What brought you to the hospital what brought you to the hospital?
Do you want to talk about why you are here?
The patient's story
Everything will be all right
What are you worried about?
What have you been told about the surgery?
Stand over the pt to assure that you can hear each other.
Within 18 inches
You should sit 4-5 feet away, rather than stand
Why is he so busy?
He will be worried about you
Is there someone else that you would like me to call for you?
Argue with them
Remain calm and in control
Get closer to show you want to comfort them