PM Training Phase 1 Basic
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- 1.
Call queues and ring groups are similar, in that they allow an incoming call to ring at multiple lines at the same time. Which one is able to ring to both internal lines and external phone numbers?
- A.
A ring group
- B.
A call queue
- C.
Both
- D.
Neither
Correct Answer
A. A ring groupExplanation
A ring group is able to ring to both internal lines and external phone numbers. This means that when an incoming call is received, it will simultaneously ring on multiple lines within the organization as well as on external phone numbers outside the organization. Call queues, on the other hand, only allow incoming calls to ring at multiple internal lines within the organization. Therefore, the correct answer is a ring group.Rate this question:
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- 2.
What is the star code a customer can use to check the voicemail on his or her own phone?
- A.
*98
- B.
*99
- C.
*14
- D.
*37
Correct Answer
B. *99Explanation
The star code *99 is the correct answer because it is the code that customers can use to check their voicemail on their own phone. The other options (*98, *14, *37) are not the correct codes for this purpose.Rate this question:
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- 3.
What needs to be in the To field when sending a virtual fax?
- A.
The access code
- B.
Nothing. This field should remain blank.
- C.
The recipients fax number followed by @domain.fax.onjive.com
- D.
The user's JiveID
Correct Answer
C. The recipients fax number followed by @domain.fax.onjive.comExplanation
When sending a virtual fax, the To field should contain the recipient's fax number followed by @domain.fax.onjive.com. This is because the virtual fax system uses this format to identify the recipient's fax machine and deliver the fax to the correct destination.Rate this question:
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- 4.
How can a customer register their JiveID?
- A.
Call into Customer Care and ask
- B.
Onjive.com/register
- C.
Jive.com/register
- D.
Super Admins can register other user's JiveID in the PBX portal
Correct Answer
B. Onjive.com/registerExplanation
Customers can register their JiveID by visiting the website onjive.com/register. This website provides a platform for customers to create their JiveID and complete the registration process.Rate this question:
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- 5.
Where can the name portion of a phone number’s associated caller ID be changed in the Admin Portal?
- A.
Under the Phone Number tab, in the Caller ID field
- B.
Under the Caller ID tab, in the Caller ID field
- C.
The name portion of the Caller ID for a phone number cannot be changed in the Admin Portal
- D.
Under the Lines tab, on the General tab
Correct Answer
C. The name portion of the Caller ID for a phone number cannot be changed in the Admin PortalExplanation
The Admin Portal does not provide an option to change the name portion of the Caller ID for a phone number. Therefore, it is not possible to modify the name associated with the Caller ID in the Admin Portal.Rate this question:
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- 6.
How can a customer transfer a call directly to another user's voicemail?
- A.
Transfer the call to 0 + the recipient's extension
- B.
Have the recipient unplug their phone, and then transfer the call to them
- C.
Transfer the call to * + recipient's extension
- D.
You cannot transfer a call directly to voicemail
Correct Answer
A. Transfer the call to 0 + the recipient's extensionExplanation
To transfer a call directly to another user's voicemail, the customer can dial 0 followed by the recipient's extension. This will bypass the recipient's phone and directly send the call to their voicemail.Rate this question:
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- 7.
If a customer needs to create a SIP trunk, where can you enable this in the Admin Portal?
- A.
Under the Permissions tab, on the Dialing tab
- B.
Under the System settings tab, on the Hidden tab
- C.
Under the Permissions tab, on the Super Admins tab
- D.
Under the Devices tab, on the Hidden Options tab
Correct Answer
D. Under the Devices tab, on the Hidden Options tab -
- 8.
To set up a Corporate Directory, a customer must first have an LDAP server set up.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
To set up a Corporate Directory, a customer must first have an LDAP server set up. This is because LDAP (Lightweight Directory Access Protocol) is a protocol used to access and manage information in a directory service. A Corporate Directory is a centralized database that stores information about employees, departments, and other organizational data. By having an LDAP server set up, the customer can store and retrieve this information efficiently, allowing for easy access and management of the Corporate Directory. Therefore, the statement that a customer must first have an LDAP server set up in order to set up a Corporate Directory is true.Rate this question:
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- 9.
