P&p Quiz #79: Tis

7 Questions | Total Attempts: 36

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P&p Quiz #79: Tis

Please review the TIS User's Guide to successfully complete this quiz.


Questions and Answers
  • 1. 
    You will notice that there are two tabs at the top of the page when you first log into TIS. They include Home and ________. You will need to click on the ______ tab to bring up the proper search screen below
    • A. 

      TIS, TIS

    • B. 

      Reference Information, Reference Information

    • C. 

      Technical Information, Technical Information

  • 2. 
    You search for information by vehicle Division, Model, and _____ by making the proper selections in the dropdown fields in the upper left corner of the page.
    • A. 

      Selling Dealer Location

    • B. 

      VIN

    • C. 

      Year

  • 3. 
    True or False: You can also search TIS using keywords to locate specific information such as instructions for Keys, Tires, Warning Lights, etc.
    • A. 

      True

    • B. 

      False

  • 4. 
    You may also search for information by using the _______ Index. 
    • A. 

      Numerical

    • B. 

      Alphabetical

    • C. 

      Navigation

  • 5. 
    TIS Tip: Be as _______ as you can in your phrasing.  
    • A. 

      Exact

    • B. 

      Correct

    • C. 

      Vague

  • 6. 
    True or False: You do not have to become comfortable in the application and use it.  
    • A. 

      True

    • B. 

      False

  • 7. 
    True or False: Per our P&P, if we do not have a paper copy of an owner's manual and it is late, after hours, or on a weekend, and a dealership is open in a different state, we can transfer the customer to an out of state dealer to assist (example: Calling Lexus of Glendale for a customer who lives in New York).
    • A. 

      True

    • B. 

      False