1.
Generally, when will the use of current CCCS-branded material will be prohibited by new agency rebranding policies?
Correct Answer
A. Two weeks is Ok; however, two months after the launch date should very limited
Explanation
The use of current CCCS-branded material will generally be prohibited by new agency rebranding policies two weeks after the launch date. However, after two months, the use of such material should be very limited.
2.
Which of the following subnames will be placed directly under "CredAbility" for all regional and branch office signage after the launch?
Correct Answer
C. The Consumer Credit Counseling Agency of " name of regional location"
Explanation
The correct answer is "The Consumer Credit Counseling Agency of 'name of regional location'". This subname will be placed directly under "CredAbility" for all regional and branch office signage after the launch.
3.
With the launch of the new brand what will the Authorization for Services form be called?
Correct Answer
B. Agreement for Services
Explanation
The correct answer is "Agreement for Services" because when a new brand is launched, the Authorization for Services form will be renamed to reflect the new branding. This form is used to establish an agreement between the service provider and the client regarding the services that will be provided.
4.
Why is the agency becoming CredAbility?
Correct Answer
D. Become a national center of excellence in credit counseling and education
Explanation
The agency is becoming CredAbility in order to become a national center of excellence in credit counseling and education. This suggests that the agency wants to establish itself as a leading organization in providing high-quality credit counseling and educational services. By rebranding as CredAbility, they aim to enhance their reputation and credibility in this field, attracting more clients and becoming a trusted resource for individuals seeking assistance with credit-related matters.
5.
What major rebranding event will occur may 24, 2010?
Correct Answer
C. Agency pre-launch celebration
Explanation
On May 24, 2010, there will be an agency pre-launch celebration. This suggests that the agency is undergoing a rebranding process and is preparing to officially launch their new image. The celebration indicates that the agency is excited and eager to showcase their rebranding efforts to the public and possibly their employees. It is a significant event that signifies a major change in the agency's identity and positioning.
6.
The agency's new website will allow the agency to do which of the following?
Correct Answer
A. Serve more people more efficiently
Explanation
The agency's new website will allow them to serve more people more efficiently. This means that the website will enable the agency to reach and assist a larger number of individuals in a more effective and streamlined manner.
7.
In relationship to the question about the major event to occur on May 24, 2010, what is staff's primary responsiblity?
Correct Answer
C. Mandatory attendance, unless otherwise approved absence
Explanation
The staff's primary responsibility in relation to the major event on May 24, 2010, is to have mandatory attendance, unless there is an approved absence. This means that all staff members are required to be present at the event unless they have been granted permission to be absent. This ensures that all staff members are present and available for any tasks or responsibilities related to the event.
8.
Which of the following statements is true concerning the change to CredAbility?
Correct Answer
D. A true celebration of the people of the agency
Explanation
The correct answer is "a true celebration of the people of the agency." This suggests that the change to CredAbility involves acknowledging and appreciating the individuals within the agency. This could mean recognizing their contributions, achievements, or unique qualities. It implies a positive and uplifting atmosphere within the agency, where the focus is on the people and their success.
9.
The commonly used term "DMP deposit" will be changed to which of the following after the rebranding launch date?
Correct Answer
B. Payment
Explanation
After the rebranding launch date, the term "DMP deposit" will be changed to "payment." This suggests that the rebranding will involve a shift in terminology, where the term "deposit" will be replaced with "payment" in reference to DMP (Data Management Platform) transactions.
10.
When will the agency generally stop accepting payments made to "CCCS of Greater Atlanta?"
Correct Answer
D. August 31, 2010
Explanation
The agency will generally stop accepting payments made to "CCCS of Greater Atlanta" on August 31, 2010.