If the voicemail to email notifications have been enabled for a Shared Voicemail Box, the voicemails can be sent to as many email addresses as the customer wants.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
If the voicemail to email notifications have been enabled for a Shared Voicemail Box, the voicemails can only be sent to a single email address. The statement is false because it states that the voicemails can be sent to as many email addresses as the customer wants, which is not true in the case of a Shared Voicemail Box.Rate this question:
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- 10.
What are the 3 things that a phone needs to be set up with in the portal? Select all that apply.
- A.
A user
- B.
A phone number
- C.
A line
- D.
A SIP Trunk
- E.
A voicemail
- F.
The MAC address
Correct Answer(s)
A. A user
C. A line
F. The MAC addressExplanation
To set up a phone in the portal, three things are required: a user, a line, and the MAC address. A user is needed to associate the phone with a specific individual or account. A line is necessary to assign a phone number to the device. The MAC address is required to uniquely identify the phone and connect it to the network.Rate this question:
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- 11.
What dictates the type of paging permissions that a user has?
- A.
The assigned Paging Realm
- B.
The assigned Paging Profile
- C.
The assigned Paging Zone
- D.
The assigned Paging Server
Correct Answer
B. The assigned Paging ProfileExplanation
The type of paging permissions that a user has is dictated by the assigned Paging Profile. The Paging Profile determines the specific settings and restrictions for a user's paging capabilities, such as who they can page, which zones they can access, and any limitations on their paging privileges. By assigning different Paging Profiles to different users, administrators can control and customize the paging permissions based on individual needs and roles within the system.Rate this question:
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- 12.
If a customer wants to enable presence monitoring on his or her phone, where can this be enabled in the Admin portal?
- A.
Under the System Settings tab, on the Hidden tab
- B.
Under the Devices tab, on the Hidden Options tab
- C.
Under the Lines tab, on the General tab
- D.
Under the Devices tab, on the Lines & Buttons tab
Correct Answer
D. Under the Devices tab, on the Lines & Buttons tabExplanation
In order to enable presence monitoring on a phone, the customer needs to go to the Admin portal and navigate to the Devices tab. From there, they should select the Lines & Buttons tab, where they will find the option to enable presence monitoring. This tab specifically deals with the configuration of lines and buttons on the phone, making it the appropriate place to enable this feature.Rate this question:
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- 13.
When Jive Mobility is enabled for a User in the Admin Portal, on how many different devices can this user then use Jive Mobility?
- A.
1 - only the first device they log in on
- B.
10
- C.
As many as they want
- D.
5
Correct Answer
D. 5Explanation
When Jive Mobility is enabled for a User in the Admin Portal, the user can use Jive Mobility on up to 5 different devices. This means that they can log in and access Jive Mobility on a maximum of 5 devices simultaneously or individually.Rate this question:
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- 14.
If a customer needs to add a new user with a device and line, what is the BEST way to do this?
- A.
Use the Combo Wizard option under the Users tab
- B.
Create a new User on the User tab, a new Device on the Device tab, and a new Line on the line tab
- C.
Use the Combo Wizard option under the Devices tab
- D.
Both A and B
Correct Answer
A. Use the Combo Wizard option under the Users tabExplanation
The best way to add a new user with a device and line is to use the Combo Wizard option under the Users tab. This option allows for the creation of a new user, device, and line all in one convenient process. By using the Combo Wizard, all necessary information can be entered and managed in a single location, streamlining the process and ensuring accuracy and efficiency. Both options A and B, which involve creating separate entities on different tabs, would require more steps and potentially lead to errors or inconsistencies in the data. Therefore, the Combo Wizard option under the Users tab is the most optimal choice.Rate this question:
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- 15.
Where in the Admin portal can you see if a customer's phone number is a two-way number or an inbound only phone number?
- A.
Under the Devices tab, on the Lines & Buttons tab
- B.
You can not view this in the Admin Portal. You will have to check in the CRM/Fusion
- C.
Under the System Settings tab, on the General tab
- D.
Under the Phone Numbers tab, in the Type field
Correct Answer
D. Under the Phone Numbers tab, in the Type fieldExplanation
You can see if a customer's phone number is a two-way number or an inbound only phone number under the Phone Numbers tab in the Admin portal, specifically in the Type field.Rate this question:
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- 16.
A user's voicemail password is the same as the dialable password
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because a user's voicemail password is typically different from their dialable password. While the dialable password is used to access the phone system and make calls, the voicemail password is used to access and listen to voicemail messages. These passwords are usually separate for security reasons, as it adds an extra layer of protection to the user's voicemail account.Rate this question:
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- 17.
