Quiz 5 - Product Questions, Change Orders, Virtual Terminal
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Customers calling to ask questions about products never expect that you will be an expert on the subject.
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True
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False
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- 2.
When a customer calls and wants to change an order we _________.
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Are not allowed to make changes to orders once they are placed.
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Can always make changes to orders after they are placed.
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Can only make changes before a label is generated for shipment.
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Hang up the phone and hope they call someone else.
Correct Answer
A. Can only make changes before a label is generated for shipment. -
- 3.
When changing an order, editing the customer's billing and shipping information is done differently than changing the items a customer has purchased.
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True
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False
Correct Answer
A. True -
- 4.
Which of the following statements is/are true?
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If you can add a product to our shopping cart, it is in stock.
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If an item is out of stock, there will ALWAYS be an expected 'back in stock' date listed.
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We should always offer to enter the customer's email address to be notified when an item is back in stock.
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Both A and C
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All of the above
Correct Answer
A. Both A and C -
- 5.
We use Virtual Terminal to _________.
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Charge all customer orders
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Preauthorize charges only, not charge them.
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Attempt to charge credit cards that are declined through our automated system.
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All of the above
Correct Answer
A. Attempt to charge credit cards that are declined through our automated system. -
- 6.
When a customer calls to ask a question about a product, the FIRST thing you should do is __________.
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Ask a supervisor.
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Read the product description and use a little common sense.
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Check out secondary Product Notes system.
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Run down to the warehouse and grab the costume to look at.
Correct Answer
A. Read the product description and use a little common sense. -
Quiz Review Timeline (Updated): Mar 19, 2022 +
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Current Version
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Mar 19, 2022Quiz Edited by
ProProfs Editorial Team -
Jul 28, 2010Quiz Created by
Dclarksean
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