Reflecting And Communicating Feelings

27 Questions | Total Attempts: 612

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Feeling Quizzes & Trivia

This section is intended to help one master the skill of reflecting feelings. This lesson will:1. Help to identify the other person's feelings that best describes their current state. 2. Help you to reflect feelings with the appropriate affective words. 3. Choose whether reflection of feelings is appropriate in certain situations.


Questions and Answers
  • 1. 
    Identifying the other person's emotions will help you to reflect feelings.Client: I try and I try, but I hardly ever seem to succeed.  Everytime I try to do what he wants (talking about his boss) it doesn't work out.  When I try to do things the way I think they should be done, he doesn't like that either. I just don't know what to do.What word best represents the client's feelings?
    • A. 

      Guilty

    • B. 

      Angry

    • C. 

      Frustrated

  • 2. 
    Client: (discussing a close friend)  It bothers me, and I really worry about him, I want to help, but I just can't get through to him.Choose the emotion that best describes the client's feelings?
    • A. 

      Resigned

    • B. 

      Frustrated

    • C. 

      Concerned

  • 3. 
    Client: (Discussing her recent remarriage) There is just one feeling I have when I look at him, I'm not sure I can find the word.  I feel good inside - sort of glowing-like I used to when I woke up on Christmas morning.Choose the emotion that best represents the client's feelings.
    • A. 

      Joyous

    • B. 

      Surprise

    • C. 

      Appreciated

  • 4. 
    Client: I feel deserted (his wife and children have recently left him). There is no where to turn-just nowhere.  I feel so left out.  I'm sure no one cares whether I live or die.Choose the emotion that best describes the client feelings.
    • A. 

      Depressed

    • B. 

      Apprehensive

    • C. 

      Afraid

  • 5. 
    The four questions above were examples to identify feelings...next is how to reflect back the feelings you identify..One of the most important aspect of helping others is developing the ability to reflect the identified feeling back to the person.  Client: (relating her husband's reaction to her finding a job)           He laughed at me.  My own husband just sat there and laughed at me.  I felt               like such a fool - so put down.                     Choose the best response that reflects the client's feelings.
    • A. 

      Why didn't you tell him to stop.

    • B. 

      You felt humiliated.

    • C. 

      You felt angry.

  • 6. 
    When you are reflecting feelings, notice the client's affective words, and reflect them back, or some variation of them without repeating the client's words.Client: (describing difficulties at work) I try, honestly, but I don't get anywhere.  Working hard doesn't seem to make any difference; I'm still behind.Choose the response that best reflects the client's feelings.
    • A. 

      I guess you're depressed.

    • B. 

      I guess you must feel that working hard doesn't get you anywhere.

    • C. 

      I guess you feel discouraged.

  • 7. 
    Client: (a former drug addict in rehab)  What can I do? I have no money, no skills, and no one to help me.  I should do something, but I don't know what.Choose the most appropriate response.
    • A. 

      You sound bewildered at the moment.

    • B. 

      You sound as though you've given up hope.

    • C. 

      All of that must be frightening to you.

  • 8. 
    It is appropriate to reflect the client's feelings at any time, regardless of the nature of those feelings (positive, negative, or ambivalent) and regardless of the direction of their expression (toward self, or the person helping them through a crisis).Client:  There was a time when I felt depressed, but now, thanks to you, I don't feel that way anymore.  Choose the response that best reflects the client's feelings.
    • A. 

      We still have a long way to go.

    • B. 

      You've come a long way, and you are thankful for that.

    • C. 

      You feel that I have helped you a great deal, but it was you who did all the work.

  • 9. 
    Clients may be sometime out of touch with their feelings and unable to discuss them.  When their feelings are reflected back to them, however, they become more aware of them and are able to evaluate their appropriateness.  Reflecting feeling may be defined as responding to the underlying feeling or emotional aspect of a client's response while ignoring its cognitive aspects or content.Client: (Describing a co-worker)  You should see him. He's really something! Good looking! And I have a date with him.Select the best response that reflects the client's feelings.
    • A. 

      You're excited about that!

    • B. 

      Don't get your hopes up it is only a date.

    • C. 

      So you have a date with him.

    • D. 

      What nationality is he?

    • E. 

      How old is he.

  • 10. 
    What your client says represents the content portion of a message.  You must be aware also of how the client conveys a message.  For example, the client may speak more quickly when communicating enthusiasm, more slowly when communicating discouragement, and so on.  Discussing feelings is often an important prerequisite to solving problems.  By selectively attending to and reflecting feelings you can help your clients talk about them.Client: (with her head down, speaking in a low tone)  I was going to go skiing, but my mother is coming to stay with me.
    • A. 

      It sounds as though that will be just as enjoyable.

    • B. 

      You seem unhappy about that.

    • C. 

      You must be looking forward to her arrival.

    • D. 

      Really, where are you going skiing? Wow, It's been a long time since I've been skiing.

    • E. 

      Your mother is coming to visit you, how long is she staying?

  • 11. 
    Client:  I'm glad I finally told you about it.  You seem to understand.  You seem to understand everything I tell you.  Choose the response that best reflects the client's feelings.
    • A. 

      You sound happy about that.

    • B. 

      You should have told someone about this years ago.

    • C. 

      It's a relief to be able to talk about it.

  • 12. 
    An important aspect of reflecting feelings is the ability to summarize clearly the emotional aspects of client's messages enabling them to understand and deal with their own emotions.  Client: (discussing her aging father)  I'm so worried about him.  He's working too hard.  I don't know what to do to slow him down. Choose the response that best reflects the client's feelings.
    • A. 

      You sound worried about what your father will do to himself by working too hard. You want to help him, but you don't know what to do. You're frustrated by all of this - maybe even a little angry.

    • B. 

      You're anxious and you're concerned about what can be done for your father.

    • C. 

      You sound worried. If I were you, I'd go and have a talk with the family doctor or maybe a minister.

  • 13. 
    Sometimes a client will make comments that refer to the past, present, or future events.  It is productive to reflect and explore feelings that represents the client's current emotional state.  Client: (separated from her husband 3 months ago)  When he first told me that he was going to leave me, I was very angry, but now I'm managing by myself without his help.
    • A. 

      In the future you'll be glad it worked out this way.

    • B. 

      You're really proud that you have managed by yourself.

    • C. 

      You were really angry when he first told you.

  • 14. 
    Reflect feelings that pertains to the immediate session.Client: My father was a counselor.  Boy, did I ever hate him.  I'm sure all counselors are alike.Choose the response that best reflects the client's feelings.
    • A. 

      I get the feeling you don't like counselors, including me.

    • B. 

      You must have hated your father very much.

    • C. 

      You shouldn't feel that all counselors are bad.

    • D. 

      What type of counselor was your father.

    • E. 

      Why did you hate your father?

  • 15. 
    When a client has mixed feelings rather than single feelings, one of your responsibility is to help the client to sort out their mixed feelings.Occasionally a client may say one thing with words while saying something entirely different with actions.Client: (discussing her estranged husband) I hope Joe will pay child support. He was no good, but he did provide.  I worry about what we will do if he doesn't. Choose the response that best reflects the client's feelings.
    • A. 

      It sounds as though you're depending on Joe to come through.

    • B. 

      You hope that you will have some financial support, but you're anxious because you're not sure that Joe will come through.

    • C. 

      I guess you're anxious about being left without any financial support.

  • 16. 
    Client: (a widow talking about her son, and crying)  I'm really glad my son is going away to college. Choose the best response that best reflects the client's feelings.
    • A. 

      You must be extremely proud of him. What college will he be attending?

    • B. 

      You're unhappy about his decision to go to college.

    • C. 

      You're happy about him going to college, but you'll be lonely without him.

  • 17. 
    Client: (fidgeting in his chair and wringing his hands) I'm glad I got to see you today. Choose the response that best reflects the client's feelings.
    • A. 

      You're pleased to be here, but you're somewhat anxious at the same time.

    • B. 

      I'm glad you were able to see me.

    • C. 

      You seem to be fairly anxious today.

  • 18. 
    Client:(smiling pleasantly) He doesn't know what the word share means. He believes that what's his is his and what's mine is his, too.Choose the best response that best reflect's the client's feelings.
    • A. 

      I'm puzzled, you're smiling, but you sound so resentful.

    • B. 

      And you don't agree with that I suppose.

    • C. 

      Because you are smiling, I get the feeling that his attitude doesn't bother you very much.

  • 19. 
    Reflection of feeling can help a client who is finding it difficult to continue talking.Client: (was talking then became silent, started to fidget in her seat)
    • A. 

      Did you want to talk to me about something?

    • B. 

      You seem anxious about what it is you want to discuss with me.

    • C. 

      Tell the client you will continue to do your work, because you realize she must not have anything else to say.

    • D. 

      Start up a conversation with the client to break the silence.

  • 20. 
    These introductory phrases can provide some variation when talking to a client to reflect feelings:  It seems....  You believe......   It sounds like.....  In other words, you feel........     I gather that.....  You really are.......  In your own experience you will come across other introductory phrases..1. I'm fed up with my father he is always telling me what to do?
    • A. 

      You sound irritated (angry, hostile).

  • 21. 
    2. The future looks very good; I'm looking forward to it.
    • A. 

      You're really hopeful (optimistic, happy) about your future.

  • 22. 
    3. I can't stand those long lines in the bank.
    • A. 

      Waiting makes you feel very impatient (fed up, annoyed)

  • 23. 
    4. It's going to be great, I can't wait to get started.
    • A. 

      You sound excited (eager).

  • 24. 
    Points to remember about reflecting feelings.  WHEN IDENTIFYING FEELINGS
    • A. 

      Attend to the affect component of what the client says.

    • B. 

      Attend to the client's behavior (posture, voice tone, rate of delivery, and other mannerisms.

    • C. 

      Use a wide range of words to label emotions appropriately.

    • D. 

      Identify the full range of the client emotions.

  • 25. 
    WHEN REFLECTING FEELINGS.
    • A. 

      Use an appropriate introductory phrase followed by a clear and concise summary of the feelings the client seems to be experiencing.

    • B. 

      Refect mixed emotions.

    • C. 

      Don't repeat the client's exact words.

    • D. 

      Focus on current feelings using the present tense.

    • E. 

      Use a wide range of introductory phrases.