Where can you change the outbound caller ID (the phone number portion) for a customer’s line?
- A.
Under the Phone Numbers tab, on the General tab
- B.
Under the Lines tab, on the Dial Plan tab
- C.
Under the Lines tab, on the General tab
- D.
Under the Devices tab, on the Lines & Buttons tab
Correct Answer
C. Under the Lines tab, on the General tabExplanation
The correct answer is Under the Lines tab, on the General tab. This is where you can change the outbound caller ID for a customer's line.Rate this question:
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- 18.
If a customer has enabled voicemail to email notifications for his or her extension, the voicemails will automatically be deleted from the system and his or her phone.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False: This can be set up if the customer wants, but having voicemails sent to email will not automatically delete the voicemails from the systemRate this question:
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- 19.
If a customer is unable to log in to their online PBX portal, what should you check?
- A.
Make sure that the Login Enabled box is checked under the Users tab on the General tab
- B.
Check to see if the User's email address has been added to CRM/Fusion
- C.
Search for the User using the User Lookup. Only Users that have registered will show up.
- D.
Both A and C
Correct Answer
D. Both A and CExplanation
To troubleshoot why a customer is unable to log in to their online PBX portal, it is necessary to check if the Login Enabled box is checked under the Users tab on the General tab. This ensures that the customer's login access is enabled. Additionally, searching for the user using the User Lookup is important as it will only display users who have registered, helping to identify if the customer has successfully registered for the portal. Therefore, checking both A and C is necessary to address the login issue effectively.Rate this question:
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- 20.
The call reports page can show customers call statistics for days, phone numbers, extensions, and areas of the country.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The call reports page provides customers with call statistics for different variables such as days, phone numbers, extensions, and areas of the country. This means that customers can access data on the number of calls made on specific days, the performance of different phone numbers and extensions, and the geographical distribution of calls. The statement is true because the call reports page does offer these statistics to customers.Rate this question:
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- 21.
Which dial plan node will follow an extension's Find Me/Follow Me settings?
- A.
Simple Dial
- B.
Line & Voicemail
- C.
Both A and B
- D.
Neither. Find Me/Follow Me settings only apply when dialing an extension directly.
Correct Answer
B. Line & VoicemailExplanation
The correct answer is Line & Voicemail. This means that when an extension has Find Me/Follow Me settings enabled, the Line & Voicemail node will follow these settings. This node allows calls to be forwarded to different numbers or devices based on the extension's preferences. Therefore, when someone dials the extension, the Find Me/Follow Me settings will be applied and the call will be directed accordingly.Rate this question:
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- 22.
How can a user be added as an Administrator?
- A.
Under the Users tab, add the User to the Administrators group via the Group Membership tab
- B.
Under the System Settings tab, add the User to the Administrators group via the Administrators tab
- C.
Under the User Groups tab, add the User to the Administrators group via the Members tab
- D.
Both A and C
Correct Answer
D. Both A and CExplanation
To add a user as an Administrator, there are two possible ways. The first way is to go to the Users tab and add the user to the Administrators group through the Group Membership tab. The second way is to navigate to the User Groups tab and add the user to the Administrators group via the Members tab. Therefore, the correct answer is both A and C.Rate this question:
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- 23.
Users that are not set up as Administrators or Super Admins still have access to _____________.
- A.
Call Reports
- B.
The Dial Plan Editor
- C.
The Account tab
- D.
Their End User Portal
Correct Answer
D. Their End User PortalExplanation
Users that are not set up as Administrators or Super Admins still have access to their End User Portal. This means that even though they may not have full administrative privileges, they can still access and utilize their own personal End User Portal for tasks such as managing their account settings, accessing call logs, and configuring their personal preferences.Rate this question:
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- 24.
How can a user be set up as a Super Admin?
- A.
Under the Permissions tab, add the User to the Super Admins group via the Super Admins tab
- B.
Under the Permissions tab, add the User to the Super Admins group via the Administrators tab
- C.
Under the User Groups tab, add the User to the Super Admins group via the Members tab
- D.
