Rebranding Trivia Test # 2

10 Questions | Total Attempts: 34

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Rebranding Trivia Test # 2 - Quiz

Test staff awareness and knowledge of key events, policy and procedure changes, and client impact of rebranding efforts and launch.


Questions and Answers
  • 1. 
    Generally, when will the use of current CCCS-branded material will be prohibited by new agency rebranding policies? 
    • A. 

      Two weeks is Ok; however, two months after the launch date should very limited

    • B. 

      Until all old materials are completed exhausted

    • C. 

      Documents that go directly to clients must be changed by year end

    • D. 

      Decision is left to the discretion of the department vice presidents

  • 2. 
    Which of the following subnames will be placed directly under "CredAbility" for all regional and branch office signage after the launch? 
    • A. 

      Nonprofit Credit Counseling & Education

    • B. 

      CCCS

    • C. 

      The Consumer Credit Counseling Agency of " name of regional location"

    • D. 

      No subnames will be authorized

  • 3. 
    With the launch of the new brand what will the Authorization for Services form be called?
    • A. 

      Counseling Summary

    • B. 

      Agreement for Services

    • C. 

      Post Couseling Package

    • D. 

      The form will not change

  • 4. 
    Why is the agency becoming CredAbility?
    • A. 

      Gain unrestricted access to the international marketplace

    • B. 

      Associate itself with bad actors in the industry

    • C. 

      Advertise in local footprint

    • D. 

      Become a national center of excellence in credit counseling and education

  • 5. 
    What major rebranding event will occur may 24, 2010?
    • A. 

      Official CredAbility launch

    • B. 

      Nothing significant

    • C. 

      Agency pre-launch celebration

    • D. 

      Agency-wide rebranding training

  • 6. 
    The agency's new website will allow the agency to do which of the following?
    • A. 

      Serve more people more efficiently

    • B. 

      Enhance security by limiting the number client/consumer referrals

    • C. 

      Become the definitive online destination for credit restoration

    • D. 

      Enjoy multiple ways to sign on to agency's internet

  • 7. 
    In relationship to the question about the major event to occur on May 24, 2010, what is staff's primary responsiblity?
    • A. 

      Inform all clients of the historical event

    • B. 

      Take copious notes and ensure compliance

    • C. 

      Mandatory attendance, unless otherwise approved absence

    • D. 

      None of the above

  • 8. 
    Which of the following statements is true concerning the change to CredAbility?
    • A. 

      Agency will eliminate competition

    • B. 

      Showcase multiple lines of services

    • C. 

      Change business approach and practices

    • D. 

      A true celebration of the people of the agency

  • 9. 
    The commonly used term "DMP deposit" will be changed to which of the following after the rebranding launch date?
    • A. 

      Deposit

    • B. 

      Payment

    • C. 

      DMP payment

    • D. 

      TFO deposit

  • 10. 
    When will the agency generally stop accepting payments made to "CCCS of Greater Atlanta?" 
    • A. 

      No deadline will be imposed

    • B. 

      Immediately after the rebranding launch date

    • C. 

      December 31, 2010

    • D. 

      August 31, 2010

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