Troubleshooting is a way of identifying or diagnosing of a computer and lets you know what is wrong with your computer. There are different troubleshooting tools and the quiz below enlightens you more on the Ftt troubleshooting tool.
CPE Enabler
AMAM
Remote Control
SOEG
FTT cannot be used to troubleshoot wireless settings.
FTT Generate Key button is used to auto-generate a key.
FTT communicates with the modem to change the WEP key.
FTT displays an error message if an invalid WEP Key is entered.
SOEG
Remote Control
CPE Enabler
AMAM
Issue replacement CPE.
Suspend or reactivate a sub-account.
Change customer's offline security question and answer.
Reset customer's password.
True
False
Requires agents manually input summary notes into Siebel.
Uses troubleshooting flows that are identical to the Connectivity Issues process flow.
Performs tests to determine actual state of the customer's service.
Is required for all connectivity issues.
Select an eligible domain from the drop-down menu.
Click the Submit button when all required fields are complete.
Select the systems that FTT has directed to sync.
Type the User ID and Domain.
Continue to use FTT and follow the troubleshooting flows using the "All Green" scenario.
Close the FTT session and close the ticket.
Escalate to BBCCA.
None of items listed.
Green Check Mark - The test passed.
Black Question Mark (?) - The test had a failed outcome.
Red X - The test could not run.
All items listed.
When they did NOT resolve the customer's initial request.
When customer is delighted by our efficient customer service.
When customer's initial request is resolved.
None of items listed.
All items listed.
Click the Close button.
Click the Finish button.
Click the x button.
Processed
Pending Facilities
Complete
Work in Progress
Network Services
Testing Information
Customer Information
Troubleshooting
FTT allows only one active troubleshooting session.
FTT suspends the first session when a new session is opened.
FTT allows up to three simultaneous sessions at one time.
None of items listed.
True
False
FTT process flows
Speed.fastaccess.com
Speed Test
None of items listed
Helps customers who are connected to the Internet at the time of the call.
Helps customers who do not yet have access to the Internet.
Helps customers decide which AT&T services they need.
Helps customers create an AT&T Yahoo! account.
History
Dashboard
Test Results
Data
Unisync did not perform a sync because the databases in question are already in sync.
An error with one of the databases, a communication failure, or an unusual data problem has occurred.
The system is currently unavailable. Please try again later.
None of items listed.
There can be a maximum of 10 active sub-accounts and a maximum total of 20 suspended and active per customer.
Sub-accounts use the same Password, Passcode, and Online and Offline Security Questions and Answers as the main account.
There is a period of up to 180 days before sub-accounts are deleted.
All items listed.
Current Billing Information
Existing Ticket with BICS or BBCCA
Pending Order
Abuse
True
False
Yahoo! Portal
SBC Portal
AT&T Portal
None of items listed
Support Center
SOEG
Remote Control
AMAM
Unisync
AMAM
Remote Control
SOEG