The 'PM Training Phase 1 Basic' quiz assesses knowledge on managing telecommunications systems, including handling calls, voicemails, and virtual faxes. Ideal for professionals seeking to understand JiveID registration and Admin Portal operations, it equips learners with essential administrative capabilities.
True
False
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A ring group
A call queue
Both
Neither
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A user
A phone number
A line
A SIP Trunk
A voicemail
The MAC address
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True
False
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Call Reports
The Dial Plan Editor
The Account tab
Their End User Portal
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True
False
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True
False
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*98
*99
*14
*37
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True
False
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Use the Combo Wizard option under the Users tab
Create a new User on the User tab, a new Device on the Device tab, and a new Line on the line tab
Use the Combo Wizard option under the Devices tab
Both A and B
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Make sure that the Login Enabled box is checked under the Users tab on the General tab
Check to see if the User's email address has been added to CRM/Fusion
Search for the User using the User Lookup. Only Users that have registered will show up.
Both A and C
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Simple Dial
Line & Voicemail
Both A and B
Neither. Find Me/Follow Me settings only apply when dialing an extension directly.
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Under the Permissions tab, on the Security tab
Under the System Settings tab, on the Call Filter tab
Under the Phone Numbers tab, on the General tab
This cannot be set up in the Admin Portal. The customer will need to contact Fulfillment about getting on a No-Call list.
True
False
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Under the Permissions tab, add the User to the Super Admins group via the Super Admins tab
Under the Permissions tab, add the User to the Super Admins group via the Administrators tab
Under the User Groups tab, add the User to the Super Admins group via the Members tab
Under the System Settings tab, add the User to the Super Admins group via the Super Admins tab
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True
False
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The assigned Paging Realm
The assigned Paging Profile
The assigned Paging Zone
The assigned Paging Server
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Under the Devices tab, on the Lines & Buttons tab
You can not view this in the Admin Portal. You will have to check in the CRM/Fusion
Under the System Settings tab, on the General tab
Under the Phone Numbers tab, in the Type field
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Confirm Call Pickup
Pass Thru Caller ID
Allow Extension Dialing
Both A and B
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True
False
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1 - only the first device they log in on
10
As many as they want
5
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Under the Permissions tab, on the Dialing tab
Under the System settings tab, on the Hidden tab
Under the Permissions tab, on the Super Admins tab
Under the Devices tab, on the Hidden Options tab
Under the Phone Numbers tab, on the General tab
Under the Lines tab, on the Dial Plan tab
Under the Lines tab, on the General tab
Under the Devices tab, on the Lines & Buttons tab
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True
False
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True
False
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Transfer the call to 0 + the recipient's extension
Have the recipient unplug their phone, and then transfer the call to them
Transfer the call to * + recipient's extension
You cannot transfer a call directly to voicemail
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Under the Users tab, add the User to the Administrators group via the Group Membership tab
Under the System Settings tab, add the User to the Administrators group via the Administrators tab
Under the User Groups tab, add the User to the Administrators group via the Members tab
Both A and C
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The access code
Nothing. This field should remain blank.
The recipients fax number followed by @domain.fax.onjive.com
The user's JiveID
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Under the System Settings tab, on the Hidden tab
Under the Devices tab, on the Hidden Options tab
Under the Lines tab, on the General tab
Under the Devices tab, on the Lines & Buttons tab
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Under the Users tab and the Group Membership tab
Under the User Groups tab and the Members tab
Under the Permissions tab and the Dialing tab
All of the above
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Confirm Call Pickup
Pass Thru Caller ID
Allow Extension Dialing
Both A and B
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Under the Phone Number tab, in the Caller ID field
Under the Caller ID tab, in the Caller ID field
The name portion of the Caller ID for a phone number cannot be changed in the Admin Portal
Under the Lines tab, on the General tab
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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