beverage".

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2

4.

Clerical Staff

Sales and administration
Serve food and beverage
Overseeing functions and service personnel
Solicit business
Maintain paperwork

Correct Answer

A. Maintain paperwork

Explanation

The correct answer is "Maintain paperwork" because clerical staff are responsible for organizing and managing documents, records, and other paperwork in a business or organization. This task includes filing, data entry, creating and updating spreadsheets or databases, and ensuring that all necessary paperwork is properly completed and stored. While the other tasks listed may also be performed by clerical staff, maintaining paperwork is a fundamental and essential part of their role.

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5.

Which of the following statements is false?

Banquets can produce high revenue for a hotel.
Well-run banquets can generate positive word-of-mouth advertising.
Catering and meeting room business contributes to a property’s overall image.
The catering department is the primary profit center in a hotel.

Correct Answer

A. The catering department is the primary profit center in a hotel.

Explanation

The catering department is not the primary profit center in a hotel. While banquets can produce high revenue and well-run banquets can generate positive word-of-mouth advertising, the catering department is just one aspect of a hotel's overall revenue stream. Other departments such as room bookings, food and beverage outlets, and additional services also contribute to the hotel's overall profitability.

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1

6.

Banquet or Catering Manager

Sales and administration
Serve food and beverage
Overseeing functions and service personnel
Solicit business
Maintain paperwork

Correct Answer

A. Overseeing functions and service personnel

Explanation

The correct answer is "Overseeing functions and service personnel." This is because a Banquet or Catering Manager is responsible for supervising and managing the operations of banquets or catering events. They oversee the functions and ensure that the service personnel are performing their duties effectively. This includes coordinating with the staff, ensuring smooth execution of events, and maintaining high-quality service standards.

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7.

Catering directors often work closely with purchasing agents, chefs, and the marketing and sales department to try to balance their budget and service needs. This responsibility is known as:

The department administration
Soliciting accounts
The cost-effectiveness of the department
Servicing accounts

Correct Answer

A. The cost-effectiveness of the department

Explanation

Catering directors are responsible for managing the budget and service needs of their department. They work closely with purchasing agents, chefs, and the marketing and sales department to ensure that the department operates in a cost-effective manner. This includes finding ways to balance the budget while still meeting the service needs of their clients.

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8.

Catering Director

Sales and administration
Serve food and beverage
Overseeing functions and service personnel
Solicit business
Maintain paperwork

Correct Answer

A. Sales and administration

Explanation

The correct answer is Sales and administration. The role of a Catering Director involves overseeing functions and service personnel, soliciting business, and maintaining paperwork. However, the main focus of the role is on sales and administration, which includes tasks such as managing sales leads, negotiating contracts, and coordinating events. This aspect of the job is crucial for the success of the catering business, as it ensures that there is a steady stream of clients and that all administrative tasks are handled efficiently.

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9.

At a smaller hotel, the catering department is typically overseen by the:

Food and beverage department
Sales department
Rooms division
Guest service division

Correct Answer

A. Sales department

Explanation

In a smaller hotel, the catering department is typically overseen by the sales department. This is because the sales department is responsible for promoting and selling the hotel's services, including catering for events and functions. They handle the bookings, negotiations, and coordination of catering services, ensuring that the needs and preferences of the clients are met. The sales department works closely with the catering department to ensure the success of events and to maximize revenue for the hotel.

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10.

Catering Salesperson

Sales and administration
Serve food and beverage
Overseeing functions and service personnel
Solicit business
Maintain paperwork

Correct Answer

A. Solicit business

Explanation

The correct answer is "Solicit business." A catering salesperson's main responsibility is to attract and secure new clients for the catering business. They actively reach out to potential customers, promote the services offered, and convince them to book catering services for their events. This involves networking, making sales calls, attending industry events, and building relationships with clients. The other tasks mentioned, such as serving food and beverage, overseeing functions, and maintaining paperwork, are also part of a catering salesperson's role, but soliciting business is the primary focus.

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Section 8.1—quiz: The Catering Department

At a larger hotel, the catering department is part of the:

Quiz Preview

Which of the following is a main responsibility of the catering department?

Service Personnel

Clerical Staff

Which of the following statements is false?

Banquet or Catering Manager

Catering directors often work closely with purchasing agents, chefs, and the marketing and sales department to try to balance their budget and service needs. This responsibility is known as:

Catering Director

At a smaller hotel, the catering department is typically overseen by the:

Catering Salesperson