Section 5.3—quiz: Telephone Services

9 Questions | Total Attempts: 240

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Section 5.3quiz: Telephone Services

The telephone is a communication device used by people who are far apart from each other to hold a conversation and it was invented by Alexander Graham Bell in 1876. To find out what you know about telephone services take the quiz.


Questions and Answers
  • 1. 
    Which of the following is the way most hotels prefer to handle telephone messages for guests?
    • A. 

      Place the message slip in the guest’s mail and message rack slot until the guest requests it.

    • B. 

      Slide the message slip under the door of the guest’s room.

    • C. 

      Time-stamp the message slip, place it in an envelope, and deliver it to the guest’s room as soon as possible.

    • D. 

      Time-stamp the message slip, place it in the guest’s mail and message rack slot, and switch on any in-room message indicators.

  • 2. 
    Jayamalya has been unable to deliver a fax that was just received because the recipient, Kareem Sensbar, has already checked out of the hotel. What should she do with the fax?
    • A. 

      Mail it to Mr. Sensbar at the address he put on the registration card.

    • B. 

      Call the sender of the fax and let them know it couldn’t be delivered.

    • C. 

      Throw the fax away.

    • D. 

      Make a notation in the log book and hold it in the specified place until Mr. Sensbar calls for it.

  • 3. 
    Which of the following is not a good tip for professional telephone skills?
    • A. 

      Smile.

    • B. 

      Sit up straight.

    • C. 

      Use a high voice pitch.

    • D. 

      Match your speaking rate to the caller’s.

  • 4. 
    Which of the following information is usually not needed on a telephone message?
    • A. 

      Caller’s age

    • B. 

      Caller’s time zone

    • C. 

      Caller’s department

    • D. 

      Caller’s company

  • 5. 
    Which guest would be most likely to use a TDD?
    • A. 

      A business traveler

    • B. 

      A leisure traveler

    • C. 

      A guest with a vision impairment

    • D. 

      A guest with a hearing impairment

  • 6. 
    Match the guests with the telephone service they are most likely to use. Randy has an electronic file that must be sent to his boss
    • A. 

      E-mail

    • B. 

      TDD

    • C. 

      Voice mail

    • D. 

      Wake-up services

    • E. 

      Fax Services

  • 7. 
    Match the guests with the telephone service they are most likely to use. Veronica signed a contract that she needs to send immediately
    • A. 

      E-mail

    • B. 

      TDD

    • C. 

      Voice mail

    • D. 

      Wake-up services

    • E. 

      Fax Services

  • 8. 
    Match the guests with the telephone service they are most likely to use. Abd-al-Majid has a meeting at 7 A.M.
    • A. 

      E-mail

    • B. 

      TDD

    • C. 

      Voice mail

    • D. 

      Wake-up services

    • E. 

      Fax Services

  • 9. 
    Match the guests with the telephone service they are most likely to use. Daljeet has a speech impairment
    • A. 

      E-mail

    • B. 

      TDD

    • C. 

      Voice mail

    • D. 

      Wake-up services

    • E. 

      Fax Services