Section 1.4—quiz: Property Organization
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The demand for property organization has risen due to the need to have knowledgeable people handling the purchase and sale of property. This quiz will show you just how much you know and if you meet the threshold.
- 1.On a hotel organization chart, dotted lines indicate relationships that involve:
- A.
Direct accountability.
- B.
A high degree of communication and cooperation.
- C.
Functional equality.
- D.
Supervisory responsibility.
- 2.On a hotel organization chart, solid lines indicate relationships that involve:
- A.
Direct accountability.
- B.
A high degree of communication and cooperation.
- C.
Functional equality.
- D.
Supervisory responsibility.
- 3.An area where guests interact with employees is called:
- A.
Front of the house.
- B.
Back of the house.
- C.
Revenue center.
- D.
Support center.
- 4.In a large full-service hotel, the executive housekeeper reports to:
- A.
The general manager.
- B.
The chief engineer.
- C.
The rooms division manager.
- D.
The security director.
- 5.In a large full-service hotel, the front office manager reports to:
- A.
The general manager.
- B.
The chief engineer.
- C.
The rooms division manager.
- D.
The security director.
- 6.For each of the following departments, write in whether it is a revenue center or a support center. Security
- A.
Support
- B.
Revenue
- 7.Gift shop
- A.
Support
- B.
Revenue
- 8.Room service
- A.
Support
- B.
Revenue
- 9.Laundry
- A.
Support
- B.
Revenue
- 10.Sales
- A.
Support
- B.
Revenue
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