Under the System Settings tab, add the User to the Super Admins group via the Super Admins tab
Correct Answer
A. Under the Permissions tab, add the User to the Super Admins group via the Super Admins tabExplanation
To set up a user as a Super Admin, you need to go to the Permissions tab and add the user to the Super Admins group. This can be done specifically through the Super Admins tab under the Permissions tab.Rate this question:
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- 25.
A Dial Plan can only have 1 Schedule Node.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A Dial Plan can have more than 1 Schedule Node.Rate this question:
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- 26.
If a customer wants to enable Call Recording, he or she must first set up an Amazon AWS Bucket account.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
To enable Call Recording, customers need to set up an Amazon AWS Bucket account. This is because Amazon AWS Bucket is a cloud storage service that allows users to store and retrieve data, including call recordings. By setting up an AWS Bucket account, customers can securely store their call recordings and easily access them whenever needed. Therefore, the statement "True" is correct as customers must indeed set up an Amazon AWS Bucket account to enable Call Recording.Rate this question:
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- 27.
How can a customer be enabled with International Dialing permissions?
- A.
Under the Users tab and the Group Membership tab
- B.
Under the User Groups tab and the Members tab
- C.
Under the Permissions tab and the Dialing tab
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
All of the above options provide ways to enable a customer with International Dialing permissions. The Users tab and the Group Membership tab allow individual users to be granted these permissions. The User Groups tab and the Members tab enable the permissions to be assigned to a group of users. Lastly, the Permissions tab and the Dialing tab provide a direct way to grant the International Dialing permissions to a customer.Rate this question:
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- 28.
If a customer wants to block a certain phone number from calling his or her office, where can this be set up in the Admin Portal.
- A.
Under the Permissions tab, on the Security tab
- B.
Under the System Settings tab, on the Call Filter tab
- C.
Under the Phone Numbers tab, on the General tab
- D.
This cannot be set up in the Admin Portal. The customer will need to contact Fulfillment about getting on a No-Call list.
Correct Answer
B. Under the System Settings tab, on the Call Filter tab -
- 29.
Conference rooms can be set up to require a password from callers before they can enter the conference room.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Conference rooms can be set up to require a password from callers before they can enter the conference room. This means that only authorized individuals with the correct password will be able to access the conference room. Requiring a password adds an extra layer of security and ensures that only invited participants can join the conference call, protecting the privacy and confidentiality of the discussion.Rate this question:
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- 30.
If a customer wants to use the HTTP Notify nodes in his or her dial plan, we will first need to set up a website for them so they can receive the call data from us.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False: They will first need to set this up themselves or pay a developer to set this up for them.Rate this question:
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- 31.
We advise customers to put a Wait node after a Detect Fax node in their dial plans to ensure that the system has enough time to detect an incoming fax.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Putting a Wait node after a Detect Fax node in the dial plans is recommended because it allows the system sufficient time to detect an incoming fax. This ensures that the system does not prematurely disconnect the call before the fax is properly detected. By adding a Wait node, the system can wait for the necessary fax detection process to complete before proceeding with the next steps in the dial plan.Rate this question:
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- 32.
If a customer is having a call sent to a cell phone, which feature needs to be enabled to ensure that the call never goes to the cell phone's voicemail.
- A.
Confirm Call Pickup
- B.
Pass Thru Caller ID
- C.
Allow Extension Dialing
- D.
Both A and B
Correct Answer
A. Confirm Call PickupExplanation
To ensure that the call never goes to the cell phone's voicemail, the feature that needs to be enabled is "Confirm Call Pickup." This feature allows the user to manually confirm the pickup of the call, preventing it from being diverted to voicemail. "Pass Thru Caller ID" and "Allow Extension Dialing" are not relevant to this specific requirement. Therefore, the correct answer is "Confirm Call Pickup."Rate this question:
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- 33.
If a customer is having a call sent to a cell phone, which feature needs to be enabled to ensure that the caller ID of the original caller will be displayed (not the customer's own business number).
- A.
Confirm Call Pickup
- B.
Pass Thru Caller ID
- C.
Allow Extension Dialing
- D.
Both A and B
Correct Answer
B. Pass Thru Caller IDExplanation
Pass Thru Caller ID needs to be enabled to ensure that the caller ID of the original caller will be displayed. This feature allows the original caller's caller ID information to pass through to the cell phone, instead of displaying the customer's own business number. By enabling Pass Thru Caller ID, the customer can accurately identify the caller and maintain their privacy.Rate this question:
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