The Retail Flooring Consumer
7 Questions
| Total Attempts: 75
The Retail Flooring Consumer.
Questions and Answers
- 1.First and foremost, realize that flooring is a _______ purchase for the customer. As previously mentioned, it may be the third or fourth largest investment after a house and car which an individual makes.
- 2.The average consumer is very comfortable in making decorating decisions.
- A.
True
- B.
False
- 3.What is considered to be the customer’s biggest fear?
- A.
Spending a larger amount of money
- B.
Making a mistake
- C.
Something new will be introduced that is better
- 4.What are the cunsumers key buying attitudes & habits?
- A.
Shops 2-3 stores
- B.
Stressful
- C.
Not comfortable making decorating decisions
- D.
It's a major investment
- E.
Fear of making a mistake they will have to live with
- 5.What are the key thoughts that will consciously affect the actual buying process?
- A.
Store Location
- B.
Customer Service
- C.
Holiday Season
- D.
Price
- E.
Color
- F.
Durability
- 6.What are the five key reasons that a retail customer does not buy?
- A.
No Time
- B.
No Need
- C.
No Reason
- D.
No Hurry
- E.
No Product
- F.
No Money
- G.
No Purpose
- H.
No Trust
- 7.The sales professional’s slight edge is often because he sell’s from the customer’s point of _____
Questions: 30 | Attempts: 29763 | Last updated: Jun 15, 2021
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