P&p Quiz #75: Low Tire Pressure Warning Lights

1. If the Lexus owner is worried that they can't ______ drive their vehicle with the low tire pressure warning light on, then please offer to arrange a transport to a Lexus dealership.

Unsafely

Safely

If the Lexus owner is worried that they can't safely drive their vehicle with the low tire pressure warning light on, it implies that driving the vehicle in its current condition may pose a risk. Therefore, offering to arrange transport to a Lexus dealership would ensure the owner's safety and prevent any potential accidents or further damage to the vehicle.

Explanation

If the Lexus owner is worried that they can't safely drive their vehicle with the low tire pressure warning light on, it implies that driving the vehicle in its current condition may pose a risk. Therefore, offering to arrange transport to a Lexus dealership would ensure the owner's safety and prevent any potential accidents or further damage to the vehicle.

2. Ask the Lexus customer to first do a ______ inspection to see if any of the tires appear low.

Dealer

Visual

Service Station

The correct answer is "Visual". In this context, the question is asking the Lexus customer to visually inspect the tires to see if any of them appear low. This means that the customer should visually examine the tires to check if they are properly inflated or if any of them seem to have low air pressure. The other options, "Dealer" and "Service Station," do not make sense in this context as they do not involve the customer directly inspecting the tires themselves.

Explanation

The correct answer is "Visual". In this context, the question is asking the Lexus customer to visually inspect the tires to see if any of them appear low. This means that the customer should visually examine the tires to check if they are properly inflated or if any of them seem to have low air pressure. The other options, "Dealer" and "Service Station," do not make sense in this context as they do not involve the customer directly inspecting the tires themselves.

3. If a light service technician calls in requesting a case # after the fact, please explain to them (politely & professionally) that we are ________ to give them a case number.

Able

Unable

We are unable to give them a case number, as the service they provided is not part of the Lexus Roadside Assistance program. If the dealer argues with you or asks you to list it as a different service that was provided instead of what was originally stated (i.e., "If you won't cover programming the garage door, say it was a jump start"), please create a case for documentation purposes only and send Kelly McConachie an email so she can address it directly with the dealership. You do not need to provide that case number to the technician.

Explanation

We are unable to give them a case number, as the service they provided is not part of the Lexus Roadside Assistance program. If the dealer argues with you or asks you to list it as a different service that was provided instead of what was originally stated (i.e., "If you won't cover programming the garage door, say it was a jump start"), please create a case for documentation purposes only and send Kelly McConachie an email so she can address it directly with the dealership. You do not need to provide that case number to the technician.

4. Where is the tire gauge located?

Took Kit

Trunk

Glove Compartment

The tire gauge is located in the tool kit.

Explanation

The tire gauge is located in the tool kit.

5. If the tire pressures is low in a tire, please recommend a _______ and set up the appropriate service.

Air Delivery

Transport

Tire Change

If the tire pressures are low in a tire, it is recommended to perform a tire change. This means replacing the current tire with a new one that has the correct pressure. This is necessary to ensure the safety and proper functioning of the vehicle. The other options, air delivery and transport, do not address the issue of low tire pressure and are not appropriate services in this situation.

Explanation

If the tire pressures are low in a tire, it is recommended to perform a tire change. This means replacing the current tire with a new one that has the correct pressure. This is necessary to ensure the safety and proper functioning of the vehicle. The other options, air delivery and transport, do not address the issue of low tire pressure and are not appropriate services in this situation.

6. True or False: Please dispatch cases to light service technicians to calibrate a vehicle or assist with low tire pressure warning light situations.

True

False

Please do not dispatch cases to light service technicians to calibrate a vehicle or assist with low tire pressure warning light situations. This is not a part of the roadside program.

Explanation

Please do not dispatch cases to light service technicians to calibrate a vehicle or assist with low tire pressure warning light situations. This is not a part of the roadside program.

7. If the Lexus customer is not able to check the tire pressure, then advise the customer to _______ their vehicle to their Lexus dealership to have it checked out.

Transport

Drive

If the Lexus customer is unable to check the tire pressure, they should drive their vehicle to their Lexus dealership to have it checked out. This suggests that driving the vehicle to the dealership is the appropriate action to take in order to have the tire pressure checked, rather than using any other means of transportation.

Explanation

If the Lexus customer is unable to check the tire pressure, they should drive their vehicle to their Lexus dealership to have it checked out. This suggests that driving the vehicle to the dealership is the appropriate action to take in order to have the tire pressure checked, rather than using any other means of transportation.