Rebranding Trivia Test # 2
Test staff awareness and knowledge of key events, policy and procedure changes, and client impact of rebranding efforts and launch.
- 1.
Generally, when will the use of current CCCS-branded material will be prohibited by new agency rebranding policies?
- A.
Two weeks is Ok; however, two months after the launch date should very limited
- B.
Until all old materials are completed exhausted
- C.
Documents that go directly to clients must be changed by year end
- D.
Decision is left to the discretion of the department vice presidents
Correct Answer
A. Two weeks is Ok; however, two months after the launch date should very limitedExplanation
The use of current CCCS-branded material will generally be prohibited by new agency rebranding policies two weeks after the launch date. However, after two months, the use of such material should be very limited.Rate this question:
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- 2.
Which of the following subnames will be placed directly under "CredAbility" for all regional and branch office signage after the launch?
- A.
Nonprofit Credit Counseling & Education
- B.
CCCS
- C.
The Consumer Credit Counseling Agency of " name of regional location"
- D.
No subnames will be authorized
Correct Answer
C. The Consumer Credit Counseling Agency of " name of regional location"Explanation
The correct answer is "The Consumer Credit Counseling Agency of 'name of regional location'". This subname will be placed directly under "CredAbility" for all regional and branch office signage after the launch.Rate this question:
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- 3.
With the launch of the new brand what will the Authorization for Services form be called?
- A.
Counseling Summary
- B.
Agreement for Services
- C.
Post Couseling Package
- D.
The form will not change
Correct Answer
B. Agreement for ServicesExplanation
The correct answer is "Agreement for Services" because when a new brand is launched, the Authorization for Services form will be renamed to reflect the new branding. This form is used to establish an agreement between the service provider and the client regarding the services that will be provided.Rate this question:
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- 4.
Why is the agency becoming CredAbility?
- A.
Gain unrestricted access to the international marketplace
- B.
Associate itself with bad actors in the industry
- C.
Advertise in local footprint
- D.
Become a national center of excellence in credit counseling and education
Correct Answer
D. Become a national center of excellence in credit counseling and educationExplanation
The agency is becoming CredAbility in order to become a national center of excellence in credit counseling and education. This suggests that the agency wants to establish itself as a leading organization in providing high-quality credit counseling and educational services. By rebranding as CredAbility, they aim to enhance their reputation and credibility in this field, attracting more clients and becoming a trusted resource for individuals seeking assistance with credit-related matters.Rate this question:
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- 5.
What major rebranding event will occur may 24, 2010?
- A.
Official CredAbility launch
- B.
Nothing significant
- C.
Agency pre-launch celebration
- D.
Agency-wide rebranding training
Correct Answer
C. Agency pre-launch celebrationExplanation
On May 24, 2010, there will be an agency pre-launch celebration. This suggests that the agency is undergoing a rebranding process and is preparing to officially launch their new image. The celebration indicates that the agency is excited and eager to showcase their rebranding efforts to the public and possibly their employees. It is a significant event that signifies a major change in the agency's identity and positioning.Rate this question:
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- 6.
The agency's new website will allow the agency to do which of the following?
- A.
Serve more people more efficiently
- B.
Enhance security by limiting the number client/consumer referrals
- C.
Become the definitive online destination for credit restoration
- D.
Enjoy multiple ways to sign on to agency's internet
Correct Answer
A. Serve more people more efficientlyExplanation
The agency's new website will allow them to serve more people more efficiently. This means that the website will enable the agency to reach and assist a larger number of individuals in a more effective and streamlined manner.Rate this question:
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- 7.
In relationship to the question about the major event to occur on May 24, 2010, what is staff's primary responsiblity?
- A.
Inform all clients of the historical event
- B.
Take copious notes and ensure compliance
- C.
Mandatory attendance, unless otherwise approved absence
- D.
None of the above
Correct Answer
C. Mandatory attendance, unless otherwise approved absenceExplanation
The staff's primary responsibility in relation to the major event on May 24, 2010, is to have mandatory attendance, unless there is an approved absence. This means that all staff members are required to be present at the event unless they have been granted permission to be absent. This ensures that all staff members are present and available for any tasks or responsibilities related to the event.Rate this question:
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- 8.
Which of the following statements is true concerning the change to CredAbility?
- A.
Agency will eliminate competition
- B.
Showcase multiple lines of services
- C.
Change business approach and practices
- D.
A true celebration of the people of the agency
Correct Answer
D. A true celebration of the people of the agencyExplanation
The correct answer is "a true celebration of the people of the agency." This suggests that the change to CredAbility involves acknowledging and appreciating the individuals within the agency. This could mean recognizing their contributions, achievements, or unique qualities. It implies a positive and uplifting atmosphere within the agency, where the focus is on the people and their success.Rate this question:
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- 9.
The commonly used term "DMP deposit" will be changed to which of the following after the rebranding launch date?
- A.
Deposit
- B.
Payment
- C.
DMP payment
- D.
TFO deposit
Correct Answer
B. PaymentExplanation
After the rebranding launch date, the term "DMP deposit" will be changed to "payment." This suggests that the rebranding will involve a shift in terminology, where the term "deposit" will be replaced with "payment" in reference to DMP (Data Management Platform) transactions.Rate this question:
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- 10.
When will the agency generally stop accepting payments made to "CCCS of Greater Atlanta?"
- A.
No deadline will be imposed
- B.
Immediately after the rebranding launch date
- C.
December 31, 2010
- D.
August 31, 2010
Correct Answer
D. August 31, 2010Explanation
The agency will generally stop accepting payments made to "CCCS of Greater Atlanta" on August 31, 2010.Rate this question:
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Mar 20, 2023Quiz Edited by
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May 14, 2010Quiz Created by
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