Processing Payments
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Answer questions regarding: checking or savings account payments over the phone. Credit and debit card payments over the phone. Recurring payments. Payments using MoneyGram, Western Union, American Payment Systems, and Global Express. Verifying that payments were made using MoneyGram, Western Union, American Payment Systems, and Global Express. Self-service options. Mail in payments.
- 1.What are the 2 main actions in taking a checking or savings account payments over the phone?
- A.
Verify enrollment & Process payment
- B.
Enroll account & Process payment
- C.
Verify payment & process enrollment
- 2.We accept credit card payments except from:
- A.
Visa
- B.
Mastercard
- C.
Discovery card
- D.
American express
- E.
Diner's card
- 3.Recurring Direct Debit (RDD): Allows Sprint to automatically charge the balance in full to a debit card on a recurring monthly basis.
- A.
True
- B.
False
- 4.Customers can enroll in recurring payment program except thru:
- A.
Www.sprint.com
- B.
Through specialist via email
- C.
Through specialist via mail
- D.
Through specialist via fax
- 5.Payments made via moneygram will be posted in Ensemble within _____ after payment is made.
- A.
5 to 10 minutes
- B.
24 to 72 hours
- C.
2 to 4 hours
- D.
3 to 5 days
- 6.Receive code for moneygram
- A.
3742
- B.
3247
- C.
3372
- D.
3472
- 7.How many digits is the moneygram reference #?
- A.
8 digits
- B.
5 digits
- C.
16 digits
- D.
10 digits
- 8.How much is the processing fee for Western union payment?
- A.
$25.00
- B.
$12.95
- C.
$15.00
- 9.To sign-up for PRE-CASH card, the customer is required to give the retail store location the following info except:
- A.
BAN
- B.
Name
- C.
Ptn
- D.
SSN
- E.
Billing address
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