SBTV December 2014 Quiz

1. Ater your customer is approved for a Home Credit Card via the online application, they must wait until their plastic card is delivered in the mail before making purchases.

True

False

False. After your customer is approved for a Home Credit Card via the online application, they can use their account number and ID to make purchases on the account until their plastic card is delivered in the mail.

Explanation

False. After your customer is approved for a Home Credit Card via the online application, they can use their account number and ID to make purchases on the account until their plastic card is delivered in the mail.

2. It is recommended that every household have access to emergency supplies for a period of 72 hours.

True

False

Every household should have access to emergency supplies for a period of 72 hours because during emergencies such as natural disasters or power outages, it may take time for help to arrive. Having essential supplies like food, water, medications, and first aid kits can help ensure the safety and well-being of the household until assistance is available. It is important to be prepared and self-sufficient during these situations to minimize the impact and potential risks.

Explanation

Every household should have access to emergency supplies for a period of 72 hours because during emergencies such as natural disasters or power outages, it may take time for help to arrive. Having essential supplies like food, water, medications, and first aid kits can help ensure the safety and well-being of the household until assistance is available. It is important to be prepared and self-sufficient during these situations to minimize the impact and potential risks.

3. The 3 main categories of drills are the traditional drill, the hammer drill, and the impact driver.

True

False

The statement is true because the three main categories of drills mentioned - traditional drill, hammer drill, and impact driver - are indeed commonly recognized and used in various applications. Each type of drill has its own specific features and uses, making them distinct from one another. Therefore, the statement accurately reflects the categorization of drills into these three main types.

Explanation

The statement is true because the three main categories of drills mentioned - traditional drill, hammer drill, and impact driver - are indeed commonly recognized and used in various applications. Each type of drill has its own specific features and uses, making them distinct from one another. Therefore, the statement accurately reflects the categorization of drills into these three main types.

4. Cordless drills are now powered by lithium-ion batteries.

True

False

Cordless drills are now powered by lithium-ion batteries because these batteries offer several advantages over traditional nickel-cadmium batteries. Lithium-ion batteries are lighter, have a higher energy density, and provide a longer runtime. They also have a lower self-discharge rate and can be recharged quickly. These features make lithium-ion batteries ideal for cordless drills as they provide more power and longer usage time, resulting in improved performance and convenience for users.

Explanation

Cordless drills are now powered by lithium-ion batteries because these batteries offer several advantages over traditional nickel-cadmium batteries. Lithium-ion batteries are lighter, have a higher energy density, and provide a longer runtime. They also have a lower self-discharge rate and can be recharged quickly. These features make lithium-ion batteries ideal for cordless drills as they provide more power and longer usage time, resulting in improved performance and convenience for users.

5. Your store offers 3 types of credit cards.

True

False

False. Your store offers two types of credit cards: Commercial and Consumer.

Explanation

False. Your store offers two types of credit cards: Commercial and Consumer.

6. The Home Credit Card online auto-approved maximum limit is eight thousand dollars.

True

False

The statement is true because the Home Credit Card online system automatically approves a maximum limit of eight thousand dollars for users.

Explanation

The statement is true because the Home Credit Card online system automatically approves a maximum limit of eight thousand dollars for users.

7. An effective personal emergency kit should include:

Water coolers. (ice chests)

First aid kits.

Saws and axes.

All of the above

d. All of the above. An effective personal emergency kit should include water coolers, first aid kits, and saws and axes.

Explanation

d. All of the above. An effective personal emergency kit should include water coolers, first aid kits, and saws and axes.

8. When applying for a typical credit limit of under five thousand dollars, you must fill in every field.

True

False

False. When applying for a typical credit limit of under five thousand dollars, the mandatory information is all that’s required. These fields are bolded and easy to identify.

Explanation

False. When applying for a typical credit limit of under five thousand dollars, the mandatory information is all that’s required. These fields are bolded and easy to identify.

9. Cordless drills are commonly power rated at 12 and 20 volts.

True

False

False. Cordless powder drills are commonly rated at 12, 18, and 20 volts.

Explanation

False. Cordless powder drills are commonly rated at 12, 18, and 20 volts.

10. The Acknowledgment and Attestation form should be:

Sent home with the customer.

Filed in a secure location in your store.

Destroyed

All of the above

b. filed in a secure location in your store. The Acknowledgment and Attestation form should be filed in a secure location in your store.