Rebranding Trivia Test # 2

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Hbblount
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Quizzes Created: 1 | Total Attempts: 58
| Attempts: 58
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  • 1/10 Questions

    What major rebranding event will occur may 24, 2010?

    • Official CredAbility launch
    • Nothing significant
    • Agency pre-launch celebration
    • Agency-wide rebranding training
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Rebranding Trivia Test # 2 - Quiz
About This Quiz

Test staff awareness and knowledge of key events, policy and procedure changes, and client impact of rebranding efforts and launch.

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  • 2. 

    Why is the agency becoming CredAbility?

    • Gain unrestricted access to the international marketplace

    • Associate itself with bad actors in the industry

    • Advertise in local footprint

    • Become a national center of excellence in credit counseling and education

    Correct Answer
    A. Become a national center of excellence in credit counseling and education
    Explanation
    The agency is becoming CredAbility in order to become a national center of excellence in credit counseling and education. This suggests that the agency wants to establish itself as a leading organization in providing high-quality credit counseling and educational services. By rebranding as CredAbility, they aim to enhance their reputation and credibility in this field, attracting more clients and becoming a trusted resource for individuals seeking assistance with credit-related matters.

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  • 3. 

    In relationship to the question about the major event to occur on May 24, 2010, what is staff's primary responsiblity?

    • Inform all clients of the historical event

    • Take copious notes and ensure compliance

    • Mandatory attendance, unless otherwise approved absence

    • None of the above

    Correct Answer
    A. Mandatory attendance, unless otherwise approved absence
    Explanation
    The staff's primary responsibility in relation to the major event on May 24, 2010, is to have mandatory attendance, unless there is an approved absence. This means that all staff members are required to be present at the event unless they have been granted permission to be absent. This ensures that all staff members are present and available for any tasks or responsibilities related to the event.

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  • 4. 

    Generally, when will the use of current CCCS-branded material will be prohibited by new agency rebranding policies? 

    • Two weeks is Ok; however, two months after the launch date should very limited

    • Until all old materials are completed exhausted

    • Documents that go directly to clients must be changed by year end

    • Decision is left to the discretion of the department vice presidents

    Correct Answer
    A. Two weeks is Ok; however, two months after the launch date should very limited
    Explanation
    The use of current CCCS-branded material will generally be prohibited by new agency rebranding policies two weeks after the launch date. However, after two months, the use of such material should be very limited.

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  • 5. 

    With the launch of the new brand what will the Authorization for Services form be called?

    • Counseling Summary

    • Agreement for Services

    • Post Couseling Package

    • The form will not change

    Correct Answer
    A. Agreement for Services
    Explanation
    The correct answer is "Agreement for Services" because when a new brand is launched, the Authorization for Services form will be renamed to reflect the new branding. This form is used to establish an agreement between the service provider and the client regarding the services that will be provided.

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  • 6. 

    The agency's new website will allow the agency to do which of the following?

    • Serve more people more efficiently

    • Enhance security by limiting the number client/consumer referrals

    • Become the definitive online destination for credit restoration

    • Enjoy multiple ways to sign on to agency's internet

    Correct Answer
    A. Serve more people more efficiently
    Explanation
    The agency's new website will allow them to serve more people more efficiently. This means that the website will enable the agency to reach and assist a larger number of individuals in a more effective and streamlined manner.

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  • 7. 

    Which of the following subnames will be placed directly under "CredAbility" for all regional and branch office signage after the launch? 

    • Nonprofit Credit Counseling & Education

    • CCCS

    • The Consumer Credit Counseling Agency of " name of regional location"

    • No subnames will be authorized

    Correct Answer
    A. The Consumer Credit Counseling Agency of " name of regional location"
    Explanation
    The correct answer is "The Consumer Credit Counseling Agency of 'name of regional location'". This subname will be placed directly under "CredAbility" for all regional and branch office signage after the launch.

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  • 8. 

    The commonly used term "DMP deposit" will be changed to which of the following after the rebranding launch date?

    • Deposit

    • Payment

    • DMP payment

    • TFO deposit

    Correct Answer
    A. Payment
    Explanation
    After the rebranding launch date, the term "DMP deposit" will be changed to "payment." This suggests that the rebranding will involve a shift in terminology, where the term "deposit" will be replaced with "payment" in reference to DMP (Data Management Platform) transactions.

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  • 9. 

    When will the agency generally stop accepting payments made to "CCCS of Greater Atlanta?" 

    • No deadline will be imposed

    • Immediately after the rebranding launch date

    • December 31, 2010

    • August 31, 2010

    Correct Answer
    A. August 31, 2010
    Explanation
    The agency will generally stop accepting payments made to "CCCS of Greater Atlanta" on August 31, 2010.

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  • 10. 

    Which of the following statements is true concerning the change to CredAbility?

    • Agency will eliminate competition

    • Showcase multiple lines of services

    • Change business approach and practices

    • A true celebration of the people of the agency

    Correct Answer
    A. A true celebration of the people of the agency
    Explanation
    The correct answer is "a true celebration of the people of the agency." This suggests that the change to CredAbility involves acknowledging and appreciating the individuals within the agency. This could mean recognizing their contributions, achievements, or unique qualities. It implies a positive and uplifting atmosphere within the agency, where the focus is on the people and their success.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 14, 2010
    Quiz Created by
    Hbblount
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