Post-quiz – Facilitator Development Program

10 Questions | Total Attempts: 48

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Post-quiz  Facilitator Development Program

Dear Participant of the Facilitator Development Program,Before you take this quiz please read the Welcome Guide of the Facilitator Development Program!This quiz consists of in total 10 questions. The maximum score you can achieve is 100 points. Each correctly answered question equals 10 points. You need to answer minimum 8 questions correctly in order to pass the quiz – 80 points is the minimum passing score. You have 3 attempts to pass the quiz. There is no time limit to complete the quiz. We wish you success!FINCA Development Academy


Questions and Answers
  • 1. 
    Julio was facilitating an FDA program and was worried about having enough time for all the upcoming sessions.  To save time, he made the mistake of ignoring his facilitation guide and just giving information to the participants rather than spending time in exercises or in asking participants questions for discovery. Which of the 6 “boxes” in the FDA learning methodology did he eliminate?
    • A. 

      Start with the Learner

    • B. 

      Enable knowledge discovery

    • C. 

      Practice & Own the Skill/Behavior

    • D. 

      All of the above

  • 2. 
    Julio was then able to get back on time, but was surprised to see that the participants looked more and more bored and uninterested.   What was the likely unintended outcome of his decision to cut experiential exercises?
    • A. 

      More strongly motivated participants because he only presented rather than facilitating

    • B. 

      Reduced participant engagement and personal insight

    • C. 

      Longer term learning for participants

    • D. 

      Happier kinesthetic learners

  • 3. 
    Mary and Suzanne were paired as co-facilitators for an FDA program.  Mary was excited to co-facilitate with Suzanne and felt the division of roles they had agreed to was nicely balanced. She soon found herself annoyed, however, as Suzanne kept jumping in when Mary was doing her segments, adding examples with a lot of excitement about the topic. What guideline for co-facilitation was likely not followed by Mary and/or Suzanne?
    • A. 

      Have fun

    • B. 

      Clarify roles (who will do what when?)

    • C. 

      Agreement on how they would communicate during the program

    • D. 

      Schedule evaluation time with one another

  • 4. 
    Julia’s nervousness was getting the best of her as she prepared to facilitate an FDA program.  As she began the program, she noticed her arms were crossed, that her knees were shaking, and that she stayed behind a chair at the front of the room. Which stance was Julia lingering in?
    • A. 

      Anxious Presence

    • B. 

      Confident Presence

    • C. 

      Silly Stance

    • D. 

      None of the above

  • 5. 
    Which of the following moves would likely NOT help Julia get in touch with facilitator presence, her confident presence stance? 
    • A. 

      Shifting her attention to the learners and trusting their resourcefulness

    • B. 

      Believing she can make a difference

    • C. 

      Reminding herself about her support for the program and FINCA

    • D. 

      Feeling superior, more important than participants

  • 6. 
    What type of question is the following:What other possibilities can you imagine to improve customer experience?
    • A. 

      Closed

    • B. 

      Leading

    • C. 

      Past-focused

    • D. 

      Future-focused

  • 7. 
    When a participant monopolizes the conversation, not allowing other participants or the facilitator to speak, the best thing the facilitator can do is: 
    • A. 

      Put the participant in his/her place right away, with a comment such as, “Who do you think you are?”

    • B. 

      Acknowledge the point then directly ask for other people’s perspectives

    • C. 

      Call on that person a lot

    • D. 

      Ask that person for more detail about their point

  • 8. 
    In Level 1 Listening, the focus of the listening is: 
    • A. 

      All about you, the setting, and me

    • B. 

      All about you

    • C. 

      All about me

    • D. 

      None of the above

  • 9. 
     Which of the following is NOT part of Communicating Positively when facilitating?
    • A. 

      Holding positive regard

    • B. 

      Pausing to hear the other

    • C. 

      Engaging positive body and voice

    • D. 

      Presenting unrelated content

  • 10. 
    Which of the following is part of the Critical Moment Dialogue approach? 
    • A. 

      Recognition that “Something’s Up”

    • B. 

      Attending to Emotion

    • C. 

      Cultivating stillness

    • D. 

      All of the above

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