The Retail Flooring Consumer

7 Questions | By Jeffer4205 | Last updated: Mar 21, 2022 | Total Attempts: 87

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The Retail Flooring Consumer.

Questions and Answers

1.

First and foremost, realize that flooring is a _______ purchase for the customer. As previously mentioned, it may be the third or fourth largest investment after a house and car which an individual makes.
2.

The average consumer is very comfortable in making decorating decisions.
- A.
  
  True
- B.
  
  False
3.

What is considered to be the customer’s biggest fear?
- A.
  
  Spending a larger amount of money
- B.
  
  Making a mistake
- C.
  
  Something new will be introduced that is better
4.

What are the key thoughts that will consciously affect the actual buying process?
- A.
  
  Store Location
- B.
  
  Customer Service
- C.
  
  Holiday Season
- D.
  
  Price
- E.
  
  Color
- F.
  
  Durability
5.

What are the five key reasons that a retail customer does not buy?
- A.
  
  No Time
- B.
  
  No Need
- C.
  
  No Reason
- D.
  
  No Hurry
- E.
  
  No Product
- F.
  
  No Money
- G.
  
  No Purpose
- H.
  
  No Trust
6.

The sales professional’s slight edge is often because he sell’s from the customer’s point of _____
7.

What are the cunsumers key buying attitudes & habits?
- A.
  
  Shops 2-3 stores
- B.
  
  Stressful
- C.
  
  Not comfortable making decorating decisions
- D.
  
  It's a major investment
- E.
  
  Fear of making a mistake they will have to live with

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