Photo A Team Uptrain Quiz

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| By Karenej67
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Karenej67
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Quizzes Created: 3 | Total Attempts: 30,159
| Attempts: 40
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  • 1/18 Questions

    If a customer's order does not arrive within 10 business days, what options can we give the customer?

    • Reorder the items from the website.
    • Give the customer the Vendor Phone Number.
    • Refund the Customer immediately.
    • Have the customer pick up their prints at the local store instead.
    • Offer to Resubmit the order at no cost. If the customer requests it, we can refund instead (if it's in our allotted amount).
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About This Quiz


This quiz will gauge the level of comprehension over the 25 page PDF that was sent out covering the following topics:
1. Photo Basics2. True Digital, Print from Digital and RGB3. Photo Resolution4. Resubmitting an order From the Website5. Photo CSR Reminders6. Picture Mover7. Downloading Hi-Res Pictures
Good luck!

Photo A Team Uptrain Quiz - Quiz

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  • 2. 

    True or False:   If a customer orders photos from the website and send it to the local store and use their Credit Card for the order, the customer is immediately Charged.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The customer is not immediately charged when they order photos from the website and send it to the local store using their Credit Card. The charge is typically processed when the order is ready for pickup or when it is shipped to the customer's address.

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  • 3. 

    A customer orders photos for their family member in Minnesota. The customer Lives in Nebraska. The  Customer uses the "Order for a friend" option.  The next day the customer calls us stating that there are extra charges on their credit card. You look up the order in pHOTO CSR and see that only  50 4x6 prints were on the order. What most likely happened in this scenario?

    • The customer accidently ordered doubles.

    • The customer gave the wrong credit card number.

    • The friend picked up the photos and decided to send them back.

    • The friend bought other items when they picked up the photos.

    • None of the above

    Correct Answer
    A. The friend bought other items when they picked up the photos.
    Explanation
    In this scenario, the most likely explanation is that the friend who picked up the photos also purchased other items, resulting in the extra charges on the customer's credit card. This is supported by the fact that only 50 4x6 prints were on the order, suggesting that additional items were added to the purchase.

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  • 4. 

    What is the True Digital Print Size?

    • 4x6

    • 5x7

    • 4x3.5

    • 4x5.3

    • 8x10

    Correct Answer
    A. 4x5.3
    Explanation
    The true digital print size is 4x5.3 because it is the only option that has a decimal number. The other options are all whole numbers, which are not typical dimensions for digital prints.

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  • 5. 

    Which file format is accepted when uploading photos on Walgreens.com photo Center?

    • BMP

    • JPG

    • GIF

    • PNG

    • TIFF

    Correct Answer
    A. JPG
    Explanation
    When uploading photos on Walgreens.com photo Center, the accepted file format is JPG.

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  • 6. 

    Can customers download photos from the walgreens.com Photo site back onto their computer?

    • YES

    • NO

    Correct Answer
    A. YES
    Explanation
    Customers can download photos from the walgreens.com Photo site back onto their computer.

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  • 7. 

    How many Hi-Res photos can be downloaded at a time?

    • 2

    • All of them

    • 10

    • 12

    • 5

    Correct Answer
    A. 5
    Explanation
    The correct answer is 5. This suggests that there is a limit to the number of Hi-Res photos that can be downloaded at a time, and that limit is 5.

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  • 8. 

    What happens to a True digital 4x5.3 print if a customer crops it or tries to enhance it in any way on the Walgreens.com photo site?

    • It reverts to a 4x6

    • It becomes blurry

    • It can't process

    • The film becomes exposed

    • Nothing happens.

    Correct Answer
    A. It reverts to a 4x6
    Explanation
    If a customer crops or tries to enhance a True digital 4x5.3 print on the Walgreens.com photo site, it will revert to a 4x6 size. This means that any changes made to the print will cause it to automatically resize to a 4x6 dimension.

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  • 9. 

    What does RGB stand for?

    • Resolution, Game, Based

    • Really Gross Borders

    • Red Green Blue

    • Resolution Green Base

    Correct Answer
    A. Red Green Blue
    Explanation
    RGB stands for Red Green Blue. This is a color model commonly used in electronic devices, such as computer monitors and televisions. In this model, colors are created by combining different intensities of red, green, and blue light. By varying the intensity of each color, a wide range of colors can be produced. The RGB color model is widely used in digital imaging and is the standard for displaying and reproducing colors on electronic screens.

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  • 10. 

    Where does the customer start when they want to resubmit an order from the website?

    • The "Your Account" page, under orders/pharmacy/other

    • The Photo "my home" page under "Order History"

    • Customer can't resubmit an order from the website.

    Correct Answer
    A. The Photo "my home" page under "Order History"
    Explanation
    The customer can start resubmitting an order from the website by going to the Photo "my home" page and selecting "Order History".

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  • 11. 

    TRUE OR FALSE: When customers download hi-resolution photos onto their desktop, they are zipped first through Walgreens.com Photo Center.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The statement suggests that when customers download hi-resolution photos onto their desktop, they are zipped first through Walgreens.com Photo Center. This implies that the process of zipping the photos occurs through Walgreens.com Photo Center. Therefore, the correct answer is TRUE.

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  • 12. 

    Poster Prints have what type of Finish?

    • Satin Finish

    • Matte Finish

    • Glossy Finish

    • Blurred Finish

    • Hi Res Finish

    Correct Answer
    A. Satin Finish
    Explanation
    Satin finish is a type of finish for poster prints. It is characterized by a smooth and semi-glossy appearance. Satin finish strikes a balance between matte and glossy finishes, providing a subtle sheen that enhances the colors and details of the print without being too reflective. This finish is popular for its ability to reduce glare and fingerprints, making it suitable for various lighting conditions and handling.

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  • 13. 

    TRUE OR FALSE:  The CD Print Index is a small 4x6 card with thumbnails of prints on a CD. Walgreens.com Mail order does not offer this option with CD's.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The CD Print Index is a small 4x6 card with thumbnails of prints on a CD. Walgreens.com Mail order does not offer this option with CDs. Therefore, the statement is true.

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  • 14. 

    The small orange Triangle means:

    • The photo is too small to produce good quality products.

    • Caution: do not proceed

    • This photo is perfect for the large photo Throw.

    Correct Answer
    A. The photo is too small to produce good quality products.
    Explanation
    The small orange triangle indicates that the photo is too small to produce good quality products. This warning suggests that if the photo is used for any products, the result may not meet the desired quality standards. Therefore, caution is advised and it is recommended not to proceed with using the photo for any purposes that require high-quality output.

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  • 15. 

    What is the correct website address for Picture Mover?

    • Www.walgreens.photo.com/picturemover

    • Http://walgreens.com/picturemover

    • Http://picturemover.com/walgreens

    • Https://walgreens.com/picturemover

    • Http://photo.walgreens.com/picturemover

    Correct Answer
    A. Http://photo.walgreens.com/picturemover
    Explanation
    The correct website address for Picture Mover is http://photo.walgreens.com/picturemover.

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  • 16. 

    What type of paper is utilized for our "Print from digital" mail order prints?

    • Fugi

    • Kodak

    • Matte

    • Glossy

    • DPI

    Correct Answer
    A. Kodak
    Explanation
    Kodak is the correct answer because it is a well-known brand in the photography industry that produces high-quality printing paper. They offer a range of paper types, including matte and glossy, which are commonly used for mail order prints. Fugi is not a recognized brand in the context of printing paper, and DPI stands for dots per inch, which is a measure of print resolution rather than paper type.

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  • 17. 

    When a customer uploads a photo what is the highest resolution they can upload (MB)

    • 10 MB

    • 2 MB

    • 6 MB

    • 3 MB

    • 5 MB

    Correct Answer
    A. 5 MB
    Explanation
    The highest resolution that a customer can upload when they upload a photo is 5 MB. This means that the customer can upload a photo with a file size of up to 5 megabytes.

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  • 18. 

    MAC users should use which method to upload to the Walgreens.com Photo Center?

    • One by One

    • Quick Upload

    • Picture Mover

    • Active X

    • Java

    Correct Answer
    A. Quick Upload
    Explanation
    MAC users should use the "Quick Upload" method to upload to the Walgreens.com Photo Center. This method is specifically designed for MAC users and allows them to easily and quickly upload their photos to the website. It is a user-friendly and efficient way for MAC users to upload their photos without any compatibility issues or complications.

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Quiz Review Timeline (Updated): Apr 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 02, 2009
    Quiz Created by
    Karenej67
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