Photo A Team Uptrain Quiz

18 Questions | Total Attempts: 35

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Comprehension Quizzes & Trivia

This quiz will gauge the level of comprehension over the 25 page PDF that was sent out covering the following topics: 1. Photo Basics 2. True Digital, Print from Digital and RGB 3. Photo Resolution 4. Resubmitting an order From the Website 5. Photo CSR Reminders 6. Picture Mover 7. Downloading Hi-Res PicturesGood luck!


Questions and Answers
  • 1. 
    If a customer's order does not arrive within 10 business days, what options can we give the customer?
    • A. 

      Reorder the items from the website.

    • B. 

      Give the customer the Vendor Phone Number.

    • C. 

      Refund the Customer immediately.

    • D. 

      Have the customer pick up their prints at the local store instead.

    • E. 

      Offer to Resubmit the order at no cost. If the customer requests it, we can refund instead (if it's in our allotted amount).

  • 2. 
    Poster Prints have what type of Finish?
    • A. 

      Satin Finish

    • B. 

      Matte Finish

    • C. 

      Glossy Finish

    • D. 

      Blurred Finish

    • E. 

      Hi Res Finish

  • 3. 
    True or False:   If a customer orders photos from the website and send it to the local store and use their Credit Card for the order, the customer is immediately Charged.
    • A. 

      True

    • B. 

      False

  • 4. 
    A customer orders photos for their family member in Minnesota. The customer Lives in Nebraska. The  Customer uses the "Order for a friend" option.  The next day the customer calls us stating that there are extra charges on their credit card. You look up the order in PHOTO CSR and see that only  50 4x6 prints were on the order. What most likely happened in this scenario?
    • A. 

      The customer accidently ordered doubles.

    • B. 

      The customer gave the wrong credit card number.

    • C. 

      The friend picked up the photos and decided to send them back.

    • D. 

      The friend bought other items when they picked up the photos.

    • E. 

      None of the above

  • 5. 
    TRUE OR FALSE:  The CD Print Index is a small 4x6 card with thumbnails of prints on a CD. Walgreens.com Mail order does not offer this option with CD's.
    • A. 

      TRUE

    • B. 

      FALSE

  • 6. 
    What type of paper is utilized for our "Print from digital" mail order prints?
    • A. 

      Fugi

    • B. 

      Kodak

    • C. 

      Matte

    • D. 

      Glossy

    • E. 

      DPI

  • 7. 
    What is the True Digital Print Size?
    • A. 

      4x6

    • B. 

      5x7

    • C. 

      4x3.5

    • D. 

      4x5.3

    • E. 

      8x10

  • 8. 
    What happens to a True digital 4x5.3 print if a customer crops it or tries to enhance it in any way on the Walgreens.com photo site?
    • A. 

      It reverts to a 4x6

    • B. 

      It becomes blurry

    • C. 

      It can't process

    • D. 

      The film becomes exposed

    • E. 

      Nothing happens.

  • 9. 
    What does RGB stand for?
    • A. 

      Resolution, Game, Based

    • B. 

      Really Gross Borders

    • C. 

      Red Green Blue

    • D. 

      Resolution Green Base

  • 10. 
    When a customer uploads a photo what is the highest resolution they can upload (MB)
    • A. 

      10 MB

    • B. 

      2 MB

    • C. 

      6 MB

    • D. 

      3 MB

    • E. 

      5 MB

  • 11. 
    Which file format is accepted when uploading photos on Walgreens.com photo Center?
    • A. 

      BMP

    • B. 

      JPG

    • C. 

      GIF

    • D. 

      PNG

    • E. 

      TIFF

  • 12. 
    The small orange Triangle means:
    • A. 

      The photo is too small to produce good quality products.

    • B. 

      Caution: do not proceed

    • C. 

      This photo is perfect for the large photo Throw.

  • 13. 
    Where does the customer start when they want to resubmit an order from the website?
    • A. 

      The "Your Account" page, under orders/pharmacy/other

    • B. 

      The Photo "my home" page under "Order History"

    • C. 

      Customer can't resubmit an order from the website.

  • 14. 
    What is the correct website address for Picture Mover?
    • A. 

      Www.walgreens.photo.com/picturemover

    • B. 

      Http://walgreens.com/picturemover

    • C. 

      Http://picturemover.com/walgreens

    • D. 

      Https://walgreens.com/picturemover

    • E. 

      Http://photo.walgreens.com/picturemover

  • 15. 
    MAC users should use which method to upload to the Walgreens.com Photo Center?
    • A. 

      One by One

    • B. 

      Quick Upload

    • C. 

      Picture Mover

    • D. 

      Active X

    • E. 

      Java

  • 16. 
    Can customers download photos from the walgreens.com Photo site back onto their computer?
    • A. 

      YES

    • B. 

      NO

  • 17. 
    How many Hi-Res photos can be downloaded at a time?
    • A. 

      2

    • B. 

      All of them

    • C. 

      10

    • D. 

      12

    • E. 

      5

  • 18. 
    TRUE OR FALSE: When customers download hi-resolution photos onto their desktop, they are zipped first through Walgreens.com Photo Center.
    • A. 

      TRUE

    • B. 

      FALSE

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