Post-quiz – Facilitator Development Program

1. Which of the following is NOT part of Communicating Positively when facilitating?

Holding positive regard

Pausing to hear the other

Engaging positive body and voice

Presenting unrelated content

2. When a participant monopolizes the conversation, not allowing other participants or the facilitator to speak, the best thing the facilitator can do is:

Put the participant in his/her place right away, with a comment such as, “Who do you think you are?”

Acknowledge the point then directly ask for other people’s perspectives

Call on that person a lot

Ask that person for more detail about their point

3. Which of the following moves would likely NOT help Julia get in touch with facilitator presence, her confident presence stance?

Shifting her attention to the learners and trusting their resourcefulness

Believing she can make a difference

Reminding herself about her support for the program and FINCA

Feeling superior, more important than participants

4. Julio was then able to get back on time, but was surprised to see that the participants looked more and more bored and uninterested. What was the likely unintended outcome of his decision to cut experiential exercises?

More strongly motivated participants because he only presented rather than facilitating

Reduced participant engagement and personal insight

Longer term learning for participants

Happier kinesthetic learners

5. Which of the following is part of the Critical Moment Dialogue approach?

Recognition that “Something’s Up”

Attending to Emotion

Cultivating stillness

All of the above

6. Julia's nervousness was getting the best of her as she prepared to facilitate an FDA program. As she began the program, she noticed her arms were crossed, that her knees were shaking, and that she stayed behind a chair at the front of the room. Which stance was Julia lingering in?

Anxious Presence

Confident Presence

Silly Stance

None of the above

7. In Level 1 Listening, the focus of the listening is:

All about you, the setting, and me

All about you

All about me

None of the above

8. Julio was facilitating an FDA program and was worried about having enough time for all the upcoming sessions. To save time, he made the mistake of ignoring his facilitation guide and just giving information to the participants rather than spending time in exercises or in asking participants questions for discovery. Which of the 6 "boxes" in the FDA learning methodology did he eliminate?

Start with the Learner

Enable knowledge discovery

Practice & Own the Skill/Behavior

All of the above

9. What type of question is the following:What other possibilities can you imagine to improve customer experience?

Closed

Leading

Past-focused

Future-focused

10. Mary and Suzanne were paired as co-facilitators for an FDA program. Mary was excited to co-facilitate with Suzanne and felt the division of roles they had agreed to was nicely balanced. She soon found herself annoyed, however, as Suzanne kept jumping in when Mary was doing her segments, adding examples with a lot of excitement about the topic. What guideline for co-facilitation was likely not followed by Mary and/or Suzanne?

Have fun

Clarify roles (who will do what when?)

Agreement on how they would communicate during the program

Schedule evaluation time with one another