Rebranding Trivia Test # 2
Test staff awareness and knowledge of key events, policy and procedure changes, and client impact of rebranding efforts and launch.
- 1.Generally, when will the use of current CCCS-branded material will be prohibited by new agency rebranding policies?
- A.
Two weeks is Ok; however, two months after the launch date should very limited
- B.
Until all old materials are completed exhausted
- C.
Documents that go directly to clients must be changed by year end
- D.
Decision is left to the discretion of the department vice presidents
- 2.Which of the following subnames will be placed directly under "CredAbility" for all regional and branch office signage after the launch?
- A.
Nonprofit Credit Counseling & Education
- B.
CCCS
- C.
The Consumer Credit Counseling Agency of " name of regional location"
- D.
No subnames will be authorized
- 3.With the launch of the new brand what will the Authorization for Services form be called?
- A.
Counseling Summary
- B.
Agreement for Services
- C.
Post Couseling Package
- D.
The form will not change
- 4.Why is the agency becoming CredAbility?
- A.
Gain unrestricted access to the international marketplace
- B.
Associate itself with bad actors in the industry
- C.
Advertise in local footprint
- D.
Become a national center of excellence in credit counseling and education
- 5.What major rebranding event will occur may 24, 2010?
- A.
Official CredAbility launch
- B.
Nothing significant
- C.
Agency pre-launch celebration
- D.
Agency-wide rebranding training
- 6.The agency's new website will allow the agency to do which of the following?
- A.
Serve more people more efficiently
- B.
Enhance security by limiting the number client/consumer referrals
- C.
Become the definitive online destination for credit restoration
- D.
Enjoy multiple ways to sign on to agency's internet
- 7.In relationship to the question about the major event to occur on May 24, 2010, what is staff's primary responsiblity?
- A.
Inform all clients of the historical event
- B.
Take copious notes and ensure compliance
- C.
Mandatory attendance, unless otherwise approved absence
- D.
None of the above
- 8.Which of the following statements is true concerning the change to CredAbility?
- A.
Agency will eliminate competition
- B.
Showcase multiple lines of services
- C.
Change business approach and practices
- D.
A true celebration of the people of the agency
- 9.The commonly used term "DMP deposit" will be changed to which of the following after the rebranding launch date?
- A.
Deposit
- B.
Payment
- C.
DMP payment
- D.
TFO deposit
- 10.When will the agency generally stop accepting payments made to "CCCS of Greater Atlanta?"
- A.
No deadline will be imposed
- B.
Immediately after the rebranding launch date
- C.
December 31, 2010
- D.
August 31, 2010
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