Section 7.2—quiz: Outgoing Calls
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Phone calls make the world a very simple place to live in with easy communication. If you want to test your knowledge on outgoing calls, take this quiz and find out how vast your knowledge is.
- 1.Kamal has been talking to Ms. Fitch about holding a sales training seminar at the hotel. She has just told him, “We can’t afford to hold outside training seminars.” Which of the following would be the best way for Kamal to respond?
- A.
“I understand. But, actually, our low rates make it possible for firms like yours to hold sales training seminars at a price you can afford.”
- B.
“Why don’t I mail you a brochure so that you can look at our prices before making that decision.”
- C.
“Yes, you can.”
- D.
“I understand. Thank you for taking the time to talk to me and I hope you’ll keep us in mind for your future business.”
- 2.Which of the following is not a technique used to close a telephone sales call?
- A.
Series of agreements
- B.
Forced choice
- C.
Pause close
- D.
Promotional close
- 3.Calls made to introduce special hotel packages
- A.
Prospecting call
- B.
Qualifying call
- C.
Appointment call
- D.
Sales call
- E.
Promotional call
- 4.Calls made to briefly introduce the features and services offered by the property
- A.
Prospecting call
- B.
Qualifying call
- C.
Appointment call
- D.
Sales call
- E.
Promotional call
- 5.Calls made to gather information and learn the names of decision makers
- A.
Prospecting call
- B.
Qualifying call
- C.
Appointment call
- D.
Sales call
- E.
Promotional call
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