Quiz 5 - Product Questions, Change Orders, Virtual Terminal

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1. When a customer calls and wants to change an order we _________.
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Quiz 5 - Product Questions, Change Orders, Virtual Terminal - Quiz

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2. Customers calling to ask questions about products never expect that you will be an expert on the subject.
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3. When changing an order, editing the customer's billing and shipping information is done differently than changing the items a customer has purchased.
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4. Which of the following statements is/are true?
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5. We use Virtual Terminal to _________.
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6. When a customer calls to ask a question about a product, the FIRST thing you should do is __________.
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  • Mar 19, 2022
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  • Jul 28, 2010
    Quiz Created by
    Dclarksean
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When a customer calls and wants to change an order we _________.
Customers calling to ask questions about products never expect that...
When changing an order, editing the customer's billing and...
Which of the following statements is/are true?
We use Virtual Terminal to _________.
When a customer calls to ask a question about a product, the FIRST...
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