Section 7.2—Quiz: Outgoing Calls

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1. Calls made to gather information and learn the names of decision makers

Prospecting call

Qualifying call

Appointment call

Sales call

Promotional call

About This Quiz

Phone calls make the world a very simple place to live in with easy communication. If you want to test your knowledge on outgoing calls, take this quiz and find out how vast your knowledge is.

2. What first name or nickname would you like us to use?

You may optionally provide this to label your report, leaderboard, or certificate.

2. Kamal has been talking to Ms. Fitch about holding a sales training seminar at the hotel. She has just told him, “We can’t afford to hold outside training seminars.” Which of the following would be the best way for Kamal to respond?

“Why don’t I mail you a brochure so that you can look at our prices before making that decision.”

“Yes, you can.”

3. Which of the following is not a technique used to close a telephone sales call?

Series of agreements

Forced choice

Pause close

Promotional close

4. Calls made to introduce special hotel packages

Prospecting call

Qualifying call

Appointment call

Sales call

Promotional call

5. Calls made to briefly introduce the features and services offered by the property

Prospecting call

Qualifying call

Appointment call

Sales call

Promotional call

Thank you for your feedback!

Section 7.2—quiz: Outgoing Calls

1. Calls made to gather information and learn the names of decision makers

2.

What first name or nickname would you like us to use?

2. Kamal has been talking to Ms. Fitch about holding a sales training seminar at the hotel. She has just told him, “We can’t afford to hold outside training seminars.” Which of the following would be the best way for Kamal to respond?

3. Which of the following is not a technique used to close a telephone sales call?

4. Calls made to introduce special hotel packages

5. Calls made to briefly introduce the features and services offered by the property