Test On Software Quality Assurance! Trivia Questions Quiz

To move a database from one account to another, agents need to execute the "Search for Database" tool from CSFE. This tool allows agents to search for the specific database they want to move and retrieve its information. By using this tool, agents can locate the database and proceed with the necessary steps to transfer it to another account.

The statement suggests that if a customer has purchased SSL with the company, then the company will install a dedicated SSL to www.domain.com. This implies that the company offers SSL installation services and is committed to providing dedicated SSL to its customers who have made a purchase. Therefore, the answer "True" indicates that the statement is correct.

When escalating sales-related issues, agents should mention contact details of the customer in the Polaris ticket. This is important because it allows the next level of support or management to easily reach out to the customer and address their concerns. Including contact details ensures effective communication and follow-up, leading to a quicker resolution of the sales-related issues.

The correct answer is Tracy Lindley. Tracy Lindley is the agent who should be contacted for escalating design service issues.

The correct answer is to inform the customer to point the A record to us by contacting his existing DNS provider or hosting provider. This is because the A record is responsible for mapping a domain name to the IP address of the server hosting the website. By pointing the A record to us, the customer ensures that their domain is correctly directed to our hosting services. This can be done by contacting their existing DNS provider or hosting provider to make the necessary changes.

If customers complain about a malware attack on their websites, it should be escalated to Tier3. This suggests that Tier3 is the appropriate level or department within the organization that handles such issues. Tier3 is likely to have the necessary expertise and resources to effectively address and resolve malware attacks on websites.

The correct answer is ".dmp". The file extension ".dmp" is commonly used for a database backup file. It stands for "dump" and typically contains a complete copy of the database's structure and data. This file format is often used in Oracle databases.

Agents do need to change the password in order to check the website publishing issues. This is because if they do not change the password, they will not have access to the website and therefore will not be able to identify or resolve any publishing issues that may be present.

If a VPS customer is experiencing an issue with the website and the exact domain name is not known, it is not necessary to escalate the issue to the Tier2 pool. The Tier1 support staff can still assist the customer by troubleshooting the issue based on the information provided by the customer. Escalation to Tier2 would only be required if the Tier1 support staff is unable to resolve the issue or if it requires further expertise.

When a customer contacts us regarding a website issue, agents need to check the Whois details and A record. The Whois database provides information about the domain name, such as the owner, registration date, and contact information. By checking the Whois details, agents can gather important information about the domain and potentially identify any issues related to it. Additionally, the A record is a type of DNS record that maps a domain name to its corresponding IP address. By checking the A record, agents can verify if the domain is correctly pointing to the correct server.