PC Repair Software 1

1.

Which TCP/IP utility command would you use from a Windows NT command prompt to see your workstation’s IP address, subnet mask, and default gateway?
- A.
  
  IPCONFIG
- B.
  
  WINIPCFG
- C.
  
  PING
- D.
  
  TRACERT
Correct Answer
A. IPCONFIG

Explanation
Ipconfig shows your ip address configurations.

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2.

A Protocol is
- A.
  
  A set of instructions used to communicate devices
- B.
  
  A set of instructions that mimic the ways computers talk to humans
- C.
  
  A series of memory commands
- D.
  
  None of the above
Correct Answer
A. A set of instructions used to communicate devices

Explanation
see : http://en.wikipedia.org/wiki/Computer_protocol

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3.

The first thing to do when installing windows is
- A.
  
  Set the jumpers on the main board
- B.
  
  Configure the bios to read plug and play devices
- C.
  
  Configure the bios to boot to external devices
- D.
  
  Reset the bios
Correct Answer
C. Configure the bios to boot to external devices

Explanation
This is so in order for windows to boot from a cd/dvd rom.

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4.

What is the overall system starting order?
- A.
  
  POST, BIOS, Boot Sector, GUI
- B.
  
  Boot Sector, POST, BIOS, GUI
- C.
  
  POST, GUI, MBR, BIOS
- D.
  
  Push the button, hope the magic happens
Correct Answer
A. POST, BIOS, Boot Sector, GUI

Explanation
The overall system starting order is determined by the POST (Power-On Self Test), which checks the hardware components for any issues. After the POST, the BIOS (Basic Input/Output System) is loaded, which initializes the hardware and identifies the boot device. The Boot Sector, also known as the Master Boot Record (MBR), is then accessed, which contains the boot loader code. Finally, the GUI (Graphical User Interface) is loaded, providing the user with a visual interface to interact with the system.

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5.

In Device Manager, your NIC card has a yellow circle with a black exclamation point on it. Why?
- A.
  
  It is not working properly and is in a problem state.
- B.
  
  It has been disabled.
- C.
  
  It is not recognized by the system at all.
- D.
  
  Windows doesn’t support cards from NIC anymore.
Correct Answer
A. It is not working properly and is in a problem state.

Explanation
The yellow circle with a black exclamation point on the NIC card in Device Manager indicates that the card is not working properly and is in a problem state. This could be due to a variety of reasons such as driver issues, hardware conflicts, or a malfunctioning card.

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6.

What will you often see when a Windows operating system suddenly halts or terminates?
- A.
  
  A Red, white, and blue screen
- B.
  
  A Unix or Linux replacement
- C.
  
  The infamous BSOD
- D.
  
  The message “Boot could not find NTLDR. Please insert another disk.”
Correct Answer
A. A Red, white, and blue screen

Explanation
When a Windows operating system suddenly halts or terminates, it is common to see a Red, white, and blue screen. This is commonly referred to as the "Blue Screen of Death" or BSOD. It is an error screen that appears when the operating system encounters a critical error from which it cannot recover. The screen is typically blue in color and displays error codes or messages that can help diagnose the issue.

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7.

Which of the following Windows XP utilities would you first use in troubleshooting hardware related issues?
- A.
  
  Automated System Recovery
- B.
  
  Cmd.exe
- C.
  
  Sysprep.exe
- D.
  
  Computer Management
Correct Answer
D. Computer Management

Explanation
see:
http://en.wikipedia.org/wiki/Device_Manager

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8.

Driver signing and testing in Windows XP is also known as?
- A.
  
  Windows Logo Testing
- B.
  
  Windows Hardware Quality Labs (WHQL)
- C.
  
  Windows Logo Compatible
- D.
  
  Windows Driver Testing
Correct Answer
A. Windows Logo Testing

Explanation
As with Windows 2000, Windows XP offers advanced Driver Signing options that will prevent unapproved device drivers from being loaded by unauthorized users. The Microsoft Driver Signing (also known as Windows Logo Testing) standards are much more rigorous and stress testing than ever before. This is to ensure compatibility and stability regardless of computer configuration. You may choose to ignore, warn, or completely disable unsigned driver installations. The default setting is ‘warn,’ which displays a dialog requesting action when an unsigned driver installation is attempted. You may then choose the system default through this Properties pane. To access the Driver Signing Properties page, visit System Properties either through the Control Panel or by right-clicking on My Computer and choosing Properties. Once you are in System Properties, you should choose the Hardware tab, and then you will see the Driver Signing button.

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9.

SCANDISK is a utility that scans and fixes problems with which?
- A.
  
  Hard drives
- B.
  
  CD-ROM drives
- C.
  
  DVD Drives
- D.
  
  SCSI Devices
Correct Answer
A. Hard drives

Explanation
Files on your computer's contain certain address numbers and security codes to identify where they are on the hard disk and what permissions they have. These codes can become inaccurate if certain events happen while the hard drive is processing files (ie, not safely shutting down the computer)

Scandisk scans for these inaccuracies and attempts to fix them

Scandisk can also check the surface of the entire hard disk to make sure it is readable/writable.

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10.

In Windows 9x how can you terminate a stuck or “hung” program without powering down or restarting the system?
- A.
  
  Keep pressing Ctrl+Alt+Delete until the problem goes away
- B.
  
  Press Ctrl+Alt+Delete: Select Task Manager: Select the stuck or “hung” program and click the End Task button.
- C.
  
  Run a thorough ScanDisk.
- D.
  
  Unplug the unit’s power cable from the AC wall outlet.
Correct Answer
B. Press Ctrl+Alt+Delete: Select Task Manager: Select the stuck or “hung” program and click the End Task button.

Explanation
Windows Task Manager is a task manager application included with the Microsoft Windows NT family of operating systems that provides detailed information about computer performance and running applications, processes and CPU usage, commit charge and memory information, network activity and statistics, logged-in users, and system services. The Task Manager can also be used to set process priorities, processor affinity, forcibly terminate processes, and shut down, restart, hibernate or log off from Windows. Windows Task Manager was introduced with Windows NT 4.0. Previous versions of Windows NT included the Task List application, which had far fewer features. The task list was capable of listing currently running processes and killing them, or creating a new process. In Windows XP only, a Shutdown menu is also present that allows access to Standby, Hibernate, Turn off, Restart, Log Off and Switch User.

See more on: http://en.wikipedia.org/wiki/Windows_Task_Manager

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PC Repair Software 1

Which TCP/IP utility command would you use from a Windows NT command prompt to see your workstation’s IP address, subnet mask, and default gateway?

A Protocol is

The first thing to do when installing windows is

What is the overall system starting order?

In Device Manager, your NIC card has a yellow circle with a black exclamation point on it. Why?

What will you often see when a Windows operating system suddenly halts or terminates?

Which of the following Windows XP utilities would you first use in troubleshooting hardware related issues?

Driver signing and testing in Windows XP is also known as?

SCANDISK is a utility that scans and fixes problems with which?

In Windows 9x how can you terminate a stuck or “hung” program without powering down or restarting